CELLIT Technologies Announces Advanced Training at CELLIT University

Customers, Partners Master Design, Implementation and Operation of CELLIT

ContactPro(TM) Through Comprehensive Curriculum and Certification Program



Apr 02, 2001, 01:00 ET from CELLIT Technologies

    MIAMI, April 2 /PRNewswire/ -- CELLIT Technologies, the leading provider
 of comprehensive customer interaction management (CIM) solutions, today
 launched CELLIT University, its extensive training program designed to empower
 customers and partners with the knowledge and superior skills necessary to
 succeed in the ContactPro environment.
     CELLIT University maintains a curriculum of courses available to its
 customers and partners throughout the year. The program offers professional
 certifications to reflect complete proficiency in CELLIT ContactPro
 administration, operation and supervision. The CELLIT University Professional
 Certification program provides a standard by which its customers and managers
 are able to effectively measure the knowledge of their employees on the
 design, implementation and use of ContactPro.
     "CELLIT Technologies is committed to providing our customers and partners
 with the most thorough, leading-edge training possible to ensure they are able
 to maximize the power of ContactPro in their environments," said Mark Westman,
 CELLIT's Vice President of Client Services. "We developed CELLIT University to
 offer a broad range of training initiatives focused on catering to the various
 learning styles and specialization requirements of each individual."
     CELLIT University offers courses that focus on a host of topics including
 ContactPro overview; agent and service provisioning; supervisor and agent
 functionality; designing IVR scripts; development, design and interpretation
 of ContactPro; designing AOD campaigns; building a knowledge base and creating
 and managing email campaigns.
     "CELLIT provides the only truly comprehensive, multi-channel customer
 interaction management solution in the industry, and this training enables our
 customers to maximize the full breadth and depth of our leading-edge
 solution," Westman added. "We are proud of the program and know that our
 partners and customers will benefit tremendously from CELLIT University."
     All courses are offered at CELLIT's state-of-the-art training facility in
 Miami, Florida or on-site by special arrangement. For additional information
 and scheduling, contact university@cellit.com.
 
     About CELLIT Technologies
     CELLIT(R) Technologies is the leading provider of Customer Interaction
 Management (CIM) solutions for the Demand Generation -- today's empowered,
 informed consumers. The company's award winning software, CELLIT
 ContactPro(TM), leverages real-time knowledge about customer relationships by
 dynamically delivering a personalized, consistent customer experience across
 all communication channels -- voice, fax, email and the web. CELLIT's
 scalable, comprehensive solution incorporates all of the functionality
 required for superior customer interaction management, including inbound
 skills-based routing, outbound predictive dialing, email management, Web chat
 and collaboration, interactive voice response with voice recognition, voice
 messaging, contact monitoring, recording, reporting and dynamic provisioning.
 For more information visit www.cellit.com or call 305-436-2300.
 
 

SOURCE CELLIT Technologies
    MIAMI, April 2 /PRNewswire/ -- CELLIT Technologies, the leading provider
 of comprehensive customer interaction management (CIM) solutions, today
 launched CELLIT University, its extensive training program designed to empower
 customers and partners with the knowledge and superior skills necessary to
 succeed in the ContactPro environment.
     CELLIT University maintains a curriculum of courses available to its
 customers and partners throughout the year. The program offers professional
 certifications to reflect complete proficiency in CELLIT ContactPro
 administration, operation and supervision. The CELLIT University Professional
 Certification program provides a standard by which its customers and managers
 are able to effectively measure the knowledge of their employees on the
 design, implementation and use of ContactPro.
     "CELLIT Technologies is committed to providing our customers and partners
 with the most thorough, leading-edge training possible to ensure they are able
 to maximize the power of ContactPro in their environments," said Mark Westman,
 CELLIT's Vice President of Client Services. "We developed CELLIT University to
 offer a broad range of training initiatives focused on catering to the various
 learning styles and specialization requirements of each individual."
     CELLIT University offers courses that focus on a host of topics including
 ContactPro overview; agent and service provisioning; supervisor and agent
 functionality; designing IVR scripts; development, design and interpretation
 of ContactPro; designing AOD campaigns; building a knowledge base and creating
 and managing email campaigns.
     "CELLIT provides the only truly comprehensive, multi-channel customer
 interaction management solution in the industry, and this training enables our
 customers to maximize the full breadth and depth of our leading-edge
 solution," Westman added. "We are proud of the program and know that our
 partners and customers will benefit tremendously from CELLIT University."
     All courses are offered at CELLIT's state-of-the-art training facility in
 Miami, Florida or on-site by special arrangement. For additional information
 and scheduling, contact university@cellit.com.
 
     About CELLIT Technologies
     CELLIT(R) Technologies is the leading provider of Customer Interaction
 Management (CIM) solutions for the Demand Generation -- today's empowered,
 informed consumers. The company's award winning software, CELLIT
 ContactPro(TM), leverages real-time knowledge about customer relationships by
 dynamically delivering a personalized, consistent customer experience across
 all communication channels -- voice, fax, email and the web. CELLIT's
 scalable, comprehensive solution incorporates all of the functionality
 required for superior customer interaction management, including inbound
 skills-based routing, outbound predictive dialing, email management, Web chat
 and collaboration, interactive voice response with voice recognition, voice
 messaging, contact monitoring, recording, reporting and dynamic provisioning.
 For more information visit www.cellit.com or call 305-436-2300.
 
 SOURCE  CELLIT Technologies