• Back to Global Sites
  • +972-77-2005042
  • Blog
  • Journalists
  • GDPR
  • Send a Release
PR Newswire: news distribution, targeting and monitoring
  • News
  • Products
  • Contact
  • PR Newswire: news distribution, targeting and monitoring
  • Send a Release
    • Telephone

    • +972-77-2005042 from 8 AM - 11 PM IL

    • Contact

      Contact

      +972-77-2005042
      from 8 AM - 11 PM IL

  • Request More Information
  • Journalists
  • GDPR
  • Request More Information
  • Journalists
  • GDPR
  • Request More Information
  • Journalists
  • GDPR
  • Request More Information
  • Journalists
  • GDPR

Creative Virtual and KMS Lighthouse Announce Joint Venture to Significantly Enhance Customer Service and Knowledge Management
  • USA - English
  • USA - English


News provided by

KMS lighthouse

09 Jul, 2019, 15:00 IDT

Share this article


TEL AVIV, Israel, July 9, 2019 /PRNewswire/ -- Creative Virtual, a world leader in customer and employee engagement, and KMS lighthouse, a leading provider of next-generation knowledge management, are integrating their solutions to help organisations improve customer service, call resolution and knowledge management.

Integrating Creative Virtual V-Person™ natural language chatbots and virtual agents, and KMS lighthouse intelligent knowledge management system will create the most powerful customer experience (CX) solution available today. The V-Person chatbot engages users in natural language conversation while sharing content from Lighthouse within the conversational interface. As a result, enterprises will now be able to provide agents and customers with correct information every time.

Chris Ezekiel, Creative Virtual Founder & CEO, described the integration as: "A powerful combination which drastically improves the customer service and knowledge management pain points of a company."

By integrating the V-Person chatbot with the Lighthouse platform, companies are able to offer 24/7 access to smart self-help online and provide an efficient, easy-to-use tool for agents and other team members while keeping the information consistent and accurate between all entities.

Sagi Eliyahu, CEO of KMS lighthouse, says: "Bringing the expertise and best practices knowhow from our experienced teams together with our innovative technology will undoubtably help organisations save time and money and increase customer satisfaction."

Learn more about this powerful combination of CX platforms by downloading the integration overview or requesting a live demo.

About KMS lighthouse:
KMS lighthouse is a leading provider of the next-generation knowledge management solution Lighthouse. Lighthouse enhances every engagement by empowering customers and agents with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. Lighthouse's powerful patented search functionality dramatically improves engagements across all service and sales channels, including easy integration to enhance existing and future self-service channels. 

About Creative Virtual:
Creative Virtual, winner of Frost & Sullivan's 2019 AI-Enhanced Customer Self-Service Leadership Award and the Queen's Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, BT, HSBC, Chase and InterContinental Hotels Group rely on our award-winning V-Person technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.

Contact:
Monica Kohn
Marketing Manager
KMS lighthouse
[email protected]

SOURCE KMS lighthouse

Related Links

https://www.kmslh.com

Modal title

Also from this source

KMS Lighthouse Announces Annual Knowledge Management Summit in...

Explore

More news releases in similar topics

  • Computer & Electronics
  • Electronic Commerce
  • Computer Software
  • Electronic Design Automation
  • Retail

    Contact PR Newswire

  • +972-77-2005042
    from 8 AM - 11 PM IL

    Global Sites

  • Asia
  • Brazil
  • Canada
  • Czech
  • Denmark
  • Finland
  • France
  • Germany

     

  • India
  • Israel
  • Italy
  • Mexico
  • Middle East
  • Netherlands
  • Norway
  • Poland

     

  • Portugal
  • Russia
  • Slovakia
  • Spain
  • Sweden
  • United Kingdom
  • United States

Global Sites
  • Asia
  • Brazil
  • Canada
  • Csezh
  • Denmark
  • Finland
  • France
  • Germany
  • India
  • Israel
  • Italie
  • Mexico
  • Middle East
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Russia
  • Slovakia
  • Spain
  • Sweden
  • United Kingdom
  • United States
+972-77-2005042
from 8 AM - 11 PM IL
  • Terms of Use
  • Privacy Policy
  • Information Security Policy
  • Site Map
  • Cookie Settings
Copyright © 2021 Cision US Inc.