CP&L, Florida Power Launch New Customer-focused Web Sites

Apr 12, 2001, 01:00 ET from Progress Energy, Inc.

    RALEIGH, N.C., April 12 /PRNewswire/ -- In its ongoing effort to provide
 innovative customer service and responsiveness, Progress Energy {NYSE:   PGN}
 today launched its new customer-focused Web sites for its CP&L and Florida
 Power subsidiaries.
     The sites - www.cpl.com (CP&L) and www.fpc.com (Florida Power) - provide
 Progress Energy's 2.8 million residential and commercial customers with
 improved account self-service features, in-depth product information and
 at-your-fingertips informational resources.  Some specific features on the
 newly launched sites include:
 
     * Your Account: Provides customers with online self-service options,
       including the ability to start, transfer and disconnect service; access
       information on utility bills; graph and analyze usage patterns; and pay
       online.
     * Your Home: Offers energy-saving tips, electrical safety information and
       product offerings such as surge protection and lighting systems - which
       can also be purchased online.
     * Your Business: Provides a broad overview of business-related services.
     * Our Communities: Features information on the Progress Energy Foundation,
       which distributes philanthropic funds to support programs and activities
       that benefit customers and employees.
     * Our Environment: Focuses on innovative technological breakthroughs that
       benefit customers and the environment.
     * Energy Learning Center: Offers informative facts about electrical power,
       deregulation and storm-related information for residential and business
       customers.
 
     "Progress Energy is a company committed to outstanding customer service,"
 said Bill Cavanaugh, chairman, president and CEO of Progress Energy.  "We want
 to make the lives of our customers more simple. By providing innovative online
 tools, our customers are able to more easily acquire information and maintain
 their channels of communication with the company."
     Bill Habermeyer, president and chief executive office of Florida Power,
 added, "We are confident our customers will enjoy visiting our Web site and we
 encourage them to access the features and departments that are just a click
 away.  Our site is easy to navigate and we hope our customers find it
 exciting, informative and interesting."
     Progress Energy (NYSE:   PGN) is a Fortune 500 diversified holding company
 headquartered in Raleigh, N.C., with more than 19,000 megawatts of capacity
 and $7 billion in annual revenues.  The company's diverse portfolio includes
 two major electric utility companies, CP&L and Florida Power, as well as NCNG,
 SRS and Progress Telecom.  These companies serve 2.8 million customers across
 the Southeast, providing electricity, natural gas and broadband capacity.
 For more information about Progress Energy, visit the company's Web site at
 http://progress-energy.com/.
 
 

SOURCE Progress Energy, Inc.
    RALEIGH, N.C., April 12 /PRNewswire/ -- In its ongoing effort to provide
 innovative customer service and responsiveness, Progress Energy {NYSE:   PGN}
 today launched its new customer-focused Web sites for its CP&L and Florida
 Power subsidiaries.
     The sites - www.cpl.com (CP&L) and www.fpc.com (Florida Power) - provide
 Progress Energy's 2.8 million residential and commercial customers with
 improved account self-service features, in-depth product information and
 at-your-fingertips informational resources.  Some specific features on the
 newly launched sites include:
 
     * Your Account: Provides customers with online self-service options,
       including the ability to start, transfer and disconnect service; access
       information on utility bills; graph and analyze usage patterns; and pay
       online.
     * Your Home: Offers energy-saving tips, electrical safety information and
       product offerings such as surge protection and lighting systems - which
       can also be purchased online.
     * Your Business: Provides a broad overview of business-related services.
     * Our Communities: Features information on the Progress Energy Foundation,
       which distributes philanthropic funds to support programs and activities
       that benefit customers and employees.
     * Our Environment: Focuses on innovative technological breakthroughs that
       benefit customers and the environment.
     * Energy Learning Center: Offers informative facts about electrical power,
       deregulation and storm-related information for residential and business
       customers.
 
     "Progress Energy is a company committed to outstanding customer service,"
 said Bill Cavanaugh, chairman, president and CEO of Progress Energy.  "We want
 to make the lives of our customers more simple. By providing innovative online
 tools, our customers are able to more easily acquire information and maintain
 their channels of communication with the company."
     Bill Habermeyer, president and chief executive office of Florida Power,
 added, "We are confident our customers will enjoy visiting our Web site and we
 encourage them to access the features and departments that are just a click
 away.  Our site is easy to navigate and we hope our customers find it
 exciting, informative and interesting."
     Progress Energy (NYSE:   PGN) is a Fortune 500 diversified holding company
 headquartered in Raleigh, N.C., with more than 19,000 megawatts of capacity
 and $7 billion in annual revenues.  The company's diverse portfolio includes
 two major electric utility companies, CP&L and Florida Power, as well as NCNG,
 SRS and Progress Telecom.  These companies serve 2.8 million customers across
 the Southeast, providing electricity, natural gas and broadband capacity.
 For more information about Progress Energy, visit the company's Web site at
 http://progress-energy.com/.
 
 SOURCE  Progress Energy, Inc.