Cross Country Automotive Services Introduces First Business Portal For Roadside Assistance Industry

Argosi.netSM Offers 30,000-Plus Service Providers Vital Link to CCAS'

Business, Management and Information Resources; Seeks to Raise Industry's

Service Level Standards



Apr 02, 2001, 01:00 ET from Cross Country Automotive Services

    BOSTON, April 2 /PRNewswire Interactive News Release/ -- Cross Country
 Automotive Services (CCAS) today launched Argosi.netSM, the company's new
 business-to-business portal for the more than 30,000 roadside assistance,
 towing and locksmith service providers that comprise its Service Provider
 Network (SPN).  CCAS estimates that by year end Argosi.net will increase
 online transactions with its Service Providers by 50%.  Marking yet another
 technology milestone for CCAS, Argosi.net demonstrates the company's
 commitment to making technology a central component of its business strategy
 and exemplifies how the company's technology investments will deliver long-
 term value to business partners and their customers.
     The next generation of TowNetSM..com - CCAS' web-based claims payment and
 management system launched in 1999 - www.Argosi.net enables online claims
 payment; provides a secure, performance assessment of each service provider;
 and allows for communications between CCAS and service providers and between
 individual service providers.  By using technology to help its members measure
 performance levels and improve business practices, CCAS ensures that its
 Global 2000 clients - which include American Honda Motor Co., Inc.; BMW of
 North America, Inc.; DaimlerChrysler Corporation, Amica Mutual Insurance
 Company and USAA, among others - receive the highest quality, most
 professional roadside assistance service available.
     "When a Honda or Acura owner needs roadside assistance, we want him or her
 to receive the highest possible levels of prompt, courteous and professional
 service no matter where they are," said David Rolleri, Assistant Vice
 President, Vehicle Service Contract Division of American Honda Finance
 Corporation, Inc.  "That's why for the past seven years we have offered our
 customers CCAS' program.  Argosi.net will help service providers to deliver
 the industry's best roadside assistance, and meet the increased expectations
 of today's consumers.  This is good news for our customers, and for
 Honda/Acura, since we are constantly looking for ways to enhance the level of
 service we provide to our owners."
     "Our clients count on us to deliver the highest-quality roadside
 assistance program in the country, and Argosi.net will help us continue to
 deserve their confidence," said Michael A. Saxton, CCAS's president and CEO.
 "This new communication tool allows us to address the business challenges that
 our service providers face, from offering tips that help raise financing for
 expanding tow truck fleets, to giving access to lower cost group health
 insurance plans.  If we help our service providers build strong, well-run
 businesses, they can deliver superior service to drivers when they need it the
 most."
 
     Argosi.net includes such features as:
     -- The Business Center:  Streamlines the payment and management of claims
 submitted by Service Provider Network members, and speeds communication
 between CCAS and its network.
     -- The Performance Center: Provides an assessment of service providers'
 ability to meet specific CCAS objectives-- prompt call response, fair cost per
 claim and customer satisfaction--and offers online training information.
     -- The Equipment and Services Center: Offers members a free classified ad
 service and access to a broad range of industry resources, including
 relationships with companies such as Parts.com, Inc. (www.parts.com) who offer
 discounts to CCAS Service Providers.
 
     Members may also share information on community boards and use the portal
 as a personalized home page, complete with news, weather and sports from
 YellowBrix, Inc. (www.yellowbrix.com), and directions from MapQuest.com, Inc.
 (www.mapquest.com).
     Since 1972, CCAS has provided a variety of customer relationship
 management initiatives to clients, which include half of all automobile
 manufacturers and importers/distributors, half of the top property-casualty
 insurance companies, leading wireless carriers, financial institutions,
 affinity groups and other organizations.
 
     About Cross Country Automotive Services
     Headquartered in Boston, Massachusetts, Cross Country Automotive Services
 (www.CrossCountry-Auto.com) is the leading provider of mobility-related
 customer service programs in North America, including emergency roadside
 assistance, telematics support, direct marketing and customer relationship
 management.  Over 1,400 Cross Country employees serve more than 100 corporate
 clients and their more than 40 million customers each year.  Cross Country
 Automotive Services is a member of The Cross Country Group, the largest
 privately held provider of  customer service programs in the United States.
 
                     MAKE YOUR OPINION COUNT -  Click Here
            http://tbutton.prnewswire.com/prns.jsp?c=11690X25440815
 
 

SOURCE Cross Country Automotive Services
    BOSTON, April 2 /PRNewswire Interactive News Release/ -- Cross Country
 Automotive Services (CCAS) today launched Argosi.netSM, the company's new
 business-to-business portal for the more than 30,000 roadside assistance,
 towing and locksmith service providers that comprise its Service Provider
 Network (SPN).  CCAS estimates that by year end Argosi.net will increase
 online transactions with its Service Providers by 50%.  Marking yet another
 technology milestone for CCAS, Argosi.net demonstrates the company's
 commitment to making technology a central component of its business strategy
 and exemplifies how the company's technology investments will deliver long-
 term value to business partners and their customers.
     The next generation of TowNetSM..com - CCAS' web-based claims payment and
 management system launched in 1999 - www.Argosi.net enables online claims
 payment; provides a secure, performance assessment of each service provider;
 and allows for communications between CCAS and service providers and between
 individual service providers.  By using technology to help its members measure
 performance levels and improve business practices, CCAS ensures that its
 Global 2000 clients - which include American Honda Motor Co., Inc.; BMW of
 North America, Inc.; DaimlerChrysler Corporation, Amica Mutual Insurance
 Company and USAA, among others - receive the highest quality, most
 professional roadside assistance service available.
     "When a Honda or Acura owner needs roadside assistance, we want him or her
 to receive the highest possible levels of prompt, courteous and professional
 service no matter where they are," said David Rolleri, Assistant Vice
 President, Vehicle Service Contract Division of American Honda Finance
 Corporation, Inc.  "That's why for the past seven years we have offered our
 customers CCAS' program.  Argosi.net will help service providers to deliver
 the industry's best roadside assistance, and meet the increased expectations
 of today's consumers.  This is good news for our customers, and for
 Honda/Acura, since we are constantly looking for ways to enhance the level of
 service we provide to our owners."
     "Our clients count on us to deliver the highest-quality roadside
 assistance program in the country, and Argosi.net will help us continue to
 deserve their confidence," said Michael A. Saxton, CCAS's president and CEO.
 "This new communication tool allows us to address the business challenges that
 our service providers face, from offering tips that help raise financing for
 expanding tow truck fleets, to giving access to lower cost group health
 insurance plans.  If we help our service providers build strong, well-run
 businesses, they can deliver superior service to drivers when they need it the
 most."
 
     Argosi.net includes such features as:
     -- The Business Center:  Streamlines the payment and management of claims
 submitted by Service Provider Network members, and speeds communication
 between CCAS and its network.
     -- The Performance Center: Provides an assessment of service providers'
 ability to meet specific CCAS objectives-- prompt call response, fair cost per
 claim and customer satisfaction--and offers online training information.
     -- The Equipment and Services Center: Offers members a free classified ad
 service and access to a broad range of industry resources, including
 relationships with companies such as Parts.com, Inc. (www.parts.com) who offer
 discounts to CCAS Service Providers.
 
     Members may also share information on community boards and use the portal
 as a personalized home page, complete with news, weather and sports from
 YellowBrix, Inc. (www.yellowbrix.com), and directions from MapQuest.com, Inc.
 (www.mapquest.com).
     Since 1972, CCAS has provided a variety of customer relationship
 management initiatives to clients, which include half of all automobile
 manufacturers and importers/distributors, half of the top property-casualty
 insurance companies, leading wireless carriers, financial institutions,
 affinity groups and other organizations.
 
     About Cross Country Automotive Services
     Headquartered in Boston, Massachusetts, Cross Country Automotive Services
 (www.CrossCountry-Auto.com) is the leading provider of mobility-related
 customer service programs in North America, including emergency roadside
 assistance, telematics support, direct marketing and customer relationship
 management.  Over 1,400 Cross Country employees serve more than 100 corporate
 clients and their more than 40 million customers each year.  Cross Country
 Automotive Services is a member of The Cross Country Group, the largest
 privately held provider of  customer service programs in the United States.
 
                     MAKE YOUR OPINION COUNT -  Click Here
            http://tbutton.prnewswire.com/prns.jsp?c=11690X25440815
 
 SOURCE  Cross Country Automotive Services