Customer Contact Expo Reveals Top Line-up of Speakers for 2015 Show

Aug 05, 2015, 09:40 ET from UBM EMEA

LONDON, August 5, 2015 /PRNewswire/ --

A host of industry leaders confirmed to speak at the premium contact centre and customer service event this autumn 

30th September - 1st October, Olympia London 

The UK's largest live event for the contact centre and customer service industry, Customer Contact Expo today revealed a number of exciting additions to its conference programme including best-selling authors, TV Personalities, futurologists and representatives from government taskforces. Taking place from 30th September to 1st October the free to attend event today revealed details of its conference programme that will span six theatres over the two days.

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Unique Insights from Industry Leaders 

David MacLeod OBE, chair of the government's Employee Engagement Taskforce which was launched by the David Cameron in 2011. David has also co-authored a book called The Extra Mile on the theme of how to engage your people to win and is co-author of the MacLeod Report to Government called Engaging for Success.

Another key session will be hosted by Matt Dixon, bestselling author and Executive Director of the Financial Services practice and Customer Contact Leadership Council at The Corporate Executive Board Company (CEB). Presenting findings published in his latest book 'The Effortless Experience', Matt will provide various examples of how companies have successfully reduced customer effort from management and frontline reps and the positive results they have achieved. Matt was recently named fourth in the 2015 Top 25 Customer Experience Leaders.

Star of BBC hit TV show The Call Centre, Nev Wilshire will be speaking at 15.10 in the Leadership Arena on 30th September, exploring employee engagement and how happy people sell, including his own unique methods to motivate and retain staff. Nev Wilshire shot to fame in 2013 as the star of the award-winning, BBC Three fly-on-the-wall documentary The Call Centre, filmed at Nev Wilshire's call centre in Swansea, which followed the ups and downs of everyday life at the company.

Other keynote speakers confirmed to participate within the Leadership Arena at Customer Contact Expo 2015 include Chris Brindley, Managing Director of Metro Bank, who will look at how his customer-centric organisation is helping to shake up the retail banking industry, plus Dr Nicola Millard, Head of Consumer Insights & Futures at the BT Global Innovation team, who will look at the autonomous customer in 2015, amongst many others.

Free to attend Conference Programme 

For the second year running, all 30 sessions of the Customer Contact Expo Conference will be free to attend for all visitors, along with the Leadership Arena a further two theatres will host leading industry figures who will share their valuable insights and experience. Speakers already confirmed to participate include Luke Todd, Head of Customer Operations at Gumtree, Jez Groom, Chief Choice Architect at #ogilvychange,  Jason Bartram, Head of Operations at Virgin Media and Michael Mrini, Director of Information Technology, Edwardian Group.

A number of case studies will be presented as part of the Customer Contact Expo Conference programme, including a presentation from Hughes Insurance. In this session Chris Rainsforth the Customer Experience and Quality Specialist at The Forum and Ruth Mercer, Hughes Insurance Service Quality Manager will show how changing the culture, streamlining processes and improving the quality of the customer experience had positive financial benefits for the company.

Dedicated Solutions Theatres 

Finally, Customer Contact Expo will also host three dedicated Solutions Theatres that will offer bite-sized taster sessions of some of the many and varied products and solutions on offer at the show. Focusing on three core areas of People, Technology and Future Solutions, visitors will be able to gain advice and knowledge on recent product and service developments and how they can successfully be applied within their organisation.

Helen Curl, Event Director for Customer Contact Expo, said: "We are really excited to announce such a strong line up of speakers participating in Customer Contact Expo this year. We really wanted to make sure that we could add value and facilitate learning for our visitors this year. With industry leaders alongside practical solutions there is plenty for everyone to take home with them and use within the workplace."

Customer Contact Expo will once again run alongside eCommerce Expo, the UK's biggest marketplace for buyers and suppliers of the latest ecommerce technology, products and services. The two shows annually welcome over 11,000 visitors and offer a great opportunity to discover the latest trends and technologies within these two complementary sectors.

Registration is now open for Customer Contact Expo 2015, to register for a badge visit


Notes to editor:  

About Customer Contact Expo 2015:

Customer Contact Expo brings together the entire customer service and contact centre industry under one roof each year at Olympia London. It is a must-attend event for anyone who works in customer service or customer contact, with leading technology suppliers showcasing innovation and an extensive educational programme.

About eCommerce Expo 2015: 

eCommerce Expo is the UK's biggest marketplace for buyers and suppliers of the latest ecommerce technology, products and services focusing on all areas of ecommerce, delivering specialist advice, products & services and thought leadership on areas including: marketing, platforms, payments, delivery & logistics, customer service and the more generalist topics affecting ecommerce and multichannel strategies.

About UBM EMEA: 

UBM EMEA connects people and creates opportunities for companies across five continents to develop new business, meet customers, launch new products, promote their brands and expand their markets.  Through premier brands such as Routes, CPhI, IFSEC, Ecobuild, Seatrade, and many others, UBM EMEA exhibitions, conferences, awards programs, publications, websites and training and certification programs are an integral part of the marketing plans of companies across seven industry sectors.

@callcentrefocus    @ecommerceexpo