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News Releases

May 17, 2013, 08:00 ET

Thomasville Cabinetry Receives Top Honors In J.D. Power And Associates 2013 U.S. Kitchen Cabinet Satisfaction Study(SM)

U.S. homeowners recently ranked Thomasville Cabinetry highest in customer satisfaction among all cabinetry manufacturers, according to the J.D. Power and Associates 2013 U.S. Kitchen Cabinet Satisfaction StudySM. With a score of 800 on a 1,000-point scale, the study results rank Thomasville...

More news about: Thomasville Cabinetry , Furniture Brands International , J.D. Power and Associates , Fortune Brands Home & Security
May 15, 2013, 06:00 ET

JetBlue Airways Awarded Ninth Consecutive Customer Satisfaction Honor by J.D. Power and Associates

New York-based JetBlue Airways (Nasdaq: JBLU) today was awarded highest honors in airline customer satisfaction among low-cost carriers by J.D. Power and Associates 2013 North America Airline Satisfaction StudySM, an estimable recognition the carrier has received every year from 2006 to 2013....

More news about: JetBlue Airways , J.D. Power and Associates 2013 North America Airline Satisfaction Study
May 15, 2013, 03:00 ET

J.D. Power & Associates Reports: Airline Satisfaction Improves to the Highest Levels since 2006; Traditional Carriers Drive Gains, While Low-Cost Carriers Continue to Lead Overall

WESTLAKE VILLAGE, Calif., May 15, 2013 /PRNewswire/ -- Airline satisfaction has improved to its highest level since 2006, driven by gains made among traditional carriers, according to the J.D. Power & Associates 2013 North America Airline Satisfaction StudySM released today. KEY FINDINGS...

More news about: J.D. Power & Associates , McGraw Hill Financial
May 09, 2013, 08:00 ET

J.D. Power & Associates Reports: Advisor/Investor Relationship Drives Full Service Investor Satisfaction

As markets continue to rise, overall investor satisfaction with full service investment firms continues to increase for the second consecutive year, heavily influenced by the type of relationship that investors have with their advisor, according to the J.D. Power & Associates 2013 U.S....

More news about: J.D. Power and Associates
Apr 29, 2013, 11:51 ET

Erie Insurance receives top spot on J.D. Power and Associates' 2013 Insurance Shopping Study

Erie Insurance received top honors on the J.D. Power and Associates' 2013 Insurance Shopping Study(SM), which evaluates the experience of customers buying a new car insurance policy. This is the seventh year J.D. Power has issued its auto insurance shopping study and the fourth time Erie Insurance...

More news about: Erie Insurance , J.D. Power and Associates
Apr 29, 2013, 11:00 ET

J.D. Power and Associates Reports: Fewer Customers Are Shopping Auto Insurance; However, Nearly One-Half of Those Who Do Shop Switch Insurers

While the percentage of auto insurance shoppers has reached a six-year low, the percentage of those shoppers who select a new insurer is at a six-year high, according to the J.D. Power and Associates 2013 U.S. Insurance Shopping StudySM released today. (Logo:...

More news about: J.D. Power and Associates
Apr 25, 2013, 09:00 ET

J.D. Power and Associates Reports: Evidence that Relationship Marketing Still Matters in Oncology Pharmaceutical Sales

Although the role of pharmaceutical sales representatives has changed in recent years, physicians continue to perceive the sales representative as the leading influence on their relationship with biopharmaceutical companies, according to the J.D. Power and Associates 2013 Physician Manufacturer...

More news about: J.D. Power and Associates , The McGraw-Hill Companies
Apr 25, 2013, 09:00 ET

J.D. Power and Associates Reports: Owners Cite Fuel Economy-Related Technologies and In-Vehicle Smartphone Integration as Features They Are Interested in Purchasing in Their Next Vehicle

Vehicle owners have a high interest in technology related to fuel economy, device/application linking for smartphones, wireless connectivity, natural language voice activation and a variety of infotainment features for their next vehicle, according to the J.D. Power and Associates 2013 U.S....

More news about: J.D. Power and Associates , The McGraw-Hill Companies
Apr 25, 2013, 09:00 ET

J.D. Power and Associates Reports: as Tablets Become More Popular, Sharing among Household Members Has Significant Impact on Future Brand Selection

As more households continue to adopt tablets, the act of sharing these devices has substantial influence on the purchase-decision process and on future brand selection, according to the J.D. Power and Associates 2013 U.S. Tablet Satisfaction StudySM—Volume 1 released today. (Logo:...

More news about: J.D. Power and Associates , The McGraw-Hill Companies
Apr 19, 2013, 09:00 ET

J.D. Power and LMC Automotive Report: Solid New-Vehicle Selling Rate in April Driven by Replacement Demand

The new-vehicle retail sales pace in April remains in a healthy holding pattern as buyers continue to replace aging vehicles, according to a monthly sales forecast developed by J.D. Power and Associates' Power Information Network® (PIN) and LMC Automotive. (Photo:...

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Apr 18, 2013, 14:00 ET

J.D. Power and Associates Reports: Auto Insurance Claims Satisfaction Declines as Out-of-Pocket Expenses Increase

Satisfaction with the auto claims experience declines in early 2013, as claimants indicate paying more to have their vehicle repaired, according to the J.D. Power and Associates 2013 Auto Claims Satisfaction StudySM—Wave 2 released today. (Logo:...

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Apr 18, 2013, 09:10 ET

TD Bank Receives Highest Ranking in Florida from J.D. Power and Associates Retail Banking Satisfaction Study

TD Bank, America's Most Convenient Bank, is Florida's highest ranked bank in customer satisfaction according to the 2013 J.D. Power and Associates Retail Banking Satisfaction StudySM. The study, fielded in January-February 2013, measures customer satisfaction within retail banking through six...

More news about: TD Bank , J.D. Power and Associates
Apr 18, 2013, 04:00 ET

J.D. Power and Associates Reports: Big Banks Make Significant Improvements, Closing the Customer Satisfaction Gap with Regional and Midsize Banks

Overall customer satisfaction with retail banks improves significantly from 2012, largely a result of improvements made by big banks,[1] according to the J.D. Power and Associates 2013 U.S. Retail Banking Satisfaction StudySM released today. (Logo:...

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Apr 16, 2013, 08:00 ET

J.D. Power and Associates Reports: Application and Retail Staff Are the Most Important Drivers of Customer Satisfaction among Paint Customers

Application drives customer satisfaction with paint brands, while availability and courtesy of staff drives customer satisfaction with paint retailers, according to the J.D. Power and Associates 2013 U.S. Interior Paint Satisfaction StudySM released...

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Apr 11, 2013, 08:15 ET

Edward Jones Financial Advisors Rate the Firm Highest in Overall Employee Satisfaction, According to J.D. Power and Associates

For the fifth time in as many studies conducted, Edward Jones financial advisors rate the firm "Highest in Employee Advisor Satisfaction among Financial Investment Firms," according to a newly released study by J.D. Power and Associates. The J.D. Power and Associates 2013 Financial Advisor...

More news about: Edward Jones , J.D. Power and Associates
Apr 11, 2013, 08:00 ET

J.D. Power and Associates Reports: Positive Brand Image Increases Financial Advisor Satisfaction

As investor confidence grows and perceptions of wealth management firms improves, so do advisor perceptions of their firm—particularly among independent advisors—according to the J.D. Power and Associates 2013 U.S. Financial Advisor Satisfaction StudySM released today. (Logo:...

More news about: J.D. Power and Associates
Apr 10, 2013, 08:00 ET

J.D. Power and Associates Reports: Mobile Online Experiences at Utility Websites Failing to Meet Customers Expectations

An increasing number of customers are using their mobile device to access their utility's website, which is a less satisfying experience than their experience on a desktop computer, according to the J.D. Power and Associates 2013 Utility Website Evaluation StudySM (UWES) released today. (Logo:...

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Apr 09, 2013, 08:00 ET

J.D. Power and Associates Reports: Ordering and Delivery Are as Important as the Cabinets Themselves In Satisfying Customers

While the ordering and delivery process has consistently been a leading driver of customer satisfaction with the overall cabinet experience, operational performance has increased in importance in 2013 to become equally impactful in satisfying customers, according to the J.D. Power and Associates...

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Apr 04, 2013, 10:00 ET

J.D. Power and Associates Reports: Friendly and Knowledgeable Staff Remains the Most Significant Driver of Satisfaction Among Specialty Coffee Retailer Customers

For a second consecutive year, friendly and knowledgeable staff continues to be the key driver to achieve higher satisfaction among customers of specialty coffee retailers, according to the J.D. Power and Associates 2013 Specialty Coffee Retailer Satisfaction ReportSM released today. (Logo:...

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Apr 04, 2013, 06:00 ET

Cars.com Ranked Highest Third-Party Automotive Website by J.D. Power and Associates

Cars.com, the premier online resource for buying and selling new and used cars, announced today that it has been ranked Highest Third-Party Automotive Website by J.D. Power and Associates. The inaugural study, conducted with more than 4,000 used- and new-car purchase intenders, measures the...

More news about: Cars.com , J.D. Power and Associates