Avaya Leads Global IP Telephony Market For Fourth Consecutive Quarter

* New Synergy Research Report Shows Avaya is #1 in Worldwide Enterprise

IP Telephony Revenue and IP Line Shipments in Q3 of 2004

* More Businesses Around Globe - Including Honda and Prosa - Choose

Avaya For Evolution to IP



Dec 06, 2004, 00:00 ET from Avaya Inc.

    BASKING RIDGE, N.J., Dec. 6 /PRNewswire-FirstCall/ -- Avaya Inc.,
 (NYSE:   AV) a leading global provider of business communications software,
 systems and services, today announced it has extended its global market
 leadership in enterprise Internet Protocol (IP) telephony for a fourth
 consecutive quarter.  The new market information, reported by industry analyst
 firm Synergy Research Group, places Avaya # 1 in worldwide enterprise IP
 telephony revenue and IP telephony lines shipped in the third quarter of 2004,
 the most recent quarter measured.
     Synergy's latest report shows Avaya with 25 percent market share in
 worldwide enterprise IP telephony revenue for the third quarter of 2004.  It
 also shows Avaya with 25 percent of worldwide enterprise IP Telephony lines
 shipped, a figure that is 6 percentage points above the company's nearest
 competitor.  Both revenue and lines shipped serve as key metrics for measuring
 leadership in the global IP telephony industry.
     "By offering organizations a cost-effective migration to IP telephony,
 Avaya has been successful in enabling its customers to obtain greater
 productivity and efficiency in an increasingly global and competitive
 marketplace," said Jeremy Duke, president and CEO, Synergy Research Group.
 "Avaya's success in enabling IP communications for customers of all industries
 and sizes continues to drive Avaya's market leadership, as measured in our
 latest market share research for third quarter 2004."
     According to the Synergy report, Avaya's growth in worldwide enterprise IP
 telephony continued to accelerate and outpace the industry in the third
 quarter of 2004.  Avaya grew its total IP telephony lines shipped by
 112 percent in the third quarter of 2004 compared to the same quarter of last
 year.  The overall IP telephony market grew by 76 percent for the same period.
 
     New Avaya Customers Enhance Mobility, Customer Service Through IP
     IP telephony is a software-based technology that uses Voice over the
 Internet Protocol (VoIP) to transmit voice as data over a computer network.
 More enterprises around the world are rapidly adopting this technology from
 Avaya, which helps organizations easily and cost-effectively integrate
 advanced communications applications across a range of business processes.
 Two new customers that have chosen Avaya IP telephony solutions include the UK
 division of Honda, a leading manufacturer of automobiles and the largest
 manufacturer of motorcycles in the world, and Prosa, a Mexico-based company
 specializing in processing electronic transactions for point-of-sale terminals
 and ATMs.
     Honda UK is installing new IP telephony solutions from Avaya to support
 greater employee mobility and improve customer service for its dealerships.
 The Avaya solution is part of a new communications blueprint that Honda has
 designed for future dealerships, and will be rolled out to more than 200 UK
 dealerships over time.  Honda UK's car dealerships will use Avaya IP Office --
 designed to deliver IP solutions to small businesses -- enabling dealership
 employees to listen and reply to e-mails from any location using natural,
 spoken language and 'text-to-speech' capabilities.  Honda UK's sales
 executives will use Avaya's secure IP wireless handsets, enabling executives
 to handle confidential customer calls, access e-mail or voicemail or manage
 audio conferences while roaming throughout the office, showroom or automobile
 lot.
     Another company that has evolved to IP telephony with Avaya is Prosa, a
 company that specializes in processing electronic transactions for
 point-of-sale terminals and ATMs.  The company has implemented solutions based
 on Avaya's IP-based suite of MultiVantage(TM) Communications Applications to
 help Prosa offer non-stop credit and debit card transactions from anywhere in
 the country.  Prosa needed to support a large number of simultaneous
 transactions -- more than 2 million per day -- from several points of sale.
 Avaya's IP solutions were able to meet these needs, while significantly
 reducing the risks of service interruptions.  With more than one thousand end
 points, Avaya's solution for Prosa is one of the largest IP telephony
 installations in Mexico.
     Other organizations around the world that have recently chosen Avaya IP
 telephony solutions include U.S.-based VyStar Credit Union, a financial
 institution serving more than 300,000 members worldwide, Alestra AT&T, a
 leading provider of national and international long distance services in
 Mexico, Ernst & Young UK, one of the largest professional services firms in
 the world, and the NBC Olympics in Greece.
     "As the adoption of IP telephony accelerates, more organizations are
 realizing the competitive advantages of integrating advanced communications
 applications into their business processes," said Don Peterson, chairman and
 CEO, of Avaya.  "Avaya will continue to use its global leadership in IP
 telephony to help businesses easily and cost-effectively evolve their
 organizations with enhanced mobility, improved customer service and other
 competitive advantages.  Synergy's new research confirms that when it comes to
 IP, more companies around the world are choosing Avaya."
     Avaya offers one of the industry's most comprehensive portfolios of
 solutions for IP telephony -- Avaya MultiVantage(TM) Communications
 Applications -- with a flexible architecture that enables enterprises to
 design a communications roadmap that supports their business needs.  Supported
 by Avaya Global Services and a network of authorized Avaya BusinessPartners,
 the portfolio brings together Avaya's applications in telephony, contact
 centers, messaging and unified communication, and features Avaya Communication
 Manager, the company's flagship IP telephony software.  With the suite,
 businesses have access to a single portfolio of standards-based applications
 that extends Avaya's IP telephony software across enterprise operations and
 functions.
 
     About Avaya
     Avaya Inc. designs, builds and manages communications networks for more
 than 1 million businesses worldwide, including over 90 percent of the FORTUNE
 500(R).  Focused on businesses large to small, Avaya is a world leader in
 secure and reliable Internet Protocol (IP) telephony systems and
 communications software applications and services.
     Driving the convergence of voice and data communications with business
 applications -- and distinguished by comprehensive worldwide services -- Avaya
 helps customers leverage existing and new networks to achieve superior
 business results.  For more information visit the Avaya website:
 http://www.avaya.com.
 
 

SOURCE Avaya Inc.
    BASKING RIDGE, N.J., Dec. 6 /PRNewswire-FirstCall/ -- Avaya Inc.,
 (NYSE:   AV) a leading global provider of business communications software,
 systems and services, today announced it has extended its global market
 leadership in enterprise Internet Protocol (IP) telephony for a fourth
 consecutive quarter.  The new market information, reported by industry analyst
 firm Synergy Research Group, places Avaya # 1 in worldwide enterprise IP
 telephony revenue and IP telephony lines shipped in the third quarter of 2004,
 the most recent quarter measured.
     Synergy's latest report shows Avaya with 25 percent market share in
 worldwide enterprise IP telephony revenue for the third quarter of 2004.  It
 also shows Avaya with 25 percent of worldwide enterprise IP Telephony lines
 shipped, a figure that is 6 percentage points above the company's nearest
 competitor.  Both revenue and lines shipped serve as key metrics for measuring
 leadership in the global IP telephony industry.
     "By offering organizations a cost-effective migration to IP telephony,
 Avaya has been successful in enabling its customers to obtain greater
 productivity and efficiency in an increasingly global and competitive
 marketplace," said Jeremy Duke, president and CEO, Synergy Research Group.
 "Avaya's success in enabling IP communications for customers of all industries
 and sizes continues to drive Avaya's market leadership, as measured in our
 latest market share research for third quarter 2004."
     According to the Synergy report, Avaya's growth in worldwide enterprise IP
 telephony continued to accelerate and outpace the industry in the third
 quarter of 2004.  Avaya grew its total IP telephony lines shipped by
 112 percent in the third quarter of 2004 compared to the same quarter of last
 year.  The overall IP telephony market grew by 76 percent for the same period.
 
     New Avaya Customers Enhance Mobility, Customer Service Through IP
     IP telephony is a software-based technology that uses Voice over the
 Internet Protocol (VoIP) to transmit voice as data over a computer network.
 More enterprises around the world are rapidly adopting this technology from
 Avaya, which helps organizations easily and cost-effectively integrate
 advanced communications applications across a range of business processes.
 Two new customers that have chosen Avaya IP telephony solutions include the UK
 division of Honda, a leading manufacturer of automobiles and the largest
 manufacturer of motorcycles in the world, and Prosa, a Mexico-based company
 specializing in processing electronic transactions for point-of-sale terminals
 and ATMs.
     Honda UK is installing new IP telephony solutions from Avaya to support
 greater employee mobility and improve customer service for its dealerships.
 The Avaya solution is part of a new communications blueprint that Honda has
 designed for future dealerships, and will be rolled out to more than 200 UK
 dealerships over time.  Honda UK's car dealerships will use Avaya IP Office --
 designed to deliver IP solutions to small businesses -- enabling dealership
 employees to listen and reply to e-mails from any location using natural,
 spoken language and 'text-to-speech' capabilities.  Honda UK's sales
 executives will use Avaya's secure IP wireless handsets, enabling executives
 to handle confidential customer calls, access e-mail or voicemail or manage
 audio conferences while roaming throughout the office, showroom or automobile
 lot.
     Another company that has evolved to IP telephony with Avaya is Prosa, a
 company that specializes in processing electronic transactions for
 point-of-sale terminals and ATMs.  The company has implemented solutions based
 on Avaya's IP-based suite of MultiVantage(TM) Communications Applications to
 help Prosa offer non-stop credit and debit card transactions from anywhere in
 the country.  Prosa needed to support a large number of simultaneous
 transactions -- more than 2 million per day -- from several points of sale.
 Avaya's IP solutions were able to meet these needs, while significantly
 reducing the risks of service interruptions.  With more than one thousand end
 points, Avaya's solution for Prosa is one of the largest IP telephony
 installations in Mexico.
     Other organizations around the world that have recently chosen Avaya IP
 telephony solutions include U.S.-based VyStar Credit Union, a financial
 institution serving more than 300,000 members worldwide, Alestra AT&T, a
 leading provider of national and international long distance services in
 Mexico, Ernst & Young UK, one of the largest professional services firms in
 the world, and the NBC Olympics in Greece.
     "As the adoption of IP telephony accelerates, more organizations are
 realizing the competitive advantages of integrating advanced communications
 applications into their business processes," said Don Peterson, chairman and
 CEO, of Avaya.  "Avaya will continue to use its global leadership in IP
 telephony to help businesses easily and cost-effectively evolve their
 organizations with enhanced mobility, improved customer service and other
 competitive advantages.  Synergy's new research confirms that when it comes to
 IP, more companies around the world are choosing Avaya."
     Avaya offers one of the industry's most comprehensive portfolios of
 solutions for IP telephony -- Avaya MultiVantage(TM) Communications
 Applications -- with a flexible architecture that enables enterprises to
 design a communications roadmap that supports their business needs.  Supported
 by Avaya Global Services and a network of authorized Avaya BusinessPartners,
 the portfolio brings together Avaya's applications in telephony, contact
 centers, messaging and unified communication, and features Avaya Communication
 Manager, the company's flagship IP telephony software.  With the suite,
 businesses have access to a single portfolio of standards-based applications
 that extends Avaya's IP telephony software across enterprise operations and
 functions.
 
     About Avaya
     Avaya Inc. designs, builds and manages communications networks for more
 than 1 million businesses worldwide, including over 90 percent of the FORTUNE
 500(R).  Focused on businesses large to small, Avaya is a world leader in
 secure and reliable Internet Protocol (IP) telephony systems and
 communications software applications and services.
     Driving the convergence of voice and data communications with business
 applications -- and distinguished by comprehensive worldwide services -- Avaya
 helps customers leverage existing and new networks to achieve superior
 business results.  For more information visit the Avaya website:
 http://www.avaya.com.
 
 SOURCE  Avaya Inc.