News from temkin group A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Dec 16, 2014, 08:30 ET

Five Trends Will Redefine How Companies Use Customer Insights, According to New Temkin Group Research

 Temkin Group released a new research report, The Future of Customer Experience Insights. The research finds that customer insights efforts...

Dec 11, 2014, 08:40 ET

VMware and Microsoft Lead in Customer Experience, According to New Temkin Group Research

 Temkin Group recently published its 2014 Temkin Experience Ratings for Tech Vendors which rates the customer experience of 62 large technology...

Nov 11, 2014, 08:30 ET

Temkin Group Announces 2014 Customer Experience Excellence Award Winners

 Temkin Group, a leading market research and consulting firm that helps organizations accelerate customer experience transformation, announces...

Oct 21, 2014, 08:35 ET

According to New Temkin Group Research, Consumers Recommend USAA and JetBlue the Most, Citibank and HSBC the Least

 Temkin Group released a new research report, "Net Promoter Score Benchmark Study, 2014", based on a study of 10,000 U.S. consumers. Net...

Oct 15, 2014, 08:30 ET

New Temkin Group Research Study Shows Companies Increase Spending on Voice of the Customer Programs

 Temkin Group released a new research report, State of Voice of the Customer Programs, 2014. The research examines more than 200 large...

Sep 16, 2014, 08:40 ET

Temkin Group Now Accepting Nominations for 2014 Customer Experience Excellence Awards

 Across all industries and sectors, organizations are findings ways to improve customer experience in a sustainable manner. Temkin Group's...

Sep 09, 2014, 08:40 ET

New Temkin Group Study Finds Improved Customer Experience Has Potential to Generate $100s of Millions in Additional Revenue

A new research report published by Temkin Group, ROI of Customer Experience, 2014, finds a strong connection between improved customer experience...

Aug 12, 2014, 08:35 ET
Amplify Empathy badge (PRNewsFoto/Temkin Group)

Temkin Group's Amplify Empathy™ Challenge Increases Awareness of Customer Empathy

 Temkin Group established the Amplify Empathy™ website, www.AmplifyEmpathy.com, with the purpose of helping organizations increase...

Jul 30, 2014, 08:30 ET

EDS and VMware Earn Top Net Promoter Scores According to New Temkin Group Research of Tech Industry

 Companies often use a metric called Net Promoter Score® (NPS®) as a measure of loyalty, as it calculates the likelihood that...

Jun 24, 2014, 08:30 ET

Social Media on Mobile Phones Surges with Young Consumers, Especially on iPhones

 Temkin Group released new research, Social Media Benchmark Study, 2014. This annual study examines 10,000 U.S. consumers' use of several...

Jun 17, 2014, 08:30 ET

USAA and Capital One 360 Top Annual Web Experience Ratings by Temkin Group

 USAA's banking business took the top spot and Capital One 360 (formerly ING Direct) earned the second highest rating in the 2014 Temkin Web...

May 21, 2014, 08:35 ET

USAA and Amazon.com Top Annual Customer Service Ratings by Temkin Group

 Based on a study of 10,000 U.S consumers, USAA's banking business took the top spot in the 2014 Temkin Customer Service Ratings, which rates...

Apr 29, 2014, 08:30 ET

H.E.B. and USAA Tie for Top Spot in 2014 Forgiveness Ratings by Temkin Group

 Based on a study of 10,000 U.S consumers, H.E.B. and USAA tied for the top spot in the 2014 Temkin Forgiveness Ratings, which rates 268...

Apr 23, 2014, 08:30 ET

New Temkin Group Research Sees Strong Customer Experience Improvements by Large Companies

 Temkin Group released a new report, State of Customer Experience Management, 2014, based on a study of more than 200 large organizations. The...

Apr 15, 2014, 08:35 ET

Consumers Prefer Conducting Most Business Interactions Online, According to New Temkin Group Research

Temkin Group released new research, Consumer Channel and Cross-Channel Benchmark, 2014. The report identifies which channels consumers prefer to...

Apr 09, 2014, 08:30 ET

USAA Dominates Annual Consumer Trust Ratings by Temkin Group

 Based on a study of 10,000 U.S. consumers, USAA took the top three spots for its banking, insurance, and credit card businesses in the 2014...

Apr 08, 2014, 08:30 ET

Allegiance, Clarabridge, and Verint Win 2014 Customer Experience Vendor Excellence Awards From Temkin Group

 Temkin Group, a leading customer experience research and consulting firm, announces the winners and finalists of its 2014 Customer Experience...

Mar 31, 2014, 08:30 ET

Temkin Group Launches Amplify Empathy Challenge, a New Campaign to Raise Level of Empathy Within Organizations

Temkin Group announces the launch of its Amplify Empathy™ Challenge. To help organizations develop more empathy for their customers, Temkin...

Mar 27, 2014, 08:30 ET

Bright House Networks and DirecTV Earn Top Customer Experience Ratings Among Abysmal TV Service Provider Scores, According to Temkin Group

 Bright House and DirecTV deliver the best customer experience in the TV services industry, according to the 2014 Temkin Experience...

Mar 27, 2014, 08:30 ET

Toyota, Buick, and Lexus Earn Top Spot in Customer Experience Ratings Amongst Auto Dealers, According to Temkin Group

 Toyota, Buick, and Lexus dealers deliver the best customer experience in the auto industry, according to the 2014 Temkin Experience Ratings,...