Allegiance Telecom and Qwest Communications Advance Local Phone Competition

Electronic Bonding Streamlines Ordering Process



Apr 25, 2001, 01:00 ET from Allegiance Telecom, Inc.

    DENVER, April 25 /PRNewswire/ -- Local telephone competition took another
 step forward as Allegiance Telecom, Inc. (Nasdaq: ALGX), a leading facilities-
 based integrated communications provider, and Qwest Communications
 International Inc. (NYSE:   Q), the broadband Internet communications company,
 announced the completion of electronic bonding between their operations
 support systems (OSS), reducing the time required to process customer orders
 for local telephone service requests.
     Electronic bonding enables computers at different phone companies to
 communicate with each other in real-time, providing for rapid sharing of
 customer information, service requests and other data.  This enables
 Allegiance to process orders quicker and at a lower cost to better serve their
 local customers.  More importantly, electronic bonding makes it easier for
 business customers in the Allegiance Telecom markets of Denver, Phoenix,
 Seattle and Minneapolis/St. Paul (and the soon-to-open Portland, Ore. market)
 to switch from one local service provider to another.
     "Electronic bonding between facilities-based local carriers has been
 widely recognized as  one of the requirements in facilitating the competitive
 local service marketplace envisioned by the Telecommunications Act of 1996,"
 said Royce Holland, chairman and chief executive officer of Allegiance
 Telecom.  "Today's announcement with Qwest is another major step toward
 reaching our goal of implementing electronic bonding with all incumbent local
 phone providers."
     "This is a great example of two companies getting together and using their
 energies and resources to better serve customers," said Gregory M. Casey,
 Qwest executive vice president of wholesale markets. "Once again, it proves
 that our markets are open to competitors."
     Allegiance Telecom developed its electronic interfaces to conform with
 Qwest's systems.  This accomplishment builds on Allegiance Telecom's
 previously successful electronic bonding of OSS with Verizon in New York and
 Massachusetts, SBC in Texas and Missouri, Pacific Bell in California,
 Ameritech in Illinois, Michigan and Ohio, and BellSouth in Georgia and
 Florida.  Allegiance uses MetaSolv Software's 'TBS' application to process the
 LSR and DSET Corporation's 'ezLocal' software as the bonding application to
 Qwest.
     By using electronic bonding interfaces, Allegiance is able to receive from
 Qwest a "firm order confirmation" -- an acknowledgement that an order has been
 received and processed -- much more rapidly than a manual process.  This
 confirmation is typically sent within four hours, and on many occasions, it is
 sent almost instantaneously.  In addition, Allegiance has also developed
 proprietary software to automatically process the confirmed information into
 their network inventory and to their field services personnel.
     Through its many automation efforts to streamline ordering, Allegiance
 processes more accurate orders -- immediately -- than if the order was taken
 manually.  Customer order data is entered into the system only once; there's
 no need to keystroke order information several different times for several
 different company systems, greatly minimizing the possibility of typographical
 errors that can delay service.
     Allegiance Telecom has bonded electronically with Qwest for both local
 service requests (LSRs) for unbundled loops and access service requests (ASRs)
 for special access requests such as high capacity T-1 lines.  Allegiance is
 LSR bonded in six regional Bell operating company regions, encompassing 24 of
 Allegiance's current 29 markets, and is ASR bonded in 100 percent of its
 current markets.
     Electronic bonding allows Allegiance to significantly increase the volume
 of customers that can be switched to Allegiance service each month and help
 eliminate opportunities for service interruptions during the switching of a
 customer's service from one local provider to another.
     Allegiance Telecom ( www.allegiancetele.com ) is a facilities-based
 integrated communications provider headquartered in Dallas, Texas.  Allegiance
 offers businesses a complete package of telecommunications services, including
 local, long distance, international calling, high-speed data transmission and
 Internet services.  Allegiance is targeting 36 major metropolitan areas in the
 U.S. with its "one-stop shopping" approach. Allegiance's common stock is
 traded on the Nasdaq National Market under the symbol ALGX.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X07996365
 
 

SOURCE Allegiance Telecom, Inc.
    DENVER, April 25 /PRNewswire/ -- Local telephone competition took another
 step forward as Allegiance Telecom, Inc. (Nasdaq: ALGX), a leading facilities-
 based integrated communications provider, and Qwest Communications
 International Inc. (NYSE:   Q), the broadband Internet communications company,
 announced the completion of electronic bonding between their operations
 support systems (OSS), reducing the time required to process customer orders
 for local telephone service requests.
     Electronic bonding enables computers at different phone companies to
 communicate with each other in real-time, providing for rapid sharing of
 customer information, service requests and other data.  This enables
 Allegiance to process orders quicker and at a lower cost to better serve their
 local customers.  More importantly, electronic bonding makes it easier for
 business customers in the Allegiance Telecom markets of Denver, Phoenix,
 Seattle and Minneapolis/St. Paul (and the soon-to-open Portland, Ore. market)
 to switch from one local service provider to another.
     "Electronic bonding between facilities-based local carriers has been
 widely recognized as  one of the requirements in facilitating the competitive
 local service marketplace envisioned by the Telecommunications Act of 1996,"
 said Royce Holland, chairman and chief executive officer of Allegiance
 Telecom.  "Today's announcement with Qwest is another major step toward
 reaching our goal of implementing electronic bonding with all incumbent local
 phone providers."
     "This is a great example of two companies getting together and using their
 energies and resources to better serve customers," said Gregory M. Casey,
 Qwest executive vice president of wholesale markets. "Once again, it proves
 that our markets are open to competitors."
     Allegiance Telecom developed its electronic interfaces to conform with
 Qwest's systems.  This accomplishment builds on Allegiance Telecom's
 previously successful electronic bonding of OSS with Verizon in New York and
 Massachusetts, SBC in Texas and Missouri, Pacific Bell in California,
 Ameritech in Illinois, Michigan and Ohio, and BellSouth in Georgia and
 Florida.  Allegiance uses MetaSolv Software's 'TBS' application to process the
 LSR and DSET Corporation's 'ezLocal' software as the bonding application to
 Qwest.
     By using electronic bonding interfaces, Allegiance is able to receive from
 Qwest a "firm order confirmation" -- an acknowledgement that an order has been
 received and processed -- much more rapidly than a manual process.  This
 confirmation is typically sent within four hours, and on many occasions, it is
 sent almost instantaneously.  In addition, Allegiance has also developed
 proprietary software to automatically process the confirmed information into
 their network inventory and to their field services personnel.
     Through its many automation efforts to streamline ordering, Allegiance
 processes more accurate orders -- immediately -- than if the order was taken
 manually.  Customer order data is entered into the system only once; there's
 no need to keystroke order information several different times for several
 different company systems, greatly minimizing the possibility of typographical
 errors that can delay service.
     Allegiance Telecom has bonded electronically with Qwest for both local
 service requests (LSRs) for unbundled loops and access service requests (ASRs)
 for special access requests such as high capacity T-1 lines.  Allegiance is
 LSR bonded in six regional Bell operating company regions, encompassing 24 of
 Allegiance's current 29 markets, and is ASR bonded in 100 percent of its
 current markets.
     Electronic bonding allows Allegiance to significantly increase the volume
 of customers that can be switched to Allegiance service each month and help
 eliminate opportunities for service interruptions during the switching of a
 customer's service from one local provider to another.
     Allegiance Telecom ( www.allegiancetele.com ) is a facilities-based
 integrated communications provider headquartered in Dallas, Texas.  Allegiance
 offers businesses a complete package of telecommunications services, including
 local, long distance, international calling, high-speed data transmission and
 Internet services.  Allegiance is targeting 36 major metropolitan areas in the
 U.S. with its "one-stop shopping" approach. Allegiance's common stock is
 traded on the Nasdaq National Market under the symbol ALGX.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X07996365
 
 SOURCE  Allegiance Telecom, Inc.