1800USAHotels.com Announces 'Pleasant Stay Guarantee'

Apr 04, 2001, 01:00 ET from 1800USAHotels.com

    MAHWAH, N.J., April 4 /PRNewswire/ -- 1800USAHotels.com, a leader in
 global discount hotel reservations, today announced the introduction of their
 "Pleasant Stay Guarantee," an outstanding service promise that guarantees the
 service of seven select hotel chains, Hilton, Hyatt, Radisson, Ramada,
 Marriott, Inter-Continental and Wyndham.
     Through the "Pleasant Stay Guarantee," one of the first service guarantees
 of its kind in the travel industry, 1800USAHotels.com will compensate
 customers for inadequate hotel service.  The "Pleasant Stay Guarantee" offers
 financial compensation to consumers for a number of inconveniences, including
 unavailable and/or unprepared rooms at time of check-in, and the failure to
 honor room and bed type bookings.
     Stemming from 1800USAHotels.com's commitment to superior customer service,
 the "Pleasant Stay Guarantee" will compensate customers for the following:
 
     Available Room:
     If a client has a confirmed room reservation, and there are no rooms
 available at the hotel, he or she will receive $75, regardless of whether or
 not he or she is re-accommodated at another hotel.
 
     Clean and Prepared Room:
     If a customer's room is not clean and prepared upon check-in, including
 all equipment in proper working order, 1800USAHotels.com will compensate him
 or her $50.
 
     Bed and Room Type:
     If a client has confirmed a specific bed type (i.e. King, Queen) or room
 type (i.e. non-smoking, suite), and his or her choice is not available at
 check-in, 1800USAHotels.com will compensate him or her $25.
 
     The "Pleasant Stay Guarantee" builds upon the superior customer service
 that has always been a trademark of 1800USAHotels.com.  "Because we are
 dedicated to our customers and want to keep them coming back to us, we do
 everything we can to ensure that they are fully satisfied with our services
 and the services of the hotel chains we sell," noted Leslie Lafferty, COO of
 1800USAHotels.com.  "1800USAHotels.com regularly offers Loyalty Programs,
 consisting of value added offers and rewards.  Some of the Loyalty Programs
 we've offered have included gasoline rebates, free flowers, discounts from
 affiliated companies, like Omaha Steaks, plus our ongoing and very popular
 Free Frequent Flyer Mileage Program, to name a few.  Overall, we strive to
 maintain a mutually rewarding relationship with all parties."
     For more detailed information log on to http://www.1800USAHotels.com and
 click on their "Pleasant Stay Guarantee."
 
     About 1800USAHotels.com
     1800USAHotels is a leader in worldwide discount hotel and travel
 reservations.  With the Company's cutting-edge, interactive online booking
 engine, it offers incredible savings at over 15,000 worldwide hotels in
 1,500 cities and 140 countries.  With more than 350,000 members,
 1800USAHotels.com generates over $70 million in annual revenue, or
 approximately 1 million rooms per year.  1800USAHotels.com strives to fulfill
 the needs of both business and leisure travelers, providing discount hotels,
 discount rental cars and discount resorts.  Through its strategic partnership
 with VTS Travel Enterprises, Inc., the nation's tenth largest travel
 management company, 1800USAHotels.com is able to provide air, cruises,
 vacation packages, spas, bed & breakfasts and more.
 
 

SOURCE 1800USAHotels.com
    MAHWAH, N.J., April 4 /PRNewswire/ -- 1800USAHotels.com, a leader in
 global discount hotel reservations, today announced the introduction of their
 "Pleasant Stay Guarantee," an outstanding service promise that guarantees the
 service of seven select hotel chains, Hilton, Hyatt, Radisson, Ramada,
 Marriott, Inter-Continental and Wyndham.
     Through the "Pleasant Stay Guarantee," one of the first service guarantees
 of its kind in the travel industry, 1800USAHotels.com will compensate
 customers for inadequate hotel service.  The "Pleasant Stay Guarantee" offers
 financial compensation to consumers for a number of inconveniences, including
 unavailable and/or unprepared rooms at time of check-in, and the failure to
 honor room and bed type bookings.
     Stemming from 1800USAHotels.com's commitment to superior customer service,
 the "Pleasant Stay Guarantee" will compensate customers for the following:
 
     Available Room:
     If a client has a confirmed room reservation, and there are no rooms
 available at the hotel, he or she will receive $75, regardless of whether or
 not he or she is re-accommodated at another hotel.
 
     Clean and Prepared Room:
     If a customer's room is not clean and prepared upon check-in, including
 all equipment in proper working order, 1800USAHotels.com will compensate him
 or her $50.
 
     Bed and Room Type:
     If a client has confirmed a specific bed type (i.e. King, Queen) or room
 type (i.e. non-smoking, suite), and his or her choice is not available at
 check-in, 1800USAHotels.com will compensate him or her $25.
 
     The "Pleasant Stay Guarantee" builds upon the superior customer service
 that has always been a trademark of 1800USAHotels.com.  "Because we are
 dedicated to our customers and want to keep them coming back to us, we do
 everything we can to ensure that they are fully satisfied with our services
 and the services of the hotel chains we sell," noted Leslie Lafferty, COO of
 1800USAHotels.com.  "1800USAHotels.com regularly offers Loyalty Programs,
 consisting of value added offers and rewards.  Some of the Loyalty Programs
 we've offered have included gasoline rebates, free flowers, discounts from
 affiliated companies, like Omaha Steaks, plus our ongoing and very popular
 Free Frequent Flyer Mileage Program, to name a few.  Overall, we strive to
 maintain a mutually rewarding relationship with all parties."
     For more detailed information log on to http://www.1800USAHotels.com and
 click on their "Pleasant Stay Guarantee."
 
     About 1800USAHotels.com
     1800USAHotels is a leader in worldwide discount hotel and travel
 reservations.  With the Company's cutting-edge, interactive online booking
 engine, it offers incredible savings at over 15,000 worldwide hotels in
 1,500 cities and 140 countries.  With more than 350,000 members,
 1800USAHotels.com generates over $70 million in annual revenue, or
 approximately 1 million rooms per year.  1800USAHotels.com strives to fulfill
 the needs of both business and leisure travelers, providing discount hotels,
 discount rental cars and discount resorts.  Through its strategic partnership
 with VTS Travel Enterprises, Inc., the nation's tenth largest travel
 management company, 1800USAHotels.com is able to provide air, cruises,
 vacation packages, spas, bed & breakfasts and more.
 
 SOURCE  1800USAHotels.com