Blue Pumpkin Software Announces Japanese Version of Its Workforce Optimization Solution

Localized Release Allows Japanese Market to Focus on the People Behind

Customer Interactions



Apr 25, 2001, 01:00 ET from Blue Pumpkin Software, Inc.

    TOKYO, eCRM Solutions, April 25 /PRNewswire/ -- Blue Pumpkin Software,
 Inc., a leading provider of workforce management solutions for customer
 contact centers, today announced the availability of the Japanese version of
 PrimeTime Enterprise 2.1, an enterprise software solution that provides
 companies with the edge they need for improving the customer experience and
 thereby capturing recurring revenues.  Blue Pumpkin workforce management
 solutions go a step beyond customer relationship management (CRM) and
 e-business software to ensure that once a customer is obtained, they are
 retained by optimizing the people behind customer interactions.
     "Blue Pumpkin solutions have successfully enabled contact centers
 worldwide to improve customer satisfaction while improving organizational
 efficiency and increasing revenues," said Tim Harris, vice president of
 international sales for Blue Pumpkin Software.  "We are focused on bringing
 our proven, award-winning solutions to the Japanese market.  In the past year,
 Blue Pumpkin has demonstrated its commitment to this fast-growing market by
 opening offices in Japan, enhancing local support, and localizing its
 solutions in Japanese."
     Blue Pumpkin provides workforce optimization software that allows
 businesses to plan, execute and evaluate resource strategies to meet their
 business goals.  Along with local language support, Blue Pumpkin delivers
 advanced scheduling functionality to meet the Japanese market's distinct
 employee schedule management needs, including features to support key labor
 rules and functionality to ensure fairness in assigning shifts.
 
     Pricing and Availability
     PrimeTime Enterprise 2.1 is available immediately through Blue Pumpkin
 Software.
 
     About Blue Pumpkin
     SoftwareBlue Pumpkin Software is at the forefront of a new wave of
 enterprise software applications and services for businesses that want to
 achieve higher levels of employee and customer satisfaction for increased
 revenue.  Blue Pumpkin's multi-channel workforce management software helps
 businesses plan, execute and evaluate strategies that focus on the quality of
 personal interactions by helping them make the most of their most critical
 resource:  their people.  Blue Pumpkin has more than 600 customers in a wide
 range of industries. Customers include ADP, Apple Computer, Airborne Express,
 AOL/CompuServe Europe, AT&T, Kaiser Permanente, KitchenAid, TimeWarner Cable
 and Verizon.
     Blue Pumpkin Software is headquartered in Silicon Valley, with Japanese
 headquarters in Toyko, and offices and distributors throughout the world.  For
 more information about Blue Pumpkin and its products, please visit
 www.bluepumpkin.com or call the Japanese headquarters at 81-3-5512-7778.
 Contact information from Japanese distributors is as follows:
 
      OMRON Software Co., Ltd.
      044-246-6000
      primetime@omronsoft.co.jp
 
      NTT Software Corporation Nagoya Branch
      052-452-7510
      primetime@cs.ntts.co.jp
 
     NOTE:  Blue Pumpkin, Blue Pumpkin Software and the Blue Pumpkin logo are
 trademarks of Blue Pumpkin Software, Inc.  All other trademarks are the
 property of their respective owners.
 
                      MAKE YOUR OPINION COUNT - Click Here
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SOURCE Blue Pumpkin Software, Inc.
    TOKYO, eCRM Solutions, April 25 /PRNewswire/ -- Blue Pumpkin Software,
 Inc., a leading provider of workforce management solutions for customer
 contact centers, today announced the availability of the Japanese version of
 PrimeTime Enterprise 2.1, an enterprise software solution that provides
 companies with the edge they need for improving the customer experience and
 thereby capturing recurring revenues.  Blue Pumpkin workforce management
 solutions go a step beyond customer relationship management (CRM) and
 e-business software to ensure that once a customer is obtained, they are
 retained by optimizing the people behind customer interactions.
     "Blue Pumpkin solutions have successfully enabled contact centers
 worldwide to improve customer satisfaction while improving organizational
 efficiency and increasing revenues," said Tim Harris, vice president of
 international sales for Blue Pumpkin Software.  "We are focused on bringing
 our proven, award-winning solutions to the Japanese market.  In the past year,
 Blue Pumpkin has demonstrated its commitment to this fast-growing market by
 opening offices in Japan, enhancing local support, and localizing its
 solutions in Japanese."
     Blue Pumpkin provides workforce optimization software that allows
 businesses to plan, execute and evaluate resource strategies to meet their
 business goals.  Along with local language support, Blue Pumpkin delivers
 advanced scheduling functionality to meet the Japanese market's distinct
 employee schedule management needs, including features to support key labor
 rules and functionality to ensure fairness in assigning shifts.
 
     Pricing and Availability
     PrimeTime Enterprise 2.1 is available immediately through Blue Pumpkin
 Software.
 
     About Blue Pumpkin
     SoftwareBlue Pumpkin Software is at the forefront of a new wave of
 enterprise software applications and services for businesses that want to
 achieve higher levels of employee and customer satisfaction for increased
 revenue.  Blue Pumpkin's multi-channel workforce management software helps
 businesses plan, execute and evaluate strategies that focus on the quality of
 personal interactions by helping them make the most of their most critical
 resource:  their people.  Blue Pumpkin has more than 600 customers in a wide
 range of industries. Customers include ADP, Apple Computer, Airborne Express,
 AOL/CompuServe Europe, AT&T, Kaiser Permanente, KitchenAid, TimeWarner Cable
 and Verizon.
     Blue Pumpkin Software is headquartered in Silicon Valley, with Japanese
 headquarters in Toyko, and offices and distributors throughout the world.  For
 more information about Blue Pumpkin and its products, please visit
 www.bluepumpkin.com or call the Japanese headquarters at 81-3-5512-7778.
 Contact information from Japanese distributors is as follows:
 
      OMRON Software Co., Ltd.
      044-246-6000
      primetime@omronsoft.co.jp
 
      NTT Software Corporation Nagoya Branch
      052-452-7510
      primetime@cs.ntts.co.jp
 
     NOTE:  Blue Pumpkin, Blue Pumpkin Software and the Blue Pumpkin logo are
 trademarks of Blue Pumpkin Software, Inc.  All other trademarks are the
 property of their respective owners.
 
                      MAKE YOUR OPINION COUNT - Click Here
                http://tbutton.prnewswire.com/prn/11690X23512182
 
 SOURCE  Blue Pumpkin Software, Inc.