The global field service management market is expected to grow from USD 2.56 Billion in 2018 to USD 5.08 Billion by 2023, at a Compound Annual Growth Rate (CAGR) of 14.7% during the forecast period.
The increasing adoption of mobile applications and wearable devices among fieldworkers and the efficient planning of project and better work allocation for field workersare expected to drive the market across all regions.
The field service market has been segmented by component (solution and service), deployment type, organization size, industry vertical, and region. The services segment is observing great opportunities and importance among end-users, due to an increase in support and training services. Among solutions, the mobile field service management segment is expected to grow at the highest CAGR during the forecast period, as it helps field service representatives increase their productivity through real-time collaboration among themselves and other office staff.
The cloud deployment type is expected to grow at a higher CAGR during the forecast period. The cloud deployment type is also projected to witness the highest demand, as the cloud-based field service management solutions offer flexibility, scalability, low cost, and real-time access to data, regardless of the location of employees.
Field service management solutions are deployed across various industry verticals, such as Banking, Financial Services, and Insurance (BFSI), telecom and IT, manufacturing, consumer goods and retail, construction and real estate, transportation and logistics, energy and utilities, healthcare and life sciences, and others (Government, and Media and Entertainment). The telecom and IT industry vertical is expected to witness the highest CAGR during the forecast period.
Due to the rapid development of telecom capacity and network, field service management solutions provide telecom enterprises with enhanced scheduling across regions.
Key Topics Covered:
2 Research Methodology
3 Executive Summary
4 Premium Insights 4.1 Attractive Market Opportunities in the Field Service Management Market 4.2 Market By Deployment Type 4.3 Market By Component 4.4 Market Top 3 Industry Verticals and Regions (2018) 4.5 Market By Organization Size
5 Market Overview and Industry Trends 5.1 Introduction 5.2 Market Dynamics 5.2.1 Drivers 18.104.22.168 Efficient Planning of Projects 22.214.171.124 Increasing Adoption of Mobile Apps and Wearable Devices Among Field Workers 126.96.36.199 Efficient Work Allocation for Field Workers 5.2.2 Restraints 188.8.131.52 Lack of Expertise in Feeding Real-Time Data Into the Field Service Management Software 5.2.3 Opportunities 184.108.40.206 Requirement for Better Flow of Information to Technicians 220.127.116.11 Need for Better Performance Analysis and Integration 5.2.4 Challenges 18.104.22.168 Security Concerns Related to Data Confidentiality 22.214.171.124 Slow Growth in Developing and Underdeveloped Economies 5.3 Market Use Cases 5.4 Field Service Management Market: Next-Generation Industry Trends 5.4.1 AI and Predictive Analytics 5.4.2 Field Service Automation and Integration 5.4.3 IoT and Wearable Technologies
6 Market By Component 6.1 Introduction 6.2 Solutions 6.2.1 Schedule, Dispatch, and Route Optimization 6.2.2 Customer Management 6.2.3 Work Order Management 6.2.4 Inventory Management 6.2.5 Service Contract Management 6.2.6 Tracking and Performance Management 6.2.7 Reporting and Analytics 6.2.8 Mobile Field Service Management 6.2.9 Billing, Invoicing, and Mobile Payments 6.3 Services 6.3.1 Implementation 6.3.2 Support and Training 6.3.3 Consulting
7 Field Service Management Market, By Deployment Type 7.1 Introduction 7.2 Cloud 7.3 On-Premises
8 Market By Organization Size 8.1 Introduction 8.2 Small and Medium-Sized Enterprises 8.3 Large Enterprises
9 Field Service Management Market, By Industry Vertical 9.1 Introduction 9.2 Banking, Financial Services, and Insurance 9.3 Telecom and IT 9.4 Manufacturing 9.5 Healthcare and Life Sciences 9.6 Consumer Goods and Retail 9.7 Transportation and Logistics 9.8 Construction and Real Estate 9.9 Energy and Utilities 9.10 Others
10 Field Service Management Market, By Region 10.1 Introduction 10.2 North America 10.3 Europe 10.4 Asia Pacific 10.5 Middle East and Africa 10.6 Latin America
11 Competitive Landscape 11.1 Overview 11.2 Competitive Scenario 11.2.1 New Product Launches/Upgradations 11.2.2 Mergers and Acquisitions 11.2.3 Partnerships and Collaborations
12 Company Profiles 12.1 Introduction 12.2 Accruent 12.3 Acumatica 12.4 Astea 12.5 Clicksoftware 12.6 Comarch 12.7 Connect My World 12.8 Coresystems 12.9 Fieldaware 12.10 Geoconcept 12.11 IBM 12.12 IFS 12.13 Infor 12.14 Jobber 12.15 Kickserv 12.16 Microsoft 12.17 Oracle 12.18 Overit 12.19 Praxedo 12.20 Salesforce 12.21 SAP 12.22 Servicemax 12.23 Servicenow 12.24 Servicepower 12.25 Servicetitan 12.26 Servicetrade