News from bright pattern A wide array of domestic and global news stories; news topics include politics/government, business, technology, religion, sports/entertainment, science/nature, and health/lifestyle.

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Sep 19, 2019, 05:10 ET Global Consumer Electronics Enterprise Deploys Bright Pattern Contact Center to Improve North American Customer Experience

A leading consumer electronics organization known for innovation and expert device design has recently deployed Bright Pattern Contact Center with a...


Sep 17, 2019, 05:05 ET New Bright Pattern Customer Experience Survey Finds Only 22% of Companies Offer Omnichannel Conversations

Adoption of digital channels continues to increase in U.S. contact centers. According to Canam Research, 83% of contact centers in the U.S. report...


Aug 29, 2019, 05:20 ET Leading Global Delivery Service Deploys Bright Pattern Contact Center

A leading global service delivery company known for an innovative customer experience has recently deployed Bright Pattern Contact Center for its...


Aug 13, 2019, 05:11 ET Bright Pattern Awarded Customer Service Software Provider of the Year, 2019

Bright Pattern, the leading provider of omnichannel contact center software, has been named Customer Service Software Provider of the Year, 2019. The ...


Jul 17, 2019, 05:05 ET Gartner's Software Advice Names Bright Pattern FrontRunner for Call Center Software

Bright Pattern announced today it was named as a leader in the FrontRunners Call Center category by Software Advice, a Gartner company. The...


Jul 09, 2019, 05:00 ET Bright Pattern Outranks the Competition in G2 Crowd's Summer 2019 Contact Center Infrastructure Report

Bright Pattern has been included in G2 Crowd's most recent Contact Center Infrastructure Software report. This report is based on real user...


May 23, 2019, 05:00 ET Bright Pattern Contact Center Now Available on Microsoft AppSource

Bright Pattern, a leading provider of omnichannel cloud contact center software for innovative companies, today announced the availability of Bright...


May 14, 2019, 05:00 ET Bright Pattern Selected as Finalist for Omnichannel Provider of the Year for Customer Contact Week (CCW) Excellence Awards

Bright Pattern today announces its placement as a finalist for the 2019 Customer Contact Week (CCW) Omnichannel Provider of the Year award. The...


May 08, 2019, 05:01 ET Bright Pattern Selected by Ocular Technologies to Provide Innovative Customer Service Offering

Bright Pattern today announced its partnership with Ocular Technologies, the first 100% cloud-based customer engagement provider in South Africa....


Apr 30, 2019, 05:00 ET Bright Pattern Cloud Contact Center Software Selected by the Market-Leading BPO, The Connection

Bright Pattern "makes The Connection" by transitioning The Connection, market leading BPO from outdated on-premises-based technology to the cloud to...


Apr 16, 2019, 05:00 ET Bright Pattern Outranks Top Contact Center Vendors Based on Customer Satisfaction Ratings

Bright Pattern has been included in G2 Crowd's Spring 2019 Contact Center Infrastructure Software report. The inclusion comes after recognition in...


Apr 04, 2019, 05:00 ET Bright Pattern Contact Centre Selected by Global Cybersecurity Firm Sysnet

Sysnet is a global, industry leading, cyber security organisation that provides business focused solutions to solve organisational security...


Mar 19, 2019, 05:00 ET Bright Pattern Continues European Expansion, Sponsoring and Speaking at Call and Contact Centre Expo in London

Bright Pattern, a leading provider of omnichannel cloud contact centre software, today announces its sponsorship of the Call and Contact Centre Expo...


Mar 12, 2019, 05:00 ET Bright Pattern Contact Center Selected by VIPdesk Connect for Robust Feature Set and Omnichannel Capabilities

VIPdesk Connect is a leader in outsourced customer service and a pioneer in providing high-touch customer care services to premium retailers and...


Feb 26, 2019, 05:00 ET Bright Pattern Contact Center Selected by Money Ladder for Robust Feature Set and Scalability

Money Ladder is an innovative start-up that focuses on helping individuals get out of debt and plan for specific life goals, such as buying a house,...


Feb 12, 2019, 05:00 ET Bright Pattern Selected by IT-Communications to Drive Digital Transformation with Top AI Solution

IT-Communications Inc., a business process outsourcing (BPO) provider with a number of locations throughout Japan, has selected Bright Pattern...


Jan 29, 2019, 05:00 ET Global Enterprise Telecommunications Company Selects Bright Pattern for Latin America Contact Center Operations

Bright Pattern today announces that the go-to telecommunications provider in the Caribbean and Latin America has selected Bright Pattern Contact...


Jan 17, 2019, 05:00 ET Bright Pattern Announces AI-Driven Conversational IVR and BrightStart Apps

Bright Pattern, leading provider of easy-to-use enterprise omnichannel cloud contact center software for innovative companies, announced today at...


Jan 08, 2019, 05:00 ET Bright Pattern to Sponsor and Present on Chatbots at Customer Contact Week Nashville 2019

Bright Pattern, leading provider of omnichannel cloud contact center software, today announces its sponsorship of Customer Contact Week (CCW)...


Jan 07, 2019, 09:24 ET Bright Pattern é incluída no Relatório Winter 2019 sobre Infraestrutura de Centros de Contatos do G2 Crowd

A Bright Pattern foi incluída no mais recente relatório do G2 Crowd sobre Software de Infraestrutura de Centros de Contatos. O relatório se baseia em ...


Jan 07, 2019, 05:00 ET Bright Pattern Included in G2 Crowd's Winter 2019 Contact Center Infrastructure Report

Bright Pattern has been included in G2 Crowd's most recent Contact Center Infrastructure Software report. This report is based on real user...


Jan 07, 2019, 05:00 ET Bright Pattern Included in G2 Crowd's Winter 2019 Contact Center Infrastructure Report

Bright Pattern has been included in G2 Crowd's most recent Contact Center Infrastructure Software report. This report is based on real user...


Jan 07, 2019, 05:00 ET Bright Pattern figura en la edición de invierno de 2019 del Informe de Infraestructura para Centros de Contacto de G2 Crowd

Bright Pattern ha sido incluida en el más reciente Informe de Infraestructura para Centros de Contacto de G2 Crowd. El informe se basa en la...


Dec 20, 2018, 05:00 ET Bright Pattern Named in Top 10 Asia Pacific Telecom Technology Providers by CIO Advisor APAC

Bright Pattern contact center software placed as a leader in the 2018 Top 10 APAC Telecom Technology Providers by CIO Advisor. Bright Pattern was...


Dec 19, 2018, 05:00 ET Bright Pattern Announces Partnership with VION Consulting to Help Contact Centers Redefine Global Customer Communications

Bright Pattern, the leading provider of enterprise contact center software, today announces its partnership with VION Consulting, a global provider...