Cingular Wireless to Open New Customer Care Call Centers

State-of-the-Art, Multi-Functional Regional Centers to Streamline Operations

And Improve Overall Customer Service



Economic Impact of Each Center Estimated at

More Than $40 Million In First Year



Apr 05, 2001, 01:00 ET from Cingular Wireless

    ATLANTA, April 5 /PRNewswire/ -- Cingular Wireless, the nation's second
 largest wireless carrier, today announced that it will open six new Customer
 Care Call Centers as part of a strategic initiative to consolidate and
 streamline customer service functions throughout the United States.
     Approximately 4,200 jobs -- inbound and outbound customer service,
 collections, credit and activations, roaming and technical support -- will be
 transferred to the new multi-functional regional centers from several smaller
 existing call centers.  The workforce in each new center is also expected to
 grow as Cingular continues to increase its subscriber base.
     This initiative does not affect Cingular Wireless retail stores or sales
 operations.
     Cingular estimates that the economic impact of each new center will exceed
 $40 million in the first year of operation, with that amount including
 payroll, leases, constructions costs, furniture and equipment and other
 infrastructure expenses.
 
     The locations of the new centers are:
     *  Ashland, Kentucky
     *  Ocean Springs, Mississippi
     *  Fayetteville, North Carolina
     *  Johnson City, Tennessee
     *  Lafayette, Louisiana
     *  Ocala, Florida
 
     Each new center will include between 600 and 900 jobs.  Timetables vary
 from city to city, but the new centers are expected to become operational
 starting June 1, 2001.
     "Cingular is a rapidly growing company, and we're continually reviewing
 all areas of our business to determine best methods to provide the highest
 quality service to our customers," said Mark L. Feidler, Chief Operating
 Officer, Cingular Wireless.  "By centralizing and consolidating our customer
 care centers, we will be able to provide consistent, high-quality service in
 the most cost-efficient manner."
     Feidler added that Cingular analyzed many factors in selecting the cities
 listed, including overall operating costs and the ability to promptly build or
 move into a state-of-the-art center.
     Jobs at the new centers will be transferred from existing Cingular
 Wireless customer service centers in Atlanta, GA; Baton Rouge, LA; Birmingham,
 AL; Boca Raton, FL; Charlotte, NC; Columbia, SC; Evansville, IN; Jackson, MS;
 Jacksonville, FL; Lake Mary, FL; Lexington, KY; Louisville, KY; Macon, GA;
 Melbourne, FL; Memphis, TN; Metairie, LA; Miami, FL: Mobile, AL; Nashville,
 TN; Raleigh, NC; and Ridgeland, MS. Once the new centers are operational, work
 at the existing centers will be phased out and the centers ultimately will
 close.
 
     Employees May Transfer or Pursue Numerous Job Openings
     All employees at the existing customer service centers will have a number
 of options, including the opportunity to relocate to any of the six new
 centers; they may also apply or test for one of the numerous comparable open
 jobs within Cingular or BellSouth, one of Cingular's parent companies, that
 are based in or near their current employment markets.
     "We are working diligently to make this transition as smooth as possible
 for our employees.  Those willing to relocate will receive financial
 incentives to do so, but we are also committed to finding positions within the
 Cingular family of companies for employees who want to stay in their current
 cities," added Feidler.  "Cingular has identified numerous comparable
 positions within the company and at BellSouth that may be suitable and
 desirable for many employees who wish to remain in their communities."
     In addition, all customer service positions in the existing Cedartown,
 Georgia center will be transferred to the new centers, but an equal number of
 new positions in technical support and other areas will be added to the
 Cedartown facility.  The facility will remain open and Cedartown employees
 will have the additional option of remaining there and being trained for one
 of the new technical support positions.
     For more information about job opportunities at any of the new centers,
 call 1-866-4MYJOBS.
 
     About Cingular Wireless
     Cingular Wireless is the second largest wireless carrier in the U.S., and
 is dedicated to self-expression and customer-friendly service.  As a leader in
 mobile voice and data communications, Cingular, a joint venture between SBC
 Communications and BellSouth, currently serves more than 20 million customers
 nationwide.  Cingular offers customers advanced technologies in simple,
 cost-effective ways that permit them to tap the creative potential of wireless
 through their own self-expression.  Details of the company are available at
 www.cingular.com .
 
 

SOURCE Cingular Wireless
    ATLANTA, April 5 /PRNewswire/ -- Cingular Wireless, the nation's second
 largest wireless carrier, today announced that it will open six new Customer
 Care Call Centers as part of a strategic initiative to consolidate and
 streamline customer service functions throughout the United States.
     Approximately 4,200 jobs -- inbound and outbound customer service,
 collections, credit and activations, roaming and technical support -- will be
 transferred to the new multi-functional regional centers from several smaller
 existing call centers.  The workforce in each new center is also expected to
 grow as Cingular continues to increase its subscriber base.
     This initiative does not affect Cingular Wireless retail stores or sales
 operations.
     Cingular estimates that the economic impact of each new center will exceed
 $40 million in the first year of operation, with that amount including
 payroll, leases, constructions costs, furniture and equipment and other
 infrastructure expenses.
 
     The locations of the new centers are:
     *  Ashland, Kentucky
     *  Ocean Springs, Mississippi
     *  Fayetteville, North Carolina
     *  Johnson City, Tennessee
     *  Lafayette, Louisiana
     *  Ocala, Florida
 
     Each new center will include between 600 and 900 jobs.  Timetables vary
 from city to city, but the new centers are expected to become operational
 starting June 1, 2001.
     "Cingular is a rapidly growing company, and we're continually reviewing
 all areas of our business to determine best methods to provide the highest
 quality service to our customers," said Mark L. Feidler, Chief Operating
 Officer, Cingular Wireless.  "By centralizing and consolidating our customer
 care centers, we will be able to provide consistent, high-quality service in
 the most cost-efficient manner."
     Feidler added that Cingular analyzed many factors in selecting the cities
 listed, including overall operating costs and the ability to promptly build or
 move into a state-of-the-art center.
     Jobs at the new centers will be transferred from existing Cingular
 Wireless customer service centers in Atlanta, GA; Baton Rouge, LA; Birmingham,
 AL; Boca Raton, FL; Charlotte, NC; Columbia, SC; Evansville, IN; Jackson, MS;
 Jacksonville, FL; Lake Mary, FL; Lexington, KY; Louisville, KY; Macon, GA;
 Melbourne, FL; Memphis, TN; Metairie, LA; Miami, FL: Mobile, AL; Nashville,
 TN; Raleigh, NC; and Ridgeland, MS. Once the new centers are operational, work
 at the existing centers will be phased out and the centers ultimately will
 close.
 
     Employees May Transfer or Pursue Numerous Job Openings
     All employees at the existing customer service centers will have a number
 of options, including the opportunity to relocate to any of the six new
 centers; they may also apply or test for one of the numerous comparable open
 jobs within Cingular or BellSouth, one of Cingular's parent companies, that
 are based in or near their current employment markets.
     "We are working diligently to make this transition as smooth as possible
 for our employees.  Those willing to relocate will receive financial
 incentives to do so, but we are also committed to finding positions within the
 Cingular family of companies for employees who want to stay in their current
 cities," added Feidler.  "Cingular has identified numerous comparable
 positions within the company and at BellSouth that may be suitable and
 desirable for many employees who wish to remain in their communities."
     In addition, all customer service positions in the existing Cedartown,
 Georgia center will be transferred to the new centers, but an equal number of
 new positions in technical support and other areas will be added to the
 Cedartown facility.  The facility will remain open and Cedartown employees
 will have the additional option of remaining there and being trained for one
 of the new technical support positions.
     For more information about job opportunities at any of the new centers,
 call 1-866-4MYJOBS.
 
     About Cingular Wireless
     Cingular Wireless is the second largest wireless carrier in the U.S., and
 is dedicated to self-expression and customer-friendly service.  As a leader in
 mobile voice and data communications, Cingular, a joint venture between SBC
 Communications and BellSouth, currently serves more than 20 million customers
 nationwide.  Cingular offers customers advanced technologies in simple,
 cost-effective ways that permit them to tap the creative potential of wireless
 through their own self-expression.  Details of the company are available at
 www.cingular.com .
 
 SOURCE  Cingular Wireless

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