ConneXt(R) Commemorates Its Fifth Year as a Premier Provider of Utility Billing and Customer Care Solutions

Apr 02, 2001, 01:00 ET from ConneXt

    SEATTLE, April 2 /PRNewswire/ -- ConneXt(R), a premier developer of
 billing and customer care solutions for utilities, marks a significant
 milestone on April 2, 2001, when the company officially observes its fifth
 anniversary as a leading technology solution provider for today's rapidly
 evolving energy utility marketplace.
     ConneXt's flagship product, ConsumerLinX, is currently facilitating the
 billing and call center operations for 1.2 million gas and electric customers
 at Puget Sound Energy (PSE), the largest utility in Washington State.  The
 software also is being utilized as the "back office" for PSE's Personal Energy
 Management program, a pilot initiative bringing real-time pricing to more than
 400,000 customers in western Washington.
     The highly agile ConsumerLinX software was developed from the data model
 recommendations of a consortium of utilities that originally set out to study
 the effects of deregulation on the energy marketplace.  In their study,
 consortium members discovered how critical customer information system (CIS)
 technology would become to a utility's survival in an era of competition and
 regulatory changes.
     In 1995, prominent industry consultants drafted a business plan and
 approached the board of directors at Puget Sound Energy for the initial round
 of funding to get ConneXt off the ground.  In 1996, ConneXt opened its doors.
     Robert "Bob" Dryden assumed the role of CEO in 1999, coming to ConneXt
 from Boeing Commercial Airplane, where he served as an executive vice
 president.  Dryden is credited with bringing to ConneXt the leadership and
 focus necessary to continue developing cutting-edge solutions for an
 increasingly complex utility marketplace.
     "Puget Sound Energy is getting very favorable national attention for its
 innovative customer care and billing operations, most notably the ability to
 offer real-time pricing options on a wide scale through the Personal Energy
 Management program," Dryden said.  "ConneXt's ConsumerLinX is an integral part
 of PSE's nationally recognized programs.  Few software vendors offer a
 solution capable of managing such a wide variance of rate structures and
 billing options as ConsumerLinX can.  At a time when energy usage exceeds
 demand and customers are seeing double digit rate hikes, PSE's transparent
 pricing options are actually prompting customers to decrease their usage.  We
 at ConneXt are fortunate to have a staff with the level of expertise and
 industry knowledge to develop software that can move utilities into the 21st
 century."
 
     About ConneXt
     ConneXt is a Seattle-based developer of packaged customer information
 system software that enables utilities to meet the challenges of today's
 rapidly changing energy marketplace.  The company's flagship billing and
 customer care solution is ConsumerLinX(TM), a powerful, agile and adaptable
 system featuring high-volume billing for all customer classes, including a
 separate solution designed specifically for commercial and industrial (C&I)
 accounts.  ConneXt is located at 1301 Fifth Avenue, Suite 1900, Seattle,
 Washington, 98101.  For additional information, phone (800) 706-1976,
 fax (206) 521-2400 or visit the ConneXt Web site at http://www.connext.com.
 
      CONTACTS:
 
      Annie Kolb-Nelson: (206) 521-2135
      ConneXt
      annie.kolb-nelson@connext.com
 
      Carole Minor: (713) 880-9550
      Encore Communications
      cminor@encorecommunications.com
 
 

SOURCE ConneXt
    SEATTLE, April 2 /PRNewswire/ -- ConneXt(R), a premier developer of
 billing and customer care solutions for utilities, marks a significant
 milestone on April 2, 2001, when the company officially observes its fifth
 anniversary as a leading technology solution provider for today's rapidly
 evolving energy utility marketplace.
     ConneXt's flagship product, ConsumerLinX, is currently facilitating the
 billing and call center operations for 1.2 million gas and electric customers
 at Puget Sound Energy (PSE), the largest utility in Washington State.  The
 software also is being utilized as the "back office" for PSE's Personal Energy
 Management program, a pilot initiative bringing real-time pricing to more than
 400,000 customers in western Washington.
     The highly agile ConsumerLinX software was developed from the data model
 recommendations of a consortium of utilities that originally set out to study
 the effects of deregulation on the energy marketplace.  In their study,
 consortium members discovered how critical customer information system (CIS)
 technology would become to a utility's survival in an era of competition and
 regulatory changes.
     In 1995, prominent industry consultants drafted a business plan and
 approached the board of directors at Puget Sound Energy for the initial round
 of funding to get ConneXt off the ground.  In 1996, ConneXt opened its doors.
     Robert "Bob" Dryden assumed the role of CEO in 1999, coming to ConneXt
 from Boeing Commercial Airplane, where he served as an executive vice
 president.  Dryden is credited with bringing to ConneXt the leadership and
 focus necessary to continue developing cutting-edge solutions for an
 increasingly complex utility marketplace.
     "Puget Sound Energy is getting very favorable national attention for its
 innovative customer care and billing operations, most notably the ability to
 offer real-time pricing options on a wide scale through the Personal Energy
 Management program," Dryden said.  "ConneXt's ConsumerLinX is an integral part
 of PSE's nationally recognized programs.  Few software vendors offer a
 solution capable of managing such a wide variance of rate structures and
 billing options as ConsumerLinX can.  At a time when energy usage exceeds
 demand and customers are seeing double digit rate hikes, PSE's transparent
 pricing options are actually prompting customers to decrease their usage.  We
 at ConneXt are fortunate to have a staff with the level of expertise and
 industry knowledge to develop software that can move utilities into the 21st
 century."
 
     About ConneXt
     ConneXt is a Seattle-based developer of packaged customer information
 system software that enables utilities to meet the challenges of today's
 rapidly changing energy marketplace.  The company's flagship billing and
 customer care solution is ConsumerLinX(TM), a powerful, agile and adaptable
 system featuring high-volume billing for all customer classes, including a
 separate solution designed specifically for commercial and industrial (C&I)
 accounts.  ConneXt is located at 1301 Fifth Avenue, Suite 1900, Seattle,
 Washington, 98101.  For additional information, phone (800) 706-1976,
 fax (206) 521-2400 or visit the ConneXt Web site at http://www.connext.com.
 
      CONTACTS:
 
      Annie Kolb-Nelson: (206) 521-2135
      ConneXt
      annie.kolb-nelson@connext.com
 
      Carole Minor: (713) 880-9550
      Encore Communications
      cminor@encorecommunications.com
 
 SOURCE  ConneXt