CSG Announces Winners of Customer Service Week 2000 Contest

Apr 13, 2001, 01:00 ET from The Customer Service Group

    NEW YORK, April 13 /PRNewswire/ -- The Customer Service Group has
 announced the winners of the Five Customer Service Week Goals (TM) contest.
 Readers of the Customer Service Group's Countdown to CS Week email bulletin
 were asked to tell how their 2000 Customer Service Week celebrations attained
 one or all of the five goals.
 
     Goal 1 -- Boost morale, motivation and teamwork in your customer service
 department.
 
     First Prize: Tailgate Contest sent in by Amy Kimmey, Training Specialist
 at KPMG Human Resource Service Center. KPMG turned a plain picnic into a team
 tailgate contest to go along with their "sports" dress-up day.
 
     Runner up: Pit Stops sent in by Mary Davis-Schmidt, Training & Employee
 Development at IKON Office Solutions. Field service agents could pull up to
 several locations throughout the area where they were treated to goodies,
 donuts and juice while their oil was checked and windshields cleaned.
 
     Goal 2 -- Reward your customer service reps for the important work they do
 all year long.
 
     First Prize: Very Important Meeting (VIM) sent in by Carol Ufford, of the
 City of Toronto Corporate Help Desk, a surprise party disguised as a regular
 meeting.
 
     Runner up: Pride Jars sent in by Brenda Caruthers at O'Sullivan
 Industries. The purpose of the "Pride Jar" is for supervisors or co-workers to
 drop in a note of recognition for reps who go above and beyond.
 
     Goal 3 -- Raise company-wide awareness of the important role that customer
 service plays in your company's success.
 
     First Prize: Management Auction sent in by Judy Bradford, Project
 Administrator at Supreme Distribution Services. CS reps bid on an hour of time
 with members of the administrative, managerial and executive staff to talk
 over customer service and policy issues.
 
     Runner up: What has CS done for me lately? sent in by Gayle Rubin, HR
 Consultant at HCPro. HCPro held a companywide contest asking people to tell
 "What has customer service done for me latety?"
 
     Goal 4 -- Thank other departments for their yearlong support.
 
     First Prize: Nacho Baskets sent in by Nancy Valente, Helpdesk Manager at
 Towers Perrin. The helpdesk at Towers Perrin put a new spin on thanking other
 departments by giving gifts to the "problem" areas.
 
     Runner-up: Outside Vendor Tour sent in by Lorrie Moreland, Customer
 Service Manager at Whitmore Print & Imagining. Whitmore spread the Customer
 Service Week message beyond thanking other departments in their company to
 include their outside vendors.
 
     Goal 5 -- Let your customers know about your company's commitment to
 customer satisfaction.
 
     First Prize: Customer Service Week Raffle sent in by Sandra Check
 Davenport, Senior Director, Customer Service & Transit Information, New Jersey
 Transit. NJ Transit passed out thousands of brochures to customers that
 described CS Week, offered tips for a safe ride and an entry form for a raffle
 of free monthly passes.
 
     Runner up: Feedback Cards sent in by Ray Pierotti, Customer Contact
 Supervisor, La Plata Electric Association. LPEA wanted their customers to know
 that they care about service, so they asked their customers to rate them using
 feedback cards.
 
     Customer Service Week is a national event that is devoted to recognizing
 the importance of customer service and honoring the people on the front lines
 of the service revolution. CS Week was begun in 1988. In 1992, the U.S.
 Congress proclaimed CS Week a nationally recognized event, and it is
 celebrated by thousands of companies in North America.
 
     The New York-based Customer Service Group
 http://www.CustomerServiceGroup.com is a leader in promoting Customer Service
 Week. Each year since 1991, CSG has created a new theme and logo for Customer
 Service Week and has provided information, resources and inspiration for
 Customer Service Week through email bulletins, planning tools and celebration
 materials. To sign up for the free Countdown to CS Week email bulletin, logon
 to http://www.CSWeek.com.
 
 

SOURCE The Customer Service Group
    NEW YORK, April 13 /PRNewswire/ -- The Customer Service Group has
 announced the winners of the Five Customer Service Week Goals (TM) contest.
 Readers of the Customer Service Group's Countdown to CS Week email bulletin
 were asked to tell how their 2000 Customer Service Week celebrations attained
 one or all of the five goals.
 
     Goal 1 -- Boost morale, motivation and teamwork in your customer service
 department.
 
     First Prize: Tailgate Contest sent in by Amy Kimmey, Training Specialist
 at KPMG Human Resource Service Center. KPMG turned a plain picnic into a team
 tailgate contest to go along with their "sports" dress-up day.
 
     Runner up: Pit Stops sent in by Mary Davis-Schmidt, Training & Employee
 Development at IKON Office Solutions. Field service agents could pull up to
 several locations throughout the area where they were treated to goodies,
 donuts and juice while their oil was checked and windshields cleaned.
 
     Goal 2 -- Reward your customer service reps for the important work they do
 all year long.
 
     First Prize: Very Important Meeting (VIM) sent in by Carol Ufford, of the
 City of Toronto Corporate Help Desk, a surprise party disguised as a regular
 meeting.
 
     Runner up: Pride Jars sent in by Brenda Caruthers at O'Sullivan
 Industries. The purpose of the "Pride Jar" is for supervisors or co-workers to
 drop in a note of recognition for reps who go above and beyond.
 
     Goal 3 -- Raise company-wide awareness of the important role that customer
 service plays in your company's success.
 
     First Prize: Management Auction sent in by Judy Bradford, Project
 Administrator at Supreme Distribution Services. CS reps bid on an hour of time
 with members of the administrative, managerial and executive staff to talk
 over customer service and policy issues.
 
     Runner up: What has CS done for me lately? sent in by Gayle Rubin, HR
 Consultant at HCPro. HCPro held a companywide contest asking people to tell
 "What has customer service done for me latety?"
 
     Goal 4 -- Thank other departments for their yearlong support.
 
     First Prize: Nacho Baskets sent in by Nancy Valente, Helpdesk Manager at
 Towers Perrin. The helpdesk at Towers Perrin put a new spin on thanking other
 departments by giving gifts to the "problem" areas.
 
     Runner-up: Outside Vendor Tour sent in by Lorrie Moreland, Customer
 Service Manager at Whitmore Print & Imagining. Whitmore spread the Customer
 Service Week message beyond thanking other departments in their company to
 include their outside vendors.
 
     Goal 5 -- Let your customers know about your company's commitment to
 customer satisfaction.
 
     First Prize: Customer Service Week Raffle sent in by Sandra Check
 Davenport, Senior Director, Customer Service & Transit Information, New Jersey
 Transit. NJ Transit passed out thousands of brochures to customers that
 described CS Week, offered tips for a safe ride and an entry form for a raffle
 of free monthly passes.
 
     Runner up: Feedback Cards sent in by Ray Pierotti, Customer Contact
 Supervisor, La Plata Electric Association. LPEA wanted their customers to know
 that they care about service, so they asked their customers to rate them using
 feedback cards.
 
     Customer Service Week is a national event that is devoted to recognizing
 the importance of customer service and honoring the people on the front lines
 of the service revolution. CS Week was begun in 1988. In 1992, the U.S.
 Congress proclaimed CS Week a nationally recognized event, and it is
 celebrated by thousands of companies in North America.
 
     The New York-based Customer Service Group
 http://www.CustomerServiceGroup.com is a leader in promoting Customer Service
 Week. Each year since 1991, CSG has created a new theme and logo for Customer
 Service Week and has provided information, resources and inspiration for
 Customer Service Week through email bulletins, planning tools and celebration
 materials. To sign up for the free Countdown to CS Week email bulletin, logon
 to http://www.CSWeek.com.
 
 SOURCE  The Customer Service Group