Computer Associates Addresses Enterprise and Service Providers' eBusiness Needs With Service Level Management Solution

New Unicenter TNG Option Bridges IT and Lines-of-Business Through Simplified

Management of Service Level Agreements (SLAs)



Dec 12, 2000, 00:00 ET from Computer Associates International, Inc.

    ISLANDIA, N.Y., Dec. 12 /PRNewswire/ -- Computer Associates International,
 Inc. (NYSE:   CA) (CA), the world's leading eBusiness solutions provider, today
 announced the availability of the Service Level Management Option for
 Unicenter TNG and NetworkIT 2.0.  This new option is a Web-based service
 monitoring and reporting solution that enables both technical administrators
 and business managers to monitor, manage, and evaluate service levels across
 even the most complex eBusiness infrastructures.
     "In today's networked economy, the effective management of eBusiness
 service levels can be the difference between success and failure," said Gale
 Persil, director of network management solutions at CA.  "This exciting Option
 for Unicenter TNG and NetworkIT provides easy-to-implement Web-based
 service-level reporting that taps into the entire universe of available
 operating system, application, network, web and database metrics to ensure
 accurate, effective monitoring of eBusiness activities regardless of the scale
 or complexity of the supporting infrastructure involved."
     The Unicenter TNG/NetworkIT Service Level Management (SLM) Option
 translates complex network status and performance data from an unprecedented
 number of data sources into measurements that both IT and Business managers
 can understand.  By proactively and automatically managing delivered services
 to end-users and applications, the SLM Option ensures that uptime and
 quality-of-experience thresholds are maintained over time.  Because the SLM
 Option performs this monitoring with a high degree of automation, it further
 allows technology and business managers to remain focused on
 revenue-generating and/or high-ROI activities.
     This precise, automated service management capability can provide
 significant competitive advantage for service providers seeking to enhance
 their revenues by providing premium, "always on" services to fee-paying
 customers.
     "CA's new Service Level Management Option has made a huge difference in
 the way we service our clients," said Jeff Reingold, president, managed
 service and network solutions for Panurgy, a New Jersey-based provider of
 eBusiness and information technology solutions.  "The power and flexibility of
 the service reporting features enable us to run our business more effectively.
 We schedule and post customer-tailored reports to the Web automatically, so
 our staff doesn't need to spend hours each month preparing them.  The Service
 Level Management Option truly allows us to manage our services and to give our
 customers insight into the health of their networks and systems."
     Panurgy provides integrated business solutions to middle market and
 Fortune 1000 companies throughout the United States.  As a managed services
 provider, Panurgy manages, monitors and administers networks, enabling their
 customers to focus on business-critical applications knowing that the
 day-to-day support and ongoing functionality of their network is in capable
 hands.  Panurgy uses the Service Level Management Option to ensure that they
 are meeting their service level agreements in a profitable and efficient
 manner.
     "With its new Service Level Management Option, CA is giving the industry
 further notice of its commitment to manage services across the networked
 infrastructure," said Dennis Drogseth, director of Enterprise Management
 Associates, a Boulder, Colorado-based market research firm.  "CA is extending
 its strengths in systems and applications towards the network, with a clear
 focus on business priorities."
     Service Level Management Option features include:
 
     *  Complete Picture of Service Levels.  The SLM Option measures, collects
        and imports performance and SLA data from a wide range of sources
        including SNMP agents, CA Performance agents, event and application
        logs, and more.  This breadth of data sources results in the most
        accurate service reports available.
 
     *  Simple Import/Export.  This Option can import and export service
        information with ease, uniting service level management with other
        existing infrastructure and business management applications.
 
     *  Easy to Use and Understand.  All administration is done through a
        highly intuitive, Web-based interface.  Reports can be accessed via any
        browser, anytime and anywhere.
 
     *  Flexible Reporting and Configuration.  Reports can be easily customized
        to present service-level data by day, hour, deviation from plan, and
        more.  In addition, reports can be grouped by customer, region,
        organization or other required category
 
     *  Carrier-Class Design.  The SLM Option's distributed data collection and
        measurement architecture makes it a fully scalable solution for any
        size network.
 
     *  Service Incidents Highlight.  A unique two-step publishing model
        enables providers to highlight periods when external factors such as a
        power outage are responsible for non-compliance with an SLA.
 
     "By leveraging existing Unicenter TNG technologies, such as advanced
 visualization, predictive management with Neugents, and Business Process
 Views, service reporting and management have truly been taken to a new level,"
 adds Persil.
 
     Availability
     The Service Level Management Option is available under CA's new simplified
 licensing model for HP-UX, Solaris and Linux platforms.
 
     Computer Associates International, Inc. (NYSE:   CA) the world's leading
 business software company, delivers the end-to-end infrastructure to enable
 eBusiness through innovative technology, services and education.  CA has
 19,000 employees worldwide and had revenue in excess of $6 billion for the
 fiscal year ended March 31, 2000.  For more information, visit http://ca.com.
 
     One Computer Associates Plaza, Islandia, N.Y. 11749.  All trademarks,
 trade names, service marks, and logos referenced herein belong to their
 respective companies.
 
 

SOURCE Computer Associates International, Inc.
    ISLANDIA, N.Y., Dec. 12 /PRNewswire/ -- Computer Associates International,
 Inc. (NYSE:   CA) (CA), the world's leading eBusiness solutions provider, today
 announced the availability of the Service Level Management Option for
 Unicenter TNG and NetworkIT 2.0.  This new option is a Web-based service
 monitoring and reporting solution that enables both technical administrators
 and business managers to monitor, manage, and evaluate service levels across
 even the most complex eBusiness infrastructures.
     "In today's networked economy, the effective management of eBusiness
 service levels can be the difference between success and failure," said Gale
 Persil, director of network management solutions at CA.  "This exciting Option
 for Unicenter TNG and NetworkIT provides easy-to-implement Web-based
 service-level reporting that taps into the entire universe of available
 operating system, application, network, web and database metrics to ensure
 accurate, effective monitoring of eBusiness activities regardless of the scale
 or complexity of the supporting infrastructure involved."
     The Unicenter TNG/NetworkIT Service Level Management (SLM) Option
 translates complex network status and performance data from an unprecedented
 number of data sources into measurements that both IT and Business managers
 can understand.  By proactively and automatically managing delivered services
 to end-users and applications, the SLM Option ensures that uptime and
 quality-of-experience thresholds are maintained over time.  Because the SLM
 Option performs this monitoring with a high degree of automation, it further
 allows technology and business managers to remain focused on
 revenue-generating and/or high-ROI activities.
     This precise, automated service management capability can provide
 significant competitive advantage for service providers seeking to enhance
 their revenues by providing premium, "always on" services to fee-paying
 customers.
     "CA's new Service Level Management Option has made a huge difference in
 the way we service our clients," said Jeff Reingold, president, managed
 service and network solutions for Panurgy, a New Jersey-based provider of
 eBusiness and information technology solutions.  "The power and flexibility of
 the service reporting features enable us to run our business more effectively.
 We schedule and post customer-tailored reports to the Web automatically, so
 our staff doesn't need to spend hours each month preparing them.  The Service
 Level Management Option truly allows us to manage our services and to give our
 customers insight into the health of their networks and systems."
     Panurgy provides integrated business solutions to middle market and
 Fortune 1000 companies throughout the United States.  As a managed services
 provider, Panurgy manages, monitors and administers networks, enabling their
 customers to focus on business-critical applications knowing that the
 day-to-day support and ongoing functionality of their network is in capable
 hands.  Panurgy uses the Service Level Management Option to ensure that they
 are meeting their service level agreements in a profitable and efficient
 manner.
     "With its new Service Level Management Option, CA is giving the industry
 further notice of its commitment to manage services across the networked
 infrastructure," said Dennis Drogseth, director of Enterprise Management
 Associates, a Boulder, Colorado-based market research firm.  "CA is extending
 its strengths in systems and applications towards the network, with a clear
 focus on business priorities."
     Service Level Management Option features include:
 
     *  Complete Picture of Service Levels.  The SLM Option measures, collects
        and imports performance and SLA data from a wide range of sources
        including SNMP agents, CA Performance agents, event and application
        logs, and more.  This breadth of data sources results in the most
        accurate service reports available.
 
     *  Simple Import/Export.  This Option can import and export service
        information with ease, uniting service level management with other
        existing infrastructure and business management applications.
 
     *  Easy to Use and Understand.  All administration is done through a
        highly intuitive, Web-based interface.  Reports can be accessed via any
        browser, anytime and anywhere.
 
     *  Flexible Reporting and Configuration.  Reports can be easily customized
        to present service-level data by day, hour, deviation from plan, and
        more.  In addition, reports can be grouped by customer, region,
        organization or other required category
 
     *  Carrier-Class Design.  The SLM Option's distributed data collection and
        measurement architecture makes it a fully scalable solution for any
        size network.
 
     *  Service Incidents Highlight.  A unique two-step publishing model
        enables providers to highlight periods when external factors such as a
        power outage are responsible for non-compliance with an SLA.
 
     "By leveraging existing Unicenter TNG technologies, such as advanced
 visualization, predictive management with Neugents, and Business Process
 Views, service reporting and management have truly been taken to a new level,"
 adds Persil.
 
     Availability
     The Service Level Management Option is available under CA's new simplified
 licensing model for HP-UX, Solaris and Linux platforms.
 
     Computer Associates International, Inc. (NYSE:   CA) the world's leading
 business software company, delivers the end-to-end infrastructure to enable
 eBusiness through innovative technology, services and education.  CA has
 19,000 employees worldwide and had revenue in excess of $6 billion for the
 fiscal year ended March 31, 2000.  For more information, visit http://ca.com.
 
     One Computer Associates Plaza, Islandia, N.Y. 11749.  All trademarks,
 trade names, service marks, and logos referenced herein belong to their
 respective companies.
 
 SOURCE  Computer Associates International, Inc.