COLORADO SPRINGS, Colo., April 19, 2017 /PRNewswire/ -- HDI, the first membership association and certification body created for the technical support industry, today announced the 2017 HDI Technical Support Industry Awards finalists. Each year, HDI recognizes the individuals, teams and organizations that have tremendously enhanced the image of the industry by achieving and maintaining the highest standards of quality and customer satisfaction. The award winners will be announced and the 19 finalists will also be honored at the HDI Technical Support Industry Awards Ceremonies on May 10-11, 2017 in conjunction with HDI 2017 Conference and Expo.
"We want to congratulate all HDI award finalists for their commitment to excellence, efficiency and elevating the customer experience," said Leslie Cook, director of membership, HDI. "HDI's awards are renowned throughout the industry as one of the best ways to recognize and reward professional achievement, and we're excited to select, announce and honor the winners at our upcoming conference this May."
All five award categories have a specific panel of distinguished and expert judges, tasked with selecting the industry's best individuals, leaders and teams to be recognized. The judges select only a handful of finalists from hundreds of submissions to identify the best of the best. The 2017 HDI Technical Support Industry Awards categories and finalists include:
HDI Team Excellence Award*
HDI Manager of the Year*
Tim Audette, Medtronic
Diana Hernandez, Baylor Scott & White
Natalie Mallard, Emory Healthcare
HDI Analyst of the Year*
Western Region – HDI Orange County Local Chapter Kevin Siscoe, First American
Midwest Region – HDI Pittsburgh/Steel City Local Chapter James Van Poolen, University of Pittsburgh
Central Region – HDI Dallas/Fort Worth Local Chapter Paulla Goines, Corptax, Inc
Northeast Region – HDI New England Local Chapter Danielle Berado, Boston College
Southeast Region – HDI Atlanta Local Chapter Ben Cervantes, Northeast Georgia Health System (NGHS)
HDI Desktop Support Technician of the Year*
Western Region – HDI Arizona Local Chapter Tracy Burke, Edward Jones
Midwest Region – HDI North Coast Local Chapter Greg Litchney, Squire Patton Boggs
Central Region – HDI Dallas/Fort Worth Local Chapter Abbey Wilson, Texas Wesleyan University
Northeast Region – HDI Western and Central New York Local Chapter Raechelle Hollingsworth, Yahoo, Inc.
Southeast Region – HDI Music City Local Chapter Jeff Anderson, LifeWay Christian Resources
HDI Local Chapter Officer of the Year
Matt Kade, HDI Nebraska Local Chapter
Nicolas Lerouge, HDI Nebraska Local Chapter
Joshua Tooley, HDI Dallas/Fort Worth Local Chapter
In addition to announcing winners in the above award categories, HDI will also announce the 2017 HDI Hall of Fame recipients and the #1 ranked organization for the HDI CSAT Elite 50. The HDI Hall of Fame recognizes influential members of the community for their outstanding contributions to HDI and the HDI CSAT Elite 50 ranks support centers around the world based on customer satisfaction survey responses. Both the Hall of Fame recipients and the top ranked organization will be announced at HDI 2017 Conference & Expo.
Always a highlight of an already enlightening HDI 2017 conference experience, the HDI Award ceremonies anchor the general session festivities each spring. In addition to announcing and celebrating the award finalists and winners, the event features 100+ learning sessions, 50+ solution providers, and nonstop networking with 2,500 tech support professionals. To learn more, please visit: hdiconference.com.
*The 2017 HDI Technical Support Industry Awards are sponsored by Robert Half Technology. HDI is proud to work with Robert Half Technology, our premier award sponsor, to recognize our finalists and honor our winners of the 2017 HDI Technical Support Industry Awards.
About HDI Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. In other words, we help professionals in service management better serve customers. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners. Learn more at www.ThinkHDI.com. HDI is organized by UBM plc. UBM is the largest pure-play B2B Events organizer in the world. Our 3,750+ people, based in more than 20 countries, serve more than 50 different sectors. Our deep knowledge and passion for these sectors allow us to create valuable experiences which enable our customers to succeed. Please visit www.ubm.com for the latest news and information about UBM.
About Robert Half Technology Robert Half Technology is a leading provider of technology professionals, specializing in a full spectrum of technology services – from project, contract-to-hire and full-time IT staffing services to managed services and solution consulting. With more than 115 locations in North America, South America, Europe and the Asia-Pacific region, the company provides highly skilled talent for IT initiatives ranging from web development and multiplatform systems integration to network security and technical support. For more information, please visit roberthalf.com/technology. For career and management advice, read our award-winning blog at roberthalf.com/technology/blog.