AOCA Uncovers Misleading Warranty Notice Scheme in Canada

Dec 04, 2007, 00:00 ET from Automotive Oil Change Association

    DALLAS, Dec. 4 /PRNewswire/ -- The Automotive Oil Change Association
 (AOCA), which represents the fast lube industry in North America, recently
 investigated the following notice found printed under the hood of several
 Chrysler vehicles in Ontario, Canada:
 
     DAIMLER CHRYSLER CANADA RESERVES THE RIGHT TO DENY WARRANTY COVERAGE IF
 NOT ALL OF THE RECOMMENDED SCHEDULED MAINTENANCE IS COMPLETED AND PERFORMED
 USING ONLY GENUINE MOPAR PARTS AND LUBRICANTS.
 
     When AOCA questioned Chrysler Canada Inc. (formerly Daimler Chrysler
 Canada) about the notice, Chrysler Canada Inc. responded that the company
 "is not familiar with and has no knowledge relating to the notice ... and
 the contents are not attributable to Chrysler Canada Inc. in any way."
 Apparently, these stickers may have been produced and attached to vehicles
 by a local dealer. To our knowledge, this kind of activity is inconsistent
 with Canadian law, as it would be in the U.S.
 
     Vehicle owners whose cars are under warranty will not violate their
 warranty by having their oil changes performed by someone other than the
 dealers, such as fast lubes.
 
     Canadian fast lube operators who encounter this misleading notice
 language are encouraged to provide their customers with a copy of the
 written response from Chrysler Canada Inc., which has already been
 forwarded to all AOCA members in Canada. Non-member operators may contact
 AOCA headquarters for additional information.
 
     The Automotive Oil Change Association was established in 1987 to
 enhance the success of members in the convenient automotive maintenance
 industry.
 
 
For more information, contact: Steve Christie Executive Director 800-331-0329

SOURCE Automotive Oil Change Association
    DALLAS, Dec. 4 /PRNewswire/ -- The Automotive Oil Change Association
 (AOCA), which represents the fast lube industry in North America, recently
 investigated the following notice found printed under the hood of several
 Chrysler vehicles in Ontario, Canada:
 
     DAIMLER CHRYSLER CANADA RESERVES THE RIGHT TO DENY WARRANTY COVERAGE IF
 NOT ALL OF THE RECOMMENDED SCHEDULED MAINTENANCE IS COMPLETED AND PERFORMED
 USING ONLY GENUINE MOPAR PARTS AND LUBRICANTS.
 
     When AOCA questioned Chrysler Canada Inc. (formerly Daimler Chrysler
 Canada) about the notice, Chrysler Canada Inc. responded that the company
 "is not familiar with and has no knowledge relating to the notice ... and
 the contents are not attributable to Chrysler Canada Inc. in any way."
 Apparently, these stickers may have been produced and attached to vehicles
 by a local dealer. To our knowledge, this kind of activity is inconsistent
 with Canadian law, as it would be in the U.S.
 
     Vehicle owners whose cars are under warranty will not violate their
 warranty by having their oil changes performed by someone other than the
 dealers, such as fast lubes.
 
     Canadian fast lube operators who encounter this misleading notice
 language are encouraged to provide their customers with a copy of the
 written response from Chrysler Canada Inc., which has already been
 forwarded to all AOCA members in Canada. Non-member operators may contact
 AOCA headquarters for additional information.
 
     The Automotive Oil Change Association was established in 1987 to
 enhance the success of members in the convenient automotive maintenance
 industry.
 
 
For more information, contact: Steve Christie Executive Director 800-331-0329 SOURCE Automotive Oil Change Association