News from Temkin Group A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle. Articles that appear in this section may be written in English or other languages.

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Jan 17, 2017, 08:45 ET HPE Outsourcing, Google, and IBM SPSS Earn Highest Satisfaction Scores With Large Enterprises, According to New Temkin Group Research

Temkin Group recently published its annual Product and Relationship Satisfaction of IT Clients which rates 62 technology vendors based on feedback...


Jan 04, 2017, 08:30 ET Temkin Group Releases Annual List of Customer Experience Trends And Labels 2017 "The Year of Purpose"

Temkin Group, a leading customer experience research, advisory, and training firm, announces the publication of its annual list of customer...


Nov 22, 2016, 08:35 ET Temkin Group Announces Initial Slate Of Customer Experience and Employee Engagement Workshops For 2017

Temkin Group, a global leader in customer experience research, consulting, and training, announces its initial list of public workshops that will...


Nov 17, 2016, 08:30 ET Temkin Group Announces 2016 Customer Experience Excellence Award Winners

Temkin Group, a leading market research, consulting, and training firm that helps organizations accelerate customer experience transformation,...


Nov 15, 2016, 08:35 ET Publix, H-E-B, and USAA Have The Most Loyal Customers, According to Temkin Group Research

Temkin Group announces the publication of its second annual Temkin Loyalty Index (TLi), a comprehensive evaluation of customer loyalty for 294...


Oct 31, 2016, 08:30 ET HPE, IBM SPSS, and Google Lead in Enterprise IT Customer Experience, According to New Temkin Group Research

Temkin Group recently published its fifth annual Temkin Experience Ratings of Tech Vendors which rates the customer experience of 62 large...


Oct 25, 2016, 08:30 ET Customer Experience Improves, Generates $100's of Millions in Revenue, According to New Temkin Group Study

A new research report published by Temkin Group, ROI of Customer Experience, 2016, finds a strong connection between improved customer experience...


Oct 11, 2016, 08:30 ET USAA, Cadillac, and Apple Are Most Recommended Companies, According to New Temkin Group Research

Temkin Group released a new research report "Net Promoter Score Benchmark Study, 2016" based on a study of 10,000 U.S. consumers. Logo -...


Sep 19, 2016, 08:30 ET Publix, Chick-fil-A, and Residence Inn Create Most Positive Customer Emotions, According to New Temkin Group Research

 Temkin Group announces the release of the 2016 Temkin Emotion Ratings. Based on a study of 10,000 U.S consumers, the Ratings benchmarks...


Sep 14, 2016, 08:30 ET IBM, HPE outsourcing, SPSS, and VMware Are Most Likely To Be Recommended By IT Professionals, According to New Temkin Group Research

Companies often use a metric called Net Promoter® Score (NPS®) as a measure of loyalty, as it calculates the likelihood that customers...


Sep 08, 2016, 08:45 ET Temkin Group Announces 2016 Customer Experience Excellence Awards

 Across all industries and sectors, organizations are findings ways to improve customer experience in a sustainable manner. Temkin Group's...


Jul 26, 2016, 08:30 ET Temkin Group Showcases Eight Innovative Vendors That Deal With Customer Emotions

 Temkin Group announces the eight vendors it has selected to feature in its Intensify Emotion Provider Showcase. This showcase is part of...


Jul 19, 2016, 08:30 ET According to New Temkin Group Research, Mobile Devices Will Disrupt How Companies Tap Into Customer Insights

Temkin Group, a leading research, consulting, and training firm that helps organizations transform their customer experience (CX), released a new...


Jul 12, 2016, 08:30 ET USAA, Regions and Amazon.com Deliver the Best Online Experience, According to New Temkin Group Research

 For the third straight year, USAA took the top spot in the Temkin Web Experience Ratings. Based on a study of 10,000 U.S. consumers, the 2016...


Jun 21, 2016, 08:35 ET New Temkin Group Research Shows Connection Between Net Promoter Score Metric And Loyalty

Temkin Group released a new research report "Economics of Net Promoter Score, 2016" based on a study of 10,000 U.S. consumers. Logo -...


Jun 14, 2016, 08:40 ET USAA and Publix Earn Top Customer Service Ratings In New Temkin Group Research

 USAA earned the highest score in the 2016 Temkin Customer Service Ratings for the fourth year in a row. These Ratings evaluate the customer...


May 31, 2016, 10:16 ET USAA and Discover Earn Top Customer Experience Ratings in Credit Cards, According to Temkin Group

USAA and Discover deliver the best customer experience in the credit card industry, according to the 2016 Temkin Experience Ratings, an annual...


May 31, 2016, 10:04 ET Credit Unions, USAA, and Regions Earn Top Customer Experience Ratings for Banks, According to Temkin Group

Credit unions, USAA, and Regions deliver the best customer experience in the banking industry, according to the 2016 Temkin Experience Ratings, an...


May 25, 2016, 08:40 ET Amazon, Barnes & Noble, and Hewlett-Packard Earn Top Customer Experience Ratings for Computers and Tablets, According to Temkin Group

 Amazon (Kindle), Barnes & Noble (Nook), and Hewlett Packard deliver the best customer experience in the computer and tablet industry,...


May 24, 2016, 08:35 ET Chick-fil-A and Subway Earn Top Customer Experience Ratings for Fast Food Chains, According to Temkin Group

 Chick-fil-A and Subway deliver the best customer experience in the fast food industry, according to the 2016 Temkin Experience Ratings, an...


May 24, 2016, 08:30 ET Publix and H-E-B Earn Top Customer Experience Ratings for Supermarkets, According to Temkin Group

Publix and H-E-B deliver the best customer experience in the supermarket industry, according to the 2016 Temkin Experience Ratings, an annual...


May 23, 2016, 08:45 ET MetroPCS, Virgin Mobile, and TracFone Earn Top Customer Experience Ratings for Wireless Carriers, According to Temkin Group

MetroPCS, Virgin Mobile and TracFone deliver the best customer experience in the wireless industry, according to the 2016 Temkin Experience...


May 23, 2016, 08:35 ET Florida Power & Light and Southern California Gas Company Earn Top Customer Experience Ratings for Utilities, According to Temkin Group

 Florida Power & Light and Southern California Gas Company deliver the best customer experience in the utilities industry, according to the...


May 10, 2016, 08:35 ET U.S. Consumers' Well-Being Drops, According to New Temkin Group Research

Temkin Group released its Temkin Well-Being Index (TWBi), which measures the well-being of U.S. adults. The TWBi is based on online surveys of...


May 03, 2016, 08:35 ET Consumers Are Most Likely To Forgive USAA and Publix, According to New Temkin Group Ratings

 Based on a study of 10,000 U.S consumers, USAA 's banking business and Publix took the top spots in the 2016 Temkin Forgiveness Ratings, which...