British Airways Utilizes NEON Systems iWave Solution to Outsource Service Desk Operations and Maintain Control

- iWave Integrator Enables British Airways to Integrate Its Service Desk

Operations Allowing Multiple Contractors to Stay in Sync -



Apr 11, 2001, 01:00 ET from NEON Systems, Inc.

    PHOENIX, April 11 /PRNewswire/ -- At the DCI Help Desk Professionals Expo
 in Phoenix, NEON(R) Systems, Inc. (Nasdaq:   NESY) [Booth #307], a leading
 provider of eBusiness Integration solutions, today announced that British
 Airways (BA) has selected NEON Systems' iWave Integrator(TM) product, a part
 of the iWave(TM) Solution, to integrate its outsourced Service Desk
 operations.
     "BA is in the business of flying airplanes and ensuring customer
 satisfaction, not fixing PCs.  For BA, effectively dispatching information to
 the problem-solvers is critical.  The only way we can facilitate this process
 is with iWave Integrator.  iWave ensures that incident notifications are
 immediately dispatched to the appropriate contractor for resolution.  Without
 iWave, we'd be a lot farther away from providing the comprehensive levels of
 Help Desk support and satisfaction that we're offering today," said Brad
 Kirwan, consultant analyst programmer at British Airways.
     "British Airways required a consolidated Service Desk solution that could
 reach anywhere throughout BA's extended enterprise and 'talk' with virtually
 any system.  With iWave Integrator, BA and its contractors are experiencing
 free information exchange today.  All updates and comments made to an incident
 are part of one dynamic record, keeping everything and everyone in sync," said
 Steve Odom, president of NEON Systems.  "iWave Integrator reduces Total Cost
 of Ownership (TCO) by providing high levels of functionality and
 configurability without the need for custom coding.  The beauty in this is
 that each contracting company involved in the process can use its applications
 however they wish, and key data can still be exchanged where needed."
     Offering more than 50 plug-and-play iWave Interfaces(TM) for customer
 management applications, enterprise management systems, data, and
 transactions, NEON Systems' iWave Integrator provides its integration
 capabilities from a single open infrastructure.  iWave Integrator empowers
 organizations to effectively participate in eBusiness by enabling real-time,
 bi-directional integration of information in any manner they wish -- between
 different applications, across multiple computing platforms, and over the
 Internet with partners, customers, and vendors.
 
     About NEON Systems
     NEON Systems, Inc. is a leading provider of eBusiness integration
 solutions.  The NEON Systems iWave Solution provides Global 2000 companies
 with complete eBusiness integration including data access, enterprise
 application integration (EAI), and business-to-business (B2B) capabilities.
 The iWave Solution set delivers integrated, global information sharing in
 complex cross-platform, multi-functional environments, including System/390
 mainframes, UNIX, Linux, Windows NT and 2000 systems.  Headquartered in Sugar
 Land (Houston), Texas, NEON Systems has sales, support, and distributor
 offices around the world.  The NEON Systems website can be visited at
 www.neonsys.com.
     NEON is a registered trademark and the NEON logo, iWave, iWave Interface,
 and iWave Integrator are trademarks of NEON Systems, Inc.
     All other trademarks are the property of their respective companies.
 
 

SOURCE NEON Systems, Inc.
    PHOENIX, April 11 /PRNewswire/ -- At the DCI Help Desk Professionals Expo
 in Phoenix, NEON(R) Systems, Inc. (Nasdaq:   NESY) [Booth #307], a leading
 provider of eBusiness Integration solutions, today announced that British
 Airways (BA) has selected NEON Systems' iWave Integrator(TM) product, a part
 of the iWave(TM) Solution, to integrate its outsourced Service Desk
 operations.
     "BA is in the business of flying airplanes and ensuring customer
 satisfaction, not fixing PCs.  For BA, effectively dispatching information to
 the problem-solvers is critical.  The only way we can facilitate this process
 is with iWave Integrator.  iWave ensures that incident notifications are
 immediately dispatched to the appropriate contractor for resolution.  Without
 iWave, we'd be a lot farther away from providing the comprehensive levels of
 Help Desk support and satisfaction that we're offering today," said Brad
 Kirwan, consultant analyst programmer at British Airways.
     "British Airways required a consolidated Service Desk solution that could
 reach anywhere throughout BA's extended enterprise and 'talk' with virtually
 any system.  With iWave Integrator, BA and its contractors are experiencing
 free information exchange today.  All updates and comments made to an incident
 are part of one dynamic record, keeping everything and everyone in sync," said
 Steve Odom, president of NEON Systems.  "iWave Integrator reduces Total Cost
 of Ownership (TCO) by providing high levels of functionality and
 configurability without the need for custom coding.  The beauty in this is
 that each contracting company involved in the process can use its applications
 however they wish, and key data can still be exchanged where needed."
     Offering more than 50 plug-and-play iWave Interfaces(TM) for customer
 management applications, enterprise management systems, data, and
 transactions, NEON Systems' iWave Integrator provides its integration
 capabilities from a single open infrastructure.  iWave Integrator empowers
 organizations to effectively participate in eBusiness by enabling real-time,
 bi-directional integration of information in any manner they wish -- between
 different applications, across multiple computing platforms, and over the
 Internet with partners, customers, and vendors.
 
     About NEON Systems
     NEON Systems, Inc. is a leading provider of eBusiness integration
 solutions.  The NEON Systems iWave Solution provides Global 2000 companies
 with complete eBusiness integration including data access, enterprise
 application integration (EAI), and business-to-business (B2B) capabilities.
 The iWave Solution set delivers integrated, global information sharing in
 complex cross-platform, multi-functional environments, including System/390
 mainframes, UNIX, Linux, Windows NT and 2000 systems.  Headquartered in Sugar
 Land (Houston), Texas, NEON Systems has sales, support, and distributor
 offices around the world.  The NEON Systems website can be visited at
 www.neonsys.com.
     NEON is a registered trademark and the NEON logo, iWave, iWave Interface,
 and iWave Integrator are trademarks of NEON Systems, Inc.
     All other trademarks are the property of their respective companies.
 
 SOURCE  NEON Systems, Inc.