Barclays to Open New Customer Contact Center in Newark, Delaware

Feb 25, 2009, 17:26 ET from Barclaycard US

New Facility Will Accommodate Rapid Growth, Represents New Jobs for Area

WILMINGTON, Del., Feb. 25 /PRNewswire/ -- Barclaycard US, the credit card business of Barclays PLC in the United States, today announced plans to open a new customer contact center in Newark, Del. to support its growing payment card operations. The opening of the new facility, which will be operational in early April 2009, will initially create 300 new jobs and up to 500 new positions over the next five years.

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Employees of the state-of-the-art customer contact center, located at 700 Frontage Road in the Iron Hill Corporate Center in Newark, Del., will work in a variety of operational roles including customer care, collections, technology, fraud management and human resources. Barclaycard maintains customer contact centers in Wilmington, Del. and Wilton, Maine that will remain fully operational. Some Barclaycard colleagues who currently operate out of the Wilmington, Del. location will work in the new Newark location.

"We're thrilled to become a part of the corporate community in Newark, Delaware," said Lloyd M. Wirshba, Chief Executive Officer, Barclaycard US. "Barclaycard in the U.S. has more than doubled its portfolio since early 2007 and we are now one of the 10 largest bankcard issuers in the nation. The new center will help us to better serve our cardholders and our card partners."

"We are not going to solve the historic challenges facing us unless we create jobs," said Gov. Jack Markell. "It is absolutely critical we get Delawareans back to work. Barclaycard looked at many options nationally but opted to stay close to home. That is a testament to Delaware's talented workforce. Today's announcement is a welcomed bit of good news in this tough economy. My administration remains focused on creating an economic climate where Barclaycard and other companies across a range of industries can thrive."

"It is gratifying to once again see an existing Delaware company reaffirm its loyalty to the state by choosing to expand here," said Alan Levin, Director of the Delaware Economic Development Office. "The addition of 300 jobs further fortifies Delaware's financial services industry and brings the company's total impact on our economy to an expected $67.5 million."

"This is great news for Delaware," said Senator Tom Carper. "Job retention and job growth -- especially during these tough economic times -- is welcome news. Barclaycard has been a good corporate citizen and this news of jobs coming to Delaware is a positive message for the community and the state."

"It is inspiring to hear that Barclaycard has announced the addition of hundreds of new jobs available to Delawareans at a new Newark location," said Congressman Mike Castle. "These jobs will not only directly benefit the families of individuals newly employed at Barclaycard but the announcement provides some terrific and positive economic news for the greater financial industry."

Barclaycard is currently looking to fill various customer service positions at the Newark facility. For more information on available positions and employment opportunities, please visit The company will host a job fair at the Newark center, open to the public, March 26 from 10 am to 3 pm. Details about the job fair will be released at a later date.

"In Newark, Barclaycard will have access to a skilled work force with experience in the financial services industry," said Joe Purzycki, Chief Operating Officer, Barclaycard US. "Newark is an ideal fit for Barclaycard because of its proximity to the headquarters of our business in Wilmington and to high quality educational institutions that provide a great source of employment candidates and education programs."

Barclaycard cares about sustaining the environment and being a good citizen in the community in which it operates. The company's Dryrock building in Wilmington is covered with a green roof of low, spreading indigenous plant life which helps to make the building more energy efficient. Barclaycard US colleagues contributed more than 28,000 hours of community service in 2008 to support institutions such as the East Side Charter School, the West End Neighborhood House and the Food Bank of Delaware.

In November, Barclaycard announced that it is expanding its increasingly global operations by opening a new administrative office in Long Island City, New York. Some 200 employees in this location will primarily focus on credit risk with additional corporate finance and market analytics functions and will support Barclaycard's operations globally including its U.S. card business headquartered in Wilmington.

About Barclaycard US

Headquartered in Wilmington, Del., Barclaycard US creates customized co-branded credit card programs for some of the country's most successful travel, entertainment, retail and financial institutions, including US Airways, Best Western, Carnival Cruise Lines, Princess Cruises, Travelocity, L.L.Bean, Barnes & Noble and BJ's Wholesale Club. The company employs 1,400 associates and was named a Top Employer in Delaware in 2008. For more information please visit

Globally, Barclaycard provides credit cards in the U.K., Germany, Spain, Italy and Portugal. In the Nordic region, Barclaycard operates through Entercard, a joint venture with Swedbank.

Barclaycard is a division of Barclays PLC, a major global financial services provider engaged in retail and commercial banking, credit cards, investment banking, wealth management and investment management services. With over 300 years of history and expertise in banking, Barclays operates in over 50 countries, employs 135,000 people and services accounts for over 27 million customers and clients worldwide. For further information about Barclays, please visit

SOURCE Barclaycard US