News from temkin group A wide array of domestic and global news stories; news topics include politics / government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages, as well.

Jul 30, 2014, 08:30 ET

EDS and VMware Earn Top Net Promoter Scores According to New Temkin Group Research of Tech Industry

 Companies often use a metric called Net Promoter Score® (NPS®) as a measure of loyalty, as it calculates the likelihood that...

Jun 24, 2014, 08:30 ET

Social Media on Mobile Phones Surges with Young Consumers, Especially on iPhones

 Temkin Group released new research, Social Media Benchmark Study, 2014. This annual study examines 10,000 U.S. consumers' use of several...

Jun 17, 2014, 08:30 ET

USAA and Capital One 360 Top Annual Web Experience Ratings by Temkin Group

 USAA's banking business took the top spot and Capital One 360 (formerly ING Direct) earned the second highest rating in the 2014 Temkin Web...

May 21, 2014, 08:35 ET

USAA and Amazon.com Top Annual Customer Service Ratings by Temkin Group

 Based on a study of 10,000 U.S consumers, USAA's banking business took the top spot in the 2014 Temkin Customer Service Ratings, which rates...

Apr 29, 2014, 08:30 ET

H.E.B. and USAA Tie for Top Spot in 2014 Forgiveness Ratings by Temkin Group

 Based on a study of 10,000 U.S consumers, H.E.B. and USAA tied for the top spot in the 2014 Temkin Forgiveness Ratings, which rates 268...

Apr 23, 2014, 08:30 ET

New Temkin Group Research Sees Strong Customer Experience Improvements by Large Companies

 Temkin Group released a new report, State of Customer Experience Management, 2014, based on a study of more than 200 large organizations. The...

Apr 15, 2014, 08:35 ET

Consumers Prefer Conducting Most Business Interactions Online, According to New Temkin Group Research

Temkin Group released new research, Consumer Channel and Cross-Channel Benchmark, 2014. The report identifies which channels consumers prefer to...

Apr 09, 2014, 08:30 ET

USAA Dominates Annual Consumer Trust Ratings by Temkin Group

 Based on a study of 10,000 U.S. consumers, USAA took the top three spots for its banking, insurance, and credit card businesses in the 2014...

Apr 08, 2014, 08:30 ET

Allegiance, Clarabridge, and Verint Win 2014 Customer Experience Vendor Excellence Awards From Temkin Group

 Temkin Group, a leading customer experience research and consulting firm, announces the winners and finalists of its 2014 Customer Experience...

Mar 31, 2014, 08:30 ET

Temkin Group Launches Amplify Empathy Challenge, a New Campaign to Raise Level of Empathy Within Organizations

Temkin Group announces the launch of its Amplify Empathy™ Challenge. To help organizations develop more empathy for their customers, Temkin...

Mar 27, 2014, 08:30 ET

Bright House Networks and DirecTV Earn Top Customer Experience Ratings Among Abysmal TV Service Provider Scores, According to Temkin Group

 Bright House and DirecTV deliver the best customer experience in the TV services industry, according to the 2014 Temkin Experience...

Mar 27, 2014, 08:30 ET

Toyota, Buick, and Lexus Earn Top Spot in Customer Experience Ratings Amongst Auto Dealers, According to Temkin Group

 Toyota, Buick, and Lexus dealers deliver the best customer experience in the auto industry, according to the 2014 Temkin Experience Ratings,...

Mar 26, 2014, 08:35 ET

Best Western and La Quinta Inn Earn Top Customer Experience Ratings for Hotels, According to Temkin Group

 Best Western and La Quinta Inn deliver the best customer experience in the hotel industry, according to the 2014 Temkin Experience Ratings, an...

Mar 26, 2014, 08:30 ET

Kaiser Permanente and Humana Earn Top Customer Experience Rankings Among Mediocre Health Plans, According to Temkin Group

 Kaiser Permanente and Humana deliver the best customer experience among a poor scoring group of health plans, according to the 2014 Temkin...

Mar 24, 2014, 08:35 ET

USAA Earns Top Customer Experience Rating for Credit Card Issuers, According to Temkin Group

 USAA delivers the best customer experience in the credit card industry, according to the 2014 Temkin Experience Ratings, an annual ranking of...

Mar 24, 2014, 08:30 ET

Regions and Credit Unions Earn Top Customer Experience Ratings for Banks, According to Temkin Group

Regions and credit unions deliver the best customer experience in the banking industry, according to the 2014 Temkin Experience Ratings, an annual...

Mar 21, 2014, 08:30 ET

TracFone Earns Top Customer Experience Rating for Wireless Carriers, According to Temkin Group

 TracFone delivers the best customer experience in the wireless industry, according to the 2014 Temkin Experience Ratings, an annual ranking of...

Mar 21, 2014, 08:30 ET

Apple and Hewlett-Packard Earn Top Customer Experience Ratings for Computer Makers, According to Temkin Group

 Apple and Hewlett-Packard deliver the best customer experience in the computer making industry, according to the 2014 Temkin Experience...

Mar 20, 2014, 08:30 ET

Chick-fil-A and Sonic Drive-In Earn Top Customer Experience Ratings for Fast Food Chains, According to Temkin Group

 Chick-fil-A and Sonic Drive-In deliver the best customer experience in the fast food industry, according to the 2014 Temkin Experience...

Mar 20, 2014, 08:30 ET

USAA and State Farm Earn Top Customer Experience Ratings for Insurers, According to Temkin Group

 USAA and State Farm deliver the best customer experience in the insurance industry, according to the 2014 Temkin Experience Ratings, an annual...

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