Charles Schwab Named Best Internet Brokerage by Gomez for Fourth Straight Quarter

Schwab.com Also Garners Accolades From Barron's, Forrester Research and Forbes



Apr 10, 2001, 01:00 ET from Charles Schwab & Co., Inc.

    SAN FRANCISCO, April 10 /PRNewswire/ -- Charles Schwab & Co., Inc. has
 been named best online broker for the fourth consecutive quarter by Gomez, the
 Internet quality measurement firm. In addition to ranking #1 overall,
 Schwab.com came in first in the On-Site Resources category and second in the
 Ease of Use and Relationship Services categories. Gomez also named it the best
 web site for the serious investor and life goal planner. Schwab.com was
 recognized for improved access to information from the site's home page,
 advances in real-time information, and the tightened integration between
 quotes, charts, news, and analyst estimates and research.
     Schwab.com also made Forbes' most recent Best of the Web list and was
 among the highest ranked sites in Forrester Research's Brokerage
 PowerRankings. The Schwab site also garnered a four-star rating in Barron's
 sixth annual survey of online brokers which praised Schwab's new streamlined
 navigation and the improvements in real-time access to account balances and
 position reports. All surveys commended Schwab's high level of customer
 satisfaction and ease of trading. Schwab was also singled out for its
 investment research and trading tools, including the site's asset allocator,
 wireless trading capabilities, access to active trader software, and
 interactive charting and research.
     "Given the recent market volatility, our clients have shown increased
 demand for education and research tools that can help them make more informed
 financial decisions," said Martha Deevy, senior vice president, Schwab
 Electronic Brokerage. "The Web plays a critical role in helping Schwab provide
 some of the best investment content, tools, and research available. These
 rankings underscore Schwab's commitment to offering clients in-depth,
 real-time investment information that they can act on in the manner they
 choose-whether that's at Schwab.com, via e-mail, in-person at one of our
 branches or with one of our phone representatives."
     Schwab introduced a number of key features this quarter that significantly
 enhance customer experience at its Web site ( http://www.schwab.com ). These
 features focus on increasing customer convenience and ease of use, and
 expanding access to online investment tools and education.
 
     Convenience and Ease of Use
     Extensive content and design changes provide clients faster, easier access
 to real-time investment and account information:
 
     -- Improved access from home page. Schwab clients can now access extended
        real-time quotes and research for individual securities right from the
        Schwab.com home page without having to login.
     -- One-stop Quotes and Research Center. Schwab.com's Quotes & Research
        center now provides clients a single location from which to view
        quotes, research, interactive charts, and news for the investments they
        own or watch, as well as a customizable Overview page and easy access
        to a suite of selection tools.
     -- Simplified account management tools. Schwab.com is one of the first
        brokerages to incorporate the use of eSignatures at its Web site,
        allowing clients to perform account management tasks previously
        unavailable online:
 
        -- eMoneyLink allows individual account holders to set up funds
           transfer requests between Schwab accounts and other financial
           institutions.
        -- eSNAP IRA provides a paperless online application process for
           establishing IRA accounts and accessing associated benefits
           information.
        -- eProspectus offers clients access to online consent forms and
           prospectuses before placing mutual fund trades.
 
     Interactive Research and Trading Tools
     Schwab has added several resources that allow investors to make better,
 more informed financial decisions:
 
     -- Stock Explorer offers improved stock screening capabilities, including
        the ability to pick stocks based on six different investing strategies
        and/or other criteria determined by Schwab's investment experts.
     -- Analyst Recommendation Screener allows investors to search for stocks
        based on third-party analyst recommendations as well as clients' own
        evaluation criteria.
     -- Interactive Charts help clients analyze price history and key technical
        indicators to make better buy, sell and hold decisions.
     -- Tax Planning Pages help clients evaluate and minimize taxes with
        Quicken TurboTax as well as learn about tax-smart investment
        strategies. The pages feature a new Sell Analyzer that helps investors
        determine capital gains implications prior to selling a security.
     -- StreetSmart Pro provides Schwab's active traders with real-time market
        intelligence including NASDAQ Level II quotes, streaming news,
        unlimited watch lists and streaming, interactive charts. StreetSmart
        Pro is available at no additional charge to domestic, non-professional
        clients who are eligible for Schwab Signature Services Platinum and who
        have made 120 or more trades in the past year.
 
     Customer Education
     The Schwab Learning Center provides interactive, self-paced learning
 courses to help individuals become smarter investors. The Center launched
 two new classes this quarter:
 
     -- Understanding Stocks teaches investors about key stock characteristics
        and terminology, explaining what a stock is, how the exchange process
        works and events that cause share prices to rise and fall.
     -- How Stock Trades are Executed explains how various order and market
        conditions affect the execution of a trade. The course also explains
        how stock quotes are set on the New York Stock Exchange and NASDAQ.
 
     About The Charles Schwab Corporation
     The Charles Schwab Corporation, through Charles Schwab & Co., Inc., U.S.
 Trust Corporation, CyBerCorp Holdings, Inc. and its other independent
 operating subsidiaries, is one of the nation's largest financial services
 firms, serving 7.6 million active accounts with $844.8 billion in customer
 assets. Schwab currently has 4.3 million active online accounts with
 $365 billion in customer assets. Schwab provides a full-service investing
 experience to clients through a "clicks and mortar" multi-dimensional offering
 of the Internet, 415 domestic offices, five regional client telephone service
 centers, automated touch-tone telephone, automated voice recognition, e-mail,
 wireless technologies and multi-lingual and international offices. (0001-1399)
 
 

SOURCE Charles Schwab & Co., Inc.
    SAN FRANCISCO, April 10 /PRNewswire/ -- Charles Schwab & Co., Inc. has
 been named best online broker for the fourth consecutive quarter by Gomez, the
 Internet quality measurement firm. In addition to ranking #1 overall,
 Schwab.com came in first in the On-Site Resources category and second in the
 Ease of Use and Relationship Services categories. Gomez also named it the best
 web site for the serious investor and life goal planner. Schwab.com was
 recognized for improved access to information from the site's home page,
 advances in real-time information, and the tightened integration between
 quotes, charts, news, and analyst estimates and research.
     Schwab.com also made Forbes' most recent Best of the Web list and was
 among the highest ranked sites in Forrester Research's Brokerage
 PowerRankings. The Schwab site also garnered a four-star rating in Barron's
 sixth annual survey of online brokers which praised Schwab's new streamlined
 navigation and the improvements in real-time access to account balances and
 position reports. All surveys commended Schwab's high level of customer
 satisfaction and ease of trading. Schwab was also singled out for its
 investment research and trading tools, including the site's asset allocator,
 wireless trading capabilities, access to active trader software, and
 interactive charting and research.
     "Given the recent market volatility, our clients have shown increased
 demand for education and research tools that can help them make more informed
 financial decisions," said Martha Deevy, senior vice president, Schwab
 Electronic Brokerage. "The Web plays a critical role in helping Schwab provide
 some of the best investment content, tools, and research available. These
 rankings underscore Schwab's commitment to offering clients in-depth,
 real-time investment information that they can act on in the manner they
 choose-whether that's at Schwab.com, via e-mail, in-person at one of our
 branches or with one of our phone representatives."
     Schwab introduced a number of key features this quarter that significantly
 enhance customer experience at its Web site ( http://www.schwab.com ). These
 features focus on increasing customer convenience and ease of use, and
 expanding access to online investment tools and education.
 
     Convenience and Ease of Use
     Extensive content and design changes provide clients faster, easier access
 to real-time investment and account information:
 
     -- Improved access from home page. Schwab clients can now access extended
        real-time quotes and research for individual securities right from the
        Schwab.com home page without having to login.
     -- One-stop Quotes and Research Center. Schwab.com's Quotes & Research
        center now provides clients a single location from which to view
        quotes, research, interactive charts, and news for the investments they
        own or watch, as well as a customizable Overview page and easy access
        to a suite of selection tools.
     -- Simplified account management tools. Schwab.com is one of the first
        brokerages to incorporate the use of eSignatures at its Web site,
        allowing clients to perform account management tasks previously
        unavailable online:
 
        -- eMoneyLink allows individual account holders to set up funds
           transfer requests between Schwab accounts and other financial
           institutions.
        -- eSNAP IRA provides a paperless online application process for
           establishing IRA accounts and accessing associated benefits
           information.
        -- eProspectus offers clients access to online consent forms and
           prospectuses before placing mutual fund trades.
 
     Interactive Research and Trading Tools
     Schwab has added several resources that allow investors to make better,
 more informed financial decisions:
 
     -- Stock Explorer offers improved stock screening capabilities, including
        the ability to pick stocks based on six different investing strategies
        and/or other criteria determined by Schwab's investment experts.
     -- Analyst Recommendation Screener allows investors to search for stocks
        based on third-party analyst recommendations as well as clients' own
        evaluation criteria.
     -- Interactive Charts help clients analyze price history and key technical
        indicators to make better buy, sell and hold decisions.
     -- Tax Planning Pages help clients evaluate and minimize taxes with
        Quicken TurboTax as well as learn about tax-smart investment
        strategies. The pages feature a new Sell Analyzer that helps investors
        determine capital gains implications prior to selling a security.
     -- StreetSmart Pro provides Schwab's active traders with real-time market
        intelligence including NASDAQ Level II quotes, streaming news,
        unlimited watch lists and streaming, interactive charts. StreetSmart
        Pro is available at no additional charge to domestic, non-professional
        clients who are eligible for Schwab Signature Services Platinum and who
        have made 120 or more trades in the past year.
 
     Customer Education
     The Schwab Learning Center provides interactive, self-paced learning
 courses to help individuals become smarter investors. The Center launched
 two new classes this quarter:
 
     -- Understanding Stocks teaches investors about key stock characteristics
        and terminology, explaining what a stock is, how the exchange process
        works and events that cause share prices to rise and fall.
     -- How Stock Trades are Executed explains how various order and market
        conditions affect the execution of a trade. The course also explains
        how stock quotes are set on the New York Stock Exchange and NASDAQ.
 
     About The Charles Schwab Corporation
     The Charles Schwab Corporation, through Charles Schwab & Co., Inc., U.S.
 Trust Corporation, CyBerCorp Holdings, Inc. and its other independent
 operating subsidiaries, is one of the nation's largest financial services
 firms, serving 7.6 million active accounts with $844.8 billion in customer
 assets. Schwab currently has 4.3 million active online accounts with
 $365 billion in customer assets. Schwab provides a full-service investing
 experience to clients through a "clicks and mortar" multi-dimensional offering
 of the Internet, 415 domestic offices, five regional client telephone service
 centers, automated touch-tone telephone, automated voice recognition, e-mail,
 wireless technologies and multi-lingual and international offices. (0001-1399)
 
 SOURCE  Charles Schwab & Co., Inc.