How ProfNet Works
Your inbox contains the latest queries from journalists and others looking for experts, conference speakers and other contributors. In your ProfNet inbox you can view, archive, respond to queries and adjust filters to customize what types of queries you receive.
When you first access your inbox, you will see the most recent queries (they are sorted in chronological order by default) organized into four columns:
- Deadline – The date and time a journalist must have responses by. You can click on this column to re-sort the queries in your inbox. Click once to see those ending soonest; click twice to see those with the longest time until the deadline.
- Status – Indicates whether or not the journalist is still accepting responses. If they are, the status will be “Active.” If they are not, the status will be “Closed.”
- Subject – A brief summary of query. Click on the subject of any query to view the query details.
- Originator – The source of the query. The majority of queries list “Journalist” and the name of that journalist’s media outlet, but you may also see queries form “Other Professionals” or “Admin – ProfNet” listed.
To see additional information or respond to a query, click on its subject. This will take you to the Query Detail view where you can see contact information of the originator and read the full query. After you read the query, if you do not want to take action on the query, click the “Back” button to return to your inbox.
If you want to reply, you can either forward the query to one of your ProfNet Experts or respond directly by clicking on the “Respond to originator” button.
To respond to a query, you can either:
Forward – You can forward a query to one or more of your organization’s ProfNet experts so that they can respond directly to the originator. Learn more about creating expert profiles.
Respond to Originator – Type your response to a query in the built-in message editor or you can copy over content from Microsoft Word using the “paste from Word” shortcut.
Next , if you have already created a profile for the expert you are suggesting the journalist quote in their story, you can save time by simply selecting an Expert Profile to attach to your response (Learn more about creating expert profiles).
Once you are finished entering your response, click on the green “respond to originator” button to submit your message. You should see a confirmation prompt stating “response sent successfully”
and be routed back to your inbox.
To see a copy of your response, click on the “My Outbox” tab.
To archive any of the queries in your outbox, click on the subject, then click on the green “move to archive” button/
You can delete queries in the inbox, outbox or archived queries sections. Start by selecting the checkbox next to the query or queries you want to delete, then click on “Delete selected queries” underneath the list.
Tip: You can select all queries on the page by clicking the checkbox next to “Deadline.”
On the My Experts tab, you can see a list of the ProfNet Expert profiles you manage. The list shows their name, status (either Active or Inactive), and has an option to set autoforwarding options. Simply select the checkbox next to the profile(s) you want to update, and then click on the Activate or Deactivate buttons below.
Inactive profiles will not show up in the results when Journalists search for experts and cannot be attached to your query responses.