News from j.d. power and associates A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Nov 05, 2013, 10:52 ET
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J.D. Power Reports: Customers Who Choose a Rental Car Company Based on Price Are Least Satisfied

 Despite price being the most-frequently cited reason for customers to choose a particular rental car company, those who select based on price...

Oct 30, 2013, 10:00 ET
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J.D. Power Reports: Improvements in First Notice of Loss and Claims Settlement Drives Higher Customer Satisfaction

 Customer satisfaction with auto insurance claims handling is improving, due in large part to insurers' improvements in managing the first...

Oct 24, 2013, 09:00 ET
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J.D. Power Reports: Switching Traditional Mobile Phone Devices Is Greatly Impacted by Level of Usage Activity, as Ease of Operation Factor Is Key in Satisfaction

High usage activity among traditional mobile phone customers, particularly among those who are more likely to text, increases the likelihood to...

Oct 17, 2013, 09:00 ET
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J.D. Power Reports: Both Apple and Samsung Lead in Overall Satisfaction Performance among the U.S. Wireless Tier 1 Carriers, Excelling in All Smartphone Experience Factors

 Apple and Samsung are the only smartphone brands to achieve overall satisfaction scores that are at or above the study average in all four...

Oct 10, 2013, 14:57 ET
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J.D. Power Reports: Consumers Expect More Content Available on Mobile; Automakers and Third-Party Auto Websites Are Taking on the Challenge

Today's consumers are more mobile and expect all website content to be available on their mobile devices. Automakers and third-party websites are...

Sep 30, 2013, 18:20 ET
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J.D. Power Reports: Agents Who Focus Only on Homeowners Insurance Customers Are Missing A Long-Term Opportunity with Renter Customers as Their Needs Grow

Insurance agents who only focus on homeowners insurance customers are missing a golden opportunity to build long-term relationships with renter...

Sep 26, 2013, 09:00 ET
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J.D. Power Reports: Loss of Signal Is the Most Frequently Mentioned Performance Issue When TV Customers Experience Problems with Service Interruptions

Not only is loss of signal the most frequently mentioned service outage, but it also has the greatest negative impact on customer satisfaction and...

Sep 26, 2013, 09:00 ET
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J.D. Power Reports: Managing Expectations for Service Restoration Becomes Critical as Outage-Related Issues Take a Toll on Performance and Reliability Satisfaction with Residential Telephone Service

Service outages due to severe weather or technical blackouts have a notably negative impact on satisfaction with telephone service performance and...

Aug 29, 2013, 09:00 ET
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J.D. Power Reports: Overall Wireless Network Problem Rates Differ Considerably Based on Type of Service

 Overall network performance levels of wireless phones differ depending on whether services are deployed by full-service or non-contract...

Aug 22, 2013, 04:00 ET
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J.D. Power Reports: Credit Card Customers Frequently Lack Understanding of the Terms, Benefits and Rewards Associated with Their Cards

 Although credit card satisfaction continues to improve, a large percentage of customers indicate they do not fully understand their card's...

Aug 21, 2013, 09:00 ET
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J.D. Power Reports: Popularity of Internet Entertainment Services Creates Customer Retention Challenges for Digital Lifestyle Providers

As the popularity of Internet entertainment services grows among consumers, digital lifestyle providers face customer retention challenges and...

Aug 07, 2013, 13:27 ET
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J.D. Power and Associates Reports: Appliance Retailers Need to Provide an Outstanding End-to-End Experience for Customers in Competitive Marketplace

 Appliance retailers need more than just a large selection of appliances or the best prices to satisfy their customers, according to the J.D....

Aug 01, 2013, 09:00 ET
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J.D. Power Reports: Overall Customer Care Satisfaction Rises as Wireless Customers Use Online Chat Feature More Frequently Due To Improved Capabilities

 Satisfaction with wireless carriers' customer care service has increased to its highest level since 2009, as the online channel, especially...

Jul 30, 2013, 11:22 ET
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J.D. Power Reports: Overall Satisfaction with Dealer Financing Increases; Lenders' Strong Support Continues to Fuel Auto Industry's Sales Increases

 Dealer satisfaction has increased in all finance provider areas for the second consecutive year, with product offering contributing to...

Jul 24, 2013, 10:00 ET
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J.D. Power Reports: Appealing Vehicles are Critical to Automakers' Success as They Sell Faster, Command Higher Prices and Lead to Higher Customer Loyalty

 The most appealing vehicles tend to remain on dealer lots for shorter periods, command higher transaction prices, and are more likely to...

Jul 19, 2013, 09:00 ET
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J.D. Power and LMC Automotive Report: July New-Vehicle Retail Sales -- Let the Good Times Roll

New-vehicle sales are kicking off the second half of 2013 in very strong fashion, with new-vehicle retail sales in July expected to increase by 12...

Jul 18, 2013, 14:22 ET
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J.D. Power Reports: Auto Insurance Claims Satisfaction Remains Stable Overall, Despite Decline in Total Loss Satisfaction

 Satisfaction with the auto claims experience held steady in the second quarter of 2013, compared with the first quarter.  Small...

Jul 09, 2013, 11:00 ET
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J.D. Power Reports: Good Picture Quality at the Right Price Is Top Consideration When Purchasing a High-Definition Television

Customers who recently purchased a high-definition television cite picture quality and price as the two primary reasons for selecting their TV,...

Jun 27, 2013, 08:00 ET
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J.D. Power Reports: Although Overall Satisfaction with Cruise Lines Is High, Nearly 20 Percent of Passengers Experience A Problem on Their Cruise

 While overall customer satisfaction with cruise lines is high, nearly one in five customers experience a problem while on their cruise,...

Jun 21, 2013, 09:00 ET
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J.D. Power and LMC Automotive Report: New-Vehicle Retail Sales Are Heating Up with the Start of the Summer Selling Season

 New-vehicle retail sales are continuing their positive trend in June, with no signs of letting up at the start of the summer selling season,...