News from Temkin Group A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages.

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25 Apr, 2017, 08:40 ET Temkin Group Releases its Blueprint for Building a Customer-Centric Organization

Temkin Group, a leading customer experience research, advisory, and training firm, announces the publication of the report "The Four Customer...


18 Apr, 2017, 08:30 ET U.S. Consumers' Well-Being Jumps, According to New Temkin Group Research

Temkin Group released its Temkin Well-Being Index (TWBi), which measures the well-being of U.S. adults. The TWBi is based on online surveys of...


11 Apr, 2017, 08:45 ET Consumers Are Most Likely To Forgive Advantage Rent-A-Car and ACE Rent A Car, According to New Temkin Group Ratings

Every organization makes some mistakes, so an important area of loyalty is the willingness of customers to forgive them. That's why Temkin Group—a...


31 Mar, 2017, 08:30 ET Publix and H-E-B Earn Top Customer Experience Ratings for Supermarkets, According to Temkin Group

Publix and H-E-B deliver the best customer experience in the supermarket industry, according to the 2017 Temkin Experience Ratings, an annual...


31 Mar, 2017, 08:30 ET Georgia Power Earns Top Customer Experience Ratings for Utilities, According to Temkin Group

Georgia Power delivers the best customer experience in the utilities industry, according to the 2017 Temkin Experience Ratings, an annual customer...


30 Mar, 2017, 08:35 ET Advantage Rent-A-Car and ACE Rent A Car Earn Top Customer Experience Ratings for Rental Cars & Transport, According to Temkin Group

Advantage Rent-A-Car and ACE Rent A Car deliver the best customer experience in the Rental Cars & Transport industry, according to the 2017...


30 Mar, 2017, 08:30 ET Lexus and Kia Earn Top Customer Experience Ratings for Auto Dealers, According to Temkin Group

Lexus and Kia deliver the best customer experience across auto dealers, according to the 2017 Temkin Experience Ratings, an annual customer...


29 Mar, 2017, 08:30 ET Amazon and Apple Earn Top Customer Experience Ratings for Computers & Tablets, According to Temkin Group

Amazon (Kindle) and Apple deliver the best customer experience across computer & tablet makers, according to the 2017 Temkin Experience...


28 Mar, 2017, 08:40 ET AOL Earns Top Customer Experience Ratings Within Poor Group Of TV Service Providers & ISPs, According to Temkin Group

AOL earned the highest customer experience score in the TV/Internet Service Providers industry, according to the 2017 Temkin Experience Ratings, an...


28 Mar, 2017, 08:35 ET Temkin Group Announces Winners of the 2017 Customer Experience Vendor Excellence Awards

Temkin Group, a leading customer experience research, consulting, and training firm, announces the winners of its fifth annual Customer Experience...


28 Mar, 2017, 08:30 ET US Cellular Earns Top Customer Experience Ratings for Wireless Carriers, According to Temkin Group

US Cellular delivers the best customer experience in the wireless industry, according to the 2017 Temkin Experience Ratings, an annual customer...


27 Mar, 2017, 08:35 ET Chick-fil-A, Chipotle, and Hardees Earn Top Customer Experience Ratings for Fast Food Companies, According to Temkin Group

Chick-fil-A, Chipotle Mexican Grill, and Hardees deliver the best customer experience in the fast food industry, according to the 2017 Temkin...


27 Mar, 2017, 08:35 ET Ace Hardware, BJ's Wholesale Club, and QVC Earn Top Customer Experience Ratings for Retailers, According to Temkin Group

Ace Hardware, BJ's Wholesale Club, and QVC deliver the best customer experience in the retail industry, according to the 2017 Temkin Experience...


23 Mar, 2017, 08:30 ET Netflix and Spotify Earn Top Customer Experience Ratings for Streaming Media, According to Temkin Group

Netflix and Spotify deliver the best customer experience in the streaming media industry, according to the 2017 Temkin Experience Ratings, an...


22 Mar, 2017, 08:45 ET Discover Earns Top Customer Experience Rating for Credit Cards, According to Temkin Group

Discover delivers the best customer experience in the credit card industry, according to the 2017 Temkin Experience Ratings, an annual customer...


22 Mar, 2017, 08:30 ET Regions and Citizens Earn Top Customer Experience Ratings for Banks, According to Temkin Group

Regions and Citizens deliver the best customer experience in the banking industry, according to the 2017 Temkin Experience Ratings, an annual...


21 Mar, 2017, 08:35 ET Kaiser Permanente and Humana Earn Top Customer Experience Ratings for Health Plans, According to Temkin Group

Kaiser Permanente and Humana deliver the best customer experience in the health plan industry, according to the 2017 Temkin Experience Ratings, an...


21 Mar, 2017, 08:30 ET Prudential and USAA Earn Top Customer Experience Ratings for Insurers, According to Temkin Group

Prudential and USAA deliver the best customer experience in the insurance industry, according to the 2017 Temkin Experience Ratings, an annual...


20 Mar, 2017, 08:35 ET Courtyard By Marriott Earns Top Customer Experience Ratings for Hotels, According to Temkin Group

Courtyard By Marriott delivers the best customer experience in the Hotels industry, according to the 2017 Temkin Experience Ratings, an annual...


20 Mar, 2017, 08:35 ET Southwest Airlines and AirTran Earn Top Customer Experience Ratings for Airlines, According to Temkin Group

Southwest Airlines and AirTran deliver the best customer experience in the airline industry, according to the 2017 Temkin Experience...


07 Mar, 2017, 08:30 ET Publix, Chick-fil-A and H-E-B Earn Top Customer Experience Scores Across 20 Industries, According to New Temkin Group Research

Temkin Group announces the publication of the 2017 Temkin Experience Ratings, the seventh year that the company has published the industry's most...


07 Feb, 2017, 08:40 ET Customer Experience Investments are on the Rise, According to New Temkin Group Research

A new research report published by Temkin Group, CX Expectations and Plans for 2017, finds that large companies are planning to spend more time and...


31 Jan, 2017, 08:35 ET Temkin Group Announces Scholarship Program to Improve Customer Experience of Non Profit Organizations

Temkin Group, a global leader in customer experience research, consulting, and training, announces the creation of its Non Profit Scholarship...


17 Jan, 2017, 08:45 ET HPE Outsourcing, Google, and IBM SPSS Earn Highest Satisfaction Scores With Large Enterprises, According to New Temkin Group Research

Temkin Group recently published its annual Product and Relationship Satisfaction of IT Clients which rates 62 technology vendors based on feedback...


04 Jan, 2017, 08:30 ET Temkin Group Releases Annual List of Customer Experience Trends And Labels 2017 "The Year of Purpose"

Temkin Group, a leading customer experience research, advisory, and training firm, announces the publication of its annual list of customer...