TEL AVIV, Israel, March 10, 2020 /PRNewswire/ -- KMWorld has named KMS Lighthouse on its annually published list, "KMWorld 100 Knowledge Management Companies That Matter in 2020," showcasing companies that meet changing knowledge management requirements. This year's winners are noted in the March/April magazine issue of KMWorld and published on www.KMWorld.com.
"Knowledge management software and services providers are embracing a fresh wave of technological innovation to address heightened expectations — among both customers and employees — for the right information to be delivered to the right people at the right time, said Tom Hogan, Group Publisher at KMWorld.
"It's an honor to be recognized by KMWorld as a leader in the knowledge management industry. The KMS Lighthouse team is 100% committed to improving customer experience together with employee experience through the best knowledge management solution using all of the latest technologies, including AI, machine learning and natural language processing,.. It's fast and easy to deploy on the cloud or even on-prem if required. Companies save time and resolve issues quickly, creating a positive experience for both employees, agents and customers. KMS Lighthouse is leading the CX and EX revolution through knowledge as employee experience is no less important than customer experience," said Sagi Eliyahu, CEO of KMS Lighthouse.
KMS Lighthouse transforms a company's existing documentation into consumable knowledge with extensive knowledge management capabilities. Its answer engine, structured content templates, and comparison functions make knowledge accessible, 24/7.
Additionally, notable features include a fully scalable solution, open API capabilities with native connectors such as Salesforce, Zendesk, and LivePerson, intuitive UX interface to onboard without training, and feedback buttons and gamification to encourage tracking and sharing information. Learn more about this powerful knowledge management platform by requesting a live demo.
About KMS Lighthouse:
KMS Lighthouse is a leading provider of cutting-edge knowledge management solutions. Lighthouse enhances every business engagement by empowering customers, employees and agents with real-time access to accurate and consistent knowledge to improve customer and employee experience alike. Lighthouse's powerful patented search functionality dramatically improves engagements across all service and sales channels, including simple integrations to existing and future self-service channels. For more information, visit https://www.kmslh.com, or email [email protected].
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