CSG Systems and Athene Software Partner to Offer Intelligent CRM Solution

Integrated Offering Provides an End-to-End Analytic Solution That Predicts

Churn and Recommends Cost-Effective Methods to Retain Customers



Apr 24, 2001, 01:00 ET from CSG Systems, Inc.

    ENGLEWOOD, Colo., April 24 /PRNewswire Interactive News Release/ -- CSG
 Systems, Inc., a subsidiary of CSG Systems International, Inc. (Nasdaq:   CSGS),
 a leading provider of customer care and billing solutions to the
 communications industry, and Athene Software Inc., a provider of
 customer-focused Intelligent Customer Relationship Management (iCRM(TM))
 software, today announced a partnership to provide Communication Service
 Providers (CSPs) with enhanced customer relationship management tools that
 accurately predict customer behavior and proactively recommend actions to
 prevent customer defections and maximize revenues.
     CSG will seamlessly integrate Athene's APT Churn(TM), and APT
 Profitability(TM) software applications into its core customer care and
 billing solutions, CCS(R)/ACSR(R), CSG.net(TM) and CSG NextGen(TM).  The
 integrated application will give service providers an enhanced CRM solution
 that allows valuable insight into individual customers' vulnerability to
 churn, revenue potential and interests on a more personal level.  The
 predictive intelligence incorporated into the solution provides near real-time
 analysis of customer behavior throughout their lifecycle.
     The end-to-end solution offers service providers predictive analytic
 solutions that leverage consumer data actively residing within CSG's core
 customer care systems.  These intelligent solutions address the diverse
 challenges faced by service providers at different points in their customer's
 lifecycles.  They enable proactive customer service, measure revenue
 potential, and increase one-to-one marketing and up-selling opportunities, all
 of which have been proven to reduce churn rates and increase profit margins.
     "With the help of Athene, CSG now offers an add-on customer-focused
 predictive solution that helps to identify and target customers with the
 greatest profitability," said Sally Else, CSG vice president of product
 management.  "Our partnership with Athene builds upon the relationship
 management functionality inherent in CSG's core customer care solutions and
 enables our clients to more proactively service customers, predict behavior,
 and recommend actions to effectively anticipate and meet individual needs."
     "As competition increases in the communications industry, service
 providers are seeking ways to keep their most valued customers," said Eric A.
 Johnson, Athene President and CEO.  "The integration of Athene's innovative
 technology into CSG's core products, offers service providers a comprehensive,
 end-to-end solution that enhances and expands their customer care
 capabilities, decreases customer churn and in turn can help to increase
 profits."
 
     About CSG Systems, Inc.
     Based in Denver, Colorado, CSG Systems, Inc., a subsidiary of CSG Systems
 International, Inc. (Nasdaq:   CSGS), provides customer care and billing
 services worldwide for the converging communications markets, including cable
 television, direct broadcast satellite, telephony, online services, and
 others.  CSG offers its clients a full range of processing services, software,
 and support services that automate customer management functions, including
 billing, sales support and order processing, invoice calculation and
 production, management reporting and customer analysis for target marketing.
 CSG Systems, Inc. provides its services to more than one-third of the
 households in the United States.  Information about CSG Systems, Inc. and its
 products can be found at www.csgsys.com.
 
     About Athene Software:
     Athene Software develops and markets Intelligent Customer Relationship
 Management (iCRM(TM)) software which dynamically predicts customer behavior,
 reveals the drivers or reasons for this behavior, delivers pro-active, real-
 time recommendations to all customer touch points, and continuously learns
 with each customer interaction.  Athene's predictive intelligence provides a
 360-degree view of customers throughout their life cycle.  Drawing on the
 expertise of some of the world's best domain experts and machine learning
 scientists, Athene enables ISPs, subscriber-based e-businesses and
 Communications Service Providers around the world to proactively build and
 retain profitable, long-term and loyal customer bases.  Athene Software is
 headquartered in Boulder, Colorado, USA with offices in London.  For more
 information, call +1 303-786-7500 or visit www.athenesoft.com.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X60575535
 
 

SOURCE CSG Systems, Inc.
    ENGLEWOOD, Colo., April 24 /PRNewswire Interactive News Release/ -- CSG
 Systems, Inc., a subsidiary of CSG Systems International, Inc. (Nasdaq:   CSGS),
 a leading provider of customer care and billing solutions to the
 communications industry, and Athene Software Inc., a provider of
 customer-focused Intelligent Customer Relationship Management (iCRM(TM))
 software, today announced a partnership to provide Communication Service
 Providers (CSPs) with enhanced customer relationship management tools that
 accurately predict customer behavior and proactively recommend actions to
 prevent customer defections and maximize revenues.
     CSG will seamlessly integrate Athene's APT Churn(TM), and APT
 Profitability(TM) software applications into its core customer care and
 billing solutions, CCS(R)/ACSR(R), CSG.net(TM) and CSG NextGen(TM).  The
 integrated application will give service providers an enhanced CRM solution
 that allows valuable insight into individual customers' vulnerability to
 churn, revenue potential and interests on a more personal level.  The
 predictive intelligence incorporated into the solution provides near real-time
 analysis of customer behavior throughout their lifecycle.
     The end-to-end solution offers service providers predictive analytic
 solutions that leverage consumer data actively residing within CSG's core
 customer care systems.  These intelligent solutions address the diverse
 challenges faced by service providers at different points in their customer's
 lifecycles.  They enable proactive customer service, measure revenue
 potential, and increase one-to-one marketing and up-selling opportunities, all
 of which have been proven to reduce churn rates and increase profit margins.
     "With the help of Athene, CSG now offers an add-on customer-focused
 predictive solution that helps to identify and target customers with the
 greatest profitability," said Sally Else, CSG vice president of product
 management.  "Our partnership with Athene builds upon the relationship
 management functionality inherent in CSG's core customer care solutions and
 enables our clients to more proactively service customers, predict behavior,
 and recommend actions to effectively anticipate and meet individual needs."
     "As competition increases in the communications industry, service
 providers are seeking ways to keep their most valued customers," said Eric A.
 Johnson, Athene President and CEO.  "The integration of Athene's innovative
 technology into CSG's core products, offers service providers a comprehensive,
 end-to-end solution that enhances and expands their customer care
 capabilities, decreases customer churn and in turn can help to increase
 profits."
 
     About CSG Systems, Inc.
     Based in Denver, Colorado, CSG Systems, Inc., a subsidiary of CSG Systems
 International, Inc. (Nasdaq:   CSGS), provides customer care and billing
 services worldwide for the converging communications markets, including cable
 television, direct broadcast satellite, telephony, online services, and
 others.  CSG offers its clients a full range of processing services, software,
 and support services that automate customer management functions, including
 billing, sales support and order processing, invoice calculation and
 production, management reporting and customer analysis for target marketing.
 CSG Systems, Inc. provides its services to more than one-third of the
 households in the United States.  Information about CSG Systems, Inc. and its
 products can be found at www.csgsys.com.
 
     About Athene Software:
     Athene Software develops and markets Intelligent Customer Relationship
 Management (iCRM(TM)) software which dynamically predicts customer behavior,
 reveals the drivers or reasons for this behavior, delivers pro-active, real-
 time recommendations to all customer touch points, and continuously learns
 with each customer interaction.  Athene's predictive intelligence provides a
 360-degree view of customers throughout their life cycle.  Drawing on the
 expertise of some of the world's best domain experts and machine learning
 scientists, Athene enables ISPs, subscriber-based e-businesses and
 Communications Service Providers around the world to proactively build and
 retain profitable, long-term and loyal customer bases.  Athene Software is
 headquartered in Boulder, Colorado, USA with offices in London.  For more
 information, call +1 303-786-7500 or visit www.athenesoft.com.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X60575535
 
 SOURCE  CSG Systems, Inc.