News from temkin group A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Jun 23, 2015, 08:50 ET

H-E-B, Publix, Chick-fil-A, and Trader Joe's Earn Top Emotion Scores In Temkin Group Research

 Based on a study of 10,000 U.S consumers, H-E-B, Publix, Chick-fil-A, and Trader Joe's took the top four spots in the 2015 Temkin Emotion...

Jun 16, 2015, 08:40 ET

New Temkin Group Research Shows Consumer Loyalty Levels Across 20 Industries

 Temkin Group released a new research report "Economics of Net Promoter, 2015" based on a study of 10,000 U.S. consumers. Logo -...

Jun 02, 2015, 08:30 ET

Temkin Group Launches Engage Employees Challenge, Aims to Raise Employee Engagement Within Organizations

 Temkin Group announces the launch of its Engage Employees Challenge. To help organizations understand the importance of engaging their...

May 26, 2015, 08:30 ET

USAA and Chick-fil-A Earn Top Customer Service Ratings In New Temkin Group Research

 For the third straight year, USAA took the top spot in the 2015 Temkin Customer Service Ratings. Based on a study of 10,000 U.S. consumers,...

May 20, 2015, 08:30 ET

Hannaford's and Publix Earn Top Effort Scores in New Temkin Group Ratings

 Based on a study of 10,000 U.S consumers, Hannaford's and Publix took the top spots in the 2015 Temkin Effort Ratings, which rates how easy or...

May 12, 2015, 08:30 ET

Customer Experience Management is Improving as Leaders Earn Stronger Financial Results, According to New Temkin Group Research

 Temkin Group released a new report, State of Customer Experience Management, 2015, based on a study of 199 large organizations. This is the...

May 05, 2015, 08:35 ET

Active Social Media Usage Grows on Mobile Devices, Especially On iPhones

 Temkin Group released new research, Social Media Benchmark Study, 2015. This annual study examines 10,000 U.S. consumers' use of several...

Apr 21, 2015, 08:30 ET

Consumers Are Most Likely to Forgive USAA, According to New Temkin Group Ratings

 Based on a study of 10,000 U.S consumers, USAA took the top three spots for its credit cards, banking, and insurance businesses in the 2015...

Apr 09, 2015, 08:35 ET

U.S. Consumers' Well-Being Dips, According to New Temkin Group Research

 Temkin Group released its Temkin Well-Being Index (TWI), which measures the well-being of U.S. adult consumers. The TWI is based on surveys of...

Apr 07, 2015, 08:30 ET

Temkin Group Announces Winners of the 2015 Customer Experience Vendor Excellence Awards

 Temkin Group, a leading customer experience research, consulting, and training firm, announces the winners of its 2015 Customer Experience...

Mar 24, 2015, 08:30 ET

H-E-B and Credit Unions Are The Most Trusted Companies, According to New Temkin Group Ratings

 Based on a study of 10,000 U.S consumers, H-E-B and credit unions took the top spots in the 2015 Temkin Trust Ratings, which rates the trust...

Mar 20, 2015, 08:35 ET

USAA and Credit Unions Earn Top Customer Experience Ratings for Banks, According to Temkin Group

USAA and credit unions deliver the best customer experience in the banking industry, according to the 2015 Temkin Experience Ratings, an annual...

Mar 20, 2015, 08:30 ET

USAA Earns Top Customer Experience Ratings for Credit Card Issuers, According to Temkin Group

 USAA delivers the best customer experience in the credit card industry, according to the 2015 Temkin Experience Ratings, an annual ranking of...

Mar 19, 2015, 08:30 ET

JetBlue Airlines and Southwest Airlines Earn Top Customer Experience Ratings for Airlines, According to Temkin Group

 JetBlue Airlines and Southwest Airlines deliver the best customer experience in the airline industry, according to the 2015 Temkin Experience...

Mar 18, 2015, 08:40 ET

Virgin Mobile and T-Mobile Earn Top Customer Experience Ratings for Wireless Carriers, According to Temkin Group

 Virgin Mobile and T-Mobile deliver the best customer experience in the wireless industry, according to the 2015 Temkin Experience Ratings, an...

Mar 18, 2015, 08:30 ET

TV and Internet Service Providers Deliver the Worst Customer Experience, According to Temkin Group Research

 TV service providers and Internet service providers earned the lowest overall customer experience scores, according to the 2015 Temkin...

Mar 16, 2015, 08:30 ET

PetSmart and Amazon.com Earn Top Customer Experience Ratings for Retailers, According to Temkin Group

 PetSmart and Amazon.com deliver the best customer experience in the retail industry, according to the 2015 Temkin Experience Ratings, an...

Mar 16, 2015, 08:30 ET

Chick-fil-A and Papa John's Earn Top Customer Experience Ratings for Fast Food Chains, According to Temkin Group

 Chick-fil-A and Papa John's deliver the best customer experience in the fast food industry, according to the 2015 Temkin Experience Ratings,...

Mar 12, 2015, 08:40 ET

TriCare and Kaiser Permanente Earn Top Customer Experience Ratings for Health Plans, According to Temkin Group

 TriCare and Kaiser Permanente deliver the best customer experience of any health plan, according to the 2015 Temkin Experience Ratings, an...

Mar 12, 2015, 08:35 ET

USAA and State Farm Earn Top Customer Experience Ratings for Insurance Carriers, According to Temkin Group

 USAA and State Farm deliver the best customer experience in the insurance industry, according to the 2015 Temkin Experience Ratings, an annual...