In October, Bright House Networks ranked highest in customer satisfaction in the South Region for delivery of Road Runner as a result of the 2008 Internet Service Provider (ISP) Residential Customer Satisfaction Study. The results showed highest overall performance in cost of service, customer service and billing.
In September, Bright House Networks was notified that it would be named for the third time in a row, the highest ranking U.S. telephone service providers in the South for Digital Phone. In 2006 and 2007, Bright House Networks ranked highest in the Southeast region among customers surveyed for Digital Phone. According to the study, customer satisfaction scores for Bright House Networks among other providers in the South Region were highest for seven of the eight factors. Some of those factors include: customer service, cost of service, billing, and offerings and promotions.
The Bright House Networks brand was first introduced in
"We believe our success in customer satisfaction can be directly
attributed to our long-standing commitment to customer service," said
J.D. Power and Associates, a global marketing firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior, is world renowned for highlighting quality in product and services. Established in 1968, J.D. Power and Associates is a global marketing information firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior. Today, the firm's services include industry-wide syndicated studies; proprietary (commissioned) tracking studies; media studies; forecasting; and training services, as well as business operations analyses, and consultancies on customer satisfaction trends.
About Bright House Networks
Bright House Networks is the nation's 6th largest MSO with 2.4 million
customers in several large markets including
SOURCE Bright House Networks