Chicago software firm goes on hiring spree to support North American growth

Oct 29, 2009, 09:30 ET from Sword ciboodle

    Sword Ciboodle set to quadruple its Chicago workforce following
    successful expansion into the U.S.

CHICAGO, IL, Oct. 29 /PRNewswire/ - Only one year after opening its North American headquarters in downtown Chicago, customer service software company, Sword Ciboodle, has achieved significant success in the U.S. market and is now seeking to more than quadruple its local workforce by hiring over 60 new employees in order to meet the demands of its rapidly expanding business.

Sword Ciboodle develops award-winning software that gives its customers the ability to provide world-class customer service across multiple channels, such as phone, email and the Internet. The company currently employs around 300 people across the world, and is part of the Sword Group, which has a global workforce of over 2,000.

Following several successful years building out its customer base in Europe, Australasia and South Africa, Sword Ciboodle expanded into the U.S. in August 2008, establishing its headquarters in Chicago, and spent the next year putting together a core team and securing a number of key business wins. In the US, the company is currently working with high-profile customers including PacifiCorp, Vistaprint and Sears, among others. During the current downturn the company has bucked the trend of declining software sales, continuing to secure new business both in the U.S. and across the world.

With less than 20 staff making up its Chicago-based workforce, Sword Ciboodle is seeking to grow to around 75 employees, primarily software engineers, business analysts, project managers and program managers. The company currently supports its North American operations with staff from other global locations, and the aim of this hiring exercise is to provide the U.S. entity with the permanent staff needed to sustain its continuing growth in the region.

"We are delighted to be in the position where we need to make a significant investment in people to help support our U.S. growth, and finding the right people is a hugely important step this company's roadmap," said Paul White, CEO, Sword Ciboodle North America. "We are winning business on the strength of our unique approach to building customer-centric software, but we rely on the strength of our people to deliver the best-in-class experience to which Sword Ciboodle clients across the world have become accustomed."

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About Sword Ciboodle

Sword Ciboodle helps improve the way large organisations interact with their customers. The combination of award-winning, process-managed CRM software and specialist consulting and delivery services help Sword Ciboodle's clients achieve higher revenues from their customers and reduce operational costs. Sword Ciboodle is consistently recognised by industry analysts as one of the world's leading customer-centric technology providers. For more information, please visit

About Sword Group

Sword Group delivers high value business applications to the world's largest companies globally.

With operations in 37 countries, Sword today employs over 2000 people and in fiscal year ending December 2007 generated $263m in consolidated revenue.

An international leader in the delivery of Business Process Improvement solutions, Sword's skills, infrastructure and experience help our customers across regulated industries optimise performance, increase efficiencies and maximise return on investment.

With flexible delivery options, including On Demand and On Premises, combined with our extensive industry expertise, Sword provides comprehensive support to customers across insurance & healthcare, energy, banking & finance, telecoms, utilities, engineering & construction and government.

For more information, please visit

SOURCE Sword ciboodle