Alfa SmartParks Leverages CA Services to Keep the Fun Rolling at Theme Parks

CA Services Drives Down Costs by Automating Support for Eight Diverse

Properties with Unicenter ServicePlus Service Desk on Linux



May 06, 2002, 01:00 ET from Computer Associates International, Inc.

    ISLANDIA, N.Y., May 6 /PRNewswire-FirstCall/ -- Computer Associates
 International, Inc. (CA) today announced that Alfa SmartParks, Inc., chose CA
 Services to assist in designing, developing and deploying its integrated theme
 park operations management support system.  The advanced Alfa SmartParks
 system provides centralized support for eight company-owned properties as well
 as those properties managed for third-party clients, throughout the U.S.
     Unicenter ServicePlus Service Desk is the core solution that enables Alfa
 SmartParks to control staffing costs while improving reliability and
 efficiency.  CA Services, working hand-in-hand with Alfa SmartParks personnel,
 fully exploited the flexible framework of Unicenter ServicePlus Service Desk
 to improve responsiveness to technology-related issues at its geographically
 dispersed entertainment sites.
     From its corporate data center in Jacksonville, Florida, Alfa SmartParks
 provides a centralized support center for virtually all aspects of its theme
 parks.  The integrated system provides clients with real-time problem
 reporting and resolution options as necessitated by operational criteria.
 When a problem is not solved locally within a tight timeframe, it is
 automatically escalated to the corporate operations center where highly
 trained technicians can respond remotely or dispatch additional resources.
     "CA helped us develop an integrated support system that keeps costs down
 by efficiently harnessing our most precious resource - our highly trained
 staff," said Gene Youngblood, Alfa CTO/Senior Vice President of Technology,
 and architect of the technology protocol that enables "smart parks."  "Before
 implementing the central operations support center, parks relied on disparate
 support options, or calling a particular vendor or individual when an issue
 would arise.  But that masked problems or deficiencies until they became
 critical.  This did not allow us to respond effectively to park issues and to
 be proactive for the bigger picture."
     Alfa SmartParks finds that timely information has led to better and more
 effective management.  Support system data will also be used to assist in
 measuring and motivating high-performance employees, as well as pinpoint which
 team members need additional training or transfers.
     "Alfa SmartParks' philosophy is to prevent problems before they impact
 guests.  Going forward, many of our management relationships will be linked to
 attaining our operational service-level objectives," said Youngblood.  "We are
 establishing baselines using Unicenter ServicePlus Service Desk so that
 employee evaluations and bonuses can be directly aligned with attaining
 service goals."
     Alfa SmartParks chose CA Services for its service product expertise, Linux
 acumen and the hands-on experience of its implementation staff.  While aspects
 of the CA projects had been underway since 1998, the new Unicenter ServicePlus
 Service Desk implementation was a high-stakes bet for CA and Alfa SmartParks.
 With just months before operational season ramp up, Alfa SmartParks was on a
 tight project schedule.  There was no margin for error because if the project
 finished a day late, the entire implementation could be delayed for up to a
 year.
     "CA provided us with resumes, biographies, interviews and the right of
 refusal on every team member," said Youngblood.  "We demanded experience and
 CA Services delivered on a global scale, doing everything possible to mitigate
 our risk."
     Alfa SmartParks deployed Unicenter ServicePlus Service Desk on Linux
 servers, in order to achieve the cost effectiveness, reliability and security
 demanded at the remote theme parks.  Unicenter ServicePlus Service Desk is
 also available on Windows and UNIX platforms.  Midway through the project, CA
 dispatched additional personnel to give an objective progress assessment.  The
 evaluation ensured the project remained on track.
     "CA assigned a superb senior project manager and full time project
 architect who maintained continuity throughout the process," said Youngblood.
 "As can happen with any project of this complexity, a major unforeseen issue
 arose with the Linux distribution of the product.  At no additional charge, CA
 brought in a Unicenter/Linux SWAT team that worked through weekends twice to
 keep us on track.  That's the advantage of having high-tech horsepower on
 call."
     The project was completed on schedule and under budget.  When the solution
 was delivered, key Alfa SmartParks' personnel were already trained because
 they had taken Unicenter ServicePlus Service Desk product education before the
 project began and worked side by side with CA Services personnel throughout
 design, installation and customization.
     "From the outset, CA and Alfa SmartParks staff worked together as one
 unit," said Youngblood.  "As a result CA Services helped us achieve the
 Unicenter ServicePlus Service Desk implementation that is delivering on our
 vision of ensuring a consistently carefree customer experience at our theme
 parks."
     "The Alfa SmartParks Unicenter ServicePlus Service Desk implementation
 illustrates how combining client insight with the technical and managerial
 know-how of the CA Services teams can fully realize the potential of a
 superior business design," said Wai Wong, Senior Vice President, CA Services.
 "Teaming together on this project has enhanced the leadership position of both
 our organizations."
 
     About Alfa SmartParks
     Alfa SmartParks, Inc. is the tenth largest entertainment park operator in
 the world, designing, building, operating and providing management services
 for amusement, theme and water parks.  Alfa SmartParks is a leader in setting
 standards for guest satisfaction and profitability.  With eight operating
 facilities across the United States, and a future focused on entering several
 international markets, Alfa SmartParks, Inc. is truly a global player.  The
 technology protocol which Alfa SmartParks, Inc. employs is a growing
 multivendor standard developed by the iPark (TM) Technologies Group, Inc.
 
     About Computer Associates
     Computer Associates International, Inc. (NYSE:   CA) delivers The Software
 That Manages eBusiness.  CA's world-class solutions address all aspects of
 eBusiness management through industry-leading brands: Unicenter for
 infrastructure management, eTrust for security management, BrightStor for
 storage management, CleverPath for portal and business intelligence, AllFusion
 for application life cycle management, Advantage for data management and
 application development, and Jasmine for object-oriented database technology.
 Founded in 1976, CA serves organizations in more than 100 countries, including
 99 percent of the Fortune 500 companies.  For more information, visit
 http://ca.com.
 
     About CA Services
     CA Services, the post-sales support organization of CA, delivers
 technology solutions for customers in the areas of eBusiness process
 management, information management, and infrastructure management. Services
 include product support, consulting and education. For more information please
 visit http://ca.com/services.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X45362880
 
 

SOURCE Computer Associates International, Inc.
    ISLANDIA, N.Y., May 6 /PRNewswire-FirstCall/ -- Computer Associates
 International, Inc. (CA) today announced that Alfa SmartParks, Inc., chose CA
 Services to assist in designing, developing and deploying its integrated theme
 park operations management support system.  The advanced Alfa SmartParks
 system provides centralized support for eight company-owned properties as well
 as those properties managed for third-party clients, throughout the U.S.
     Unicenter ServicePlus Service Desk is the core solution that enables Alfa
 SmartParks to control staffing costs while improving reliability and
 efficiency.  CA Services, working hand-in-hand with Alfa SmartParks personnel,
 fully exploited the flexible framework of Unicenter ServicePlus Service Desk
 to improve responsiveness to technology-related issues at its geographically
 dispersed entertainment sites.
     From its corporate data center in Jacksonville, Florida, Alfa SmartParks
 provides a centralized support center for virtually all aspects of its theme
 parks.  The integrated system provides clients with real-time problem
 reporting and resolution options as necessitated by operational criteria.
 When a problem is not solved locally within a tight timeframe, it is
 automatically escalated to the corporate operations center where highly
 trained technicians can respond remotely or dispatch additional resources.
     "CA helped us develop an integrated support system that keeps costs down
 by efficiently harnessing our most precious resource - our highly trained
 staff," said Gene Youngblood, Alfa CTO/Senior Vice President of Technology,
 and architect of the technology protocol that enables "smart parks."  "Before
 implementing the central operations support center, parks relied on disparate
 support options, or calling a particular vendor or individual when an issue
 would arise.  But that masked problems or deficiencies until they became
 critical.  This did not allow us to respond effectively to park issues and to
 be proactive for the bigger picture."
     Alfa SmartParks finds that timely information has led to better and more
 effective management.  Support system data will also be used to assist in
 measuring and motivating high-performance employees, as well as pinpoint which
 team members need additional training or transfers.
     "Alfa SmartParks' philosophy is to prevent problems before they impact
 guests.  Going forward, many of our management relationships will be linked to
 attaining our operational service-level objectives," said Youngblood.  "We are
 establishing baselines using Unicenter ServicePlus Service Desk so that
 employee evaluations and bonuses can be directly aligned with attaining
 service goals."
     Alfa SmartParks chose CA Services for its service product expertise, Linux
 acumen and the hands-on experience of its implementation staff.  While aspects
 of the CA projects had been underway since 1998, the new Unicenter ServicePlus
 Service Desk implementation was a high-stakes bet for CA and Alfa SmartParks.
 With just months before operational season ramp up, Alfa SmartParks was on a
 tight project schedule.  There was no margin for error because if the project
 finished a day late, the entire implementation could be delayed for up to a
 year.
     "CA provided us with resumes, biographies, interviews and the right of
 refusal on every team member," said Youngblood.  "We demanded experience and
 CA Services delivered on a global scale, doing everything possible to mitigate
 our risk."
     Alfa SmartParks deployed Unicenter ServicePlus Service Desk on Linux
 servers, in order to achieve the cost effectiveness, reliability and security
 demanded at the remote theme parks.  Unicenter ServicePlus Service Desk is
 also available on Windows and UNIX platforms.  Midway through the project, CA
 dispatched additional personnel to give an objective progress assessment.  The
 evaluation ensured the project remained on track.
     "CA assigned a superb senior project manager and full time project
 architect who maintained continuity throughout the process," said Youngblood.
 "As can happen with any project of this complexity, a major unforeseen issue
 arose with the Linux distribution of the product.  At no additional charge, CA
 brought in a Unicenter/Linux SWAT team that worked through weekends twice to
 keep us on track.  That's the advantage of having high-tech horsepower on
 call."
     The project was completed on schedule and under budget.  When the solution
 was delivered, key Alfa SmartParks' personnel were already trained because
 they had taken Unicenter ServicePlus Service Desk product education before the
 project began and worked side by side with CA Services personnel throughout
 design, installation and customization.
     "From the outset, CA and Alfa SmartParks staff worked together as one
 unit," said Youngblood.  "As a result CA Services helped us achieve the
 Unicenter ServicePlus Service Desk implementation that is delivering on our
 vision of ensuring a consistently carefree customer experience at our theme
 parks."
     "The Alfa SmartParks Unicenter ServicePlus Service Desk implementation
 illustrates how combining client insight with the technical and managerial
 know-how of the CA Services teams can fully realize the potential of a
 superior business design," said Wai Wong, Senior Vice President, CA Services.
 "Teaming together on this project has enhanced the leadership position of both
 our organizations."
 
     About Alfa SmartParks
     Alfa SmartParks, Inc. is the tenth largest entertainment park operator in
 the world, designing, building, operating and providing management services
 for amusement, theme and water parks.  Alfa SmartParks is a leader in setting
 standards for guest satisfaction and profitability.  With eight operating
 facilities across the United States, and a future focused on entering several
 international markets, Alfa SmartParks, Inc. is truly a global player.  The
 technology protocol which Alfa SmartParks, Inc. employs is a growing
 multivendor standard developed by the iPark (TM) Technologies Group, Inc.
 
     About Computer Associates
     Computer Associates International, Inc. (NYSE:   CA) delivers The Software
 That Manages eBusiness.  CA's world-class solutions address all aspects of
 eBusiness management through industry-leading brands: Unicenter for
 infrastructure management, eTrust for security management, BrightStor for
 storage management, CleverPath for portal and business intelligence, AllFusion
 for application life cycle management, Advantage for data management and
 application development, and Jasmine for object-oriented database technology.
 Founded in 1976, CA serves organizations in more than 100 countries, including
 99 percent of the Fortune 500 companies.  For more information, visit
 http://ca.com.
 
     About CA Services
     CA Services, the post-sales support organization of CA, delivers
 technology solutions for customers in the areas of eBusiness process
 management, information management, and infrastructure management. Services
 include product support, consulting and education. For more information please
 visit http://ca.com/services.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X45362880
 
 SOURCE  Computer Associates International, Inc.