CyberRep Announces Perrier Agreement For Customer Acquisition and Web-Enabled CRM Services

Apr 24, 2001, 01:00 ET from CyberRep, Inc.

    MCLEAN, Va., April 24 /PRNewswire Interactive News Release/ -- CyberRep,
 the leading outsourced customer relationship management company (CRM), today
 announced the renewal of an agreement with The Perrier Group of America to
 provide inbound customer acquisition services for an additional two years.
 The multi million-dollar agreement requires CyberRep Customer Interaction
 Specialists to handle incoming responses to Perrier direct marketing
 initiatives for home/office deliveries of Perrier's regional spring water
 brands, which includes Arrowhead, Calistoga, Deer Park, Ice Mountain, Poland
 Spring, Ozarka and Zephyrhills.
     "Our continual growth with Perrier over the past several years has
 resulted in our ability to provide superior customer care.  In fact, this
 account has doubled in size upon renewal," said Douglas Palley, CyberRep
 President.
     "Our relationship with CyberRep has evolved because of their seamless
 execution and outstanding results.  Renewing and adding services to the
 agreement was based on CyberRep's proven successful track record with
 Perrier," said Ricki Gardner, National Marketing Manager for The Perrier
 Group.
     New to the agreement, CyberRep may provide e-mail and chat services for
 Perrier's brands' web sites.
 
     About Perrier
     The Perrier Group of America, Inc. is the leading bottled water company in
 the U.S.  Its family of 15 well-known brands is built upon natural spring
 water products, including Poland Spring from Maine, the number one brand in
 America.  Consumers around the country enjoy other popular regional brands
 such as Arrowhead, Ozarka, Deer Park and Zephyrhills.  The Perrier Group is
 also the exclusive importer of globally-recognized brands such as Perrier and
 Vittel from France and S. Pellegrino from Italy.  The company's parent
 organization is Perrier Vittel, Nestle Group, based in Paris, a business unit
 of the Swiss company, Nestle, S.A.
 
     About CyberRep
     CyberRep, Inc., headquartered in McLean, Va., is the nation's leading
 outsourced CRM provider currently serving Fortune 1000 and major technology
 and e-commerce companies.  Founded in 1991, CyberRep has been helping a wide
 range of organizations manage relationships with their customers, and is a
 winner of over a dozen prestigious awards. CyberRep's Circle of Services(R)
 includes on-line chat, e-mail response, e-fax-on-demand, interactive voice
 response (IVR), live telephone interaction-available in 10 different
 languages, fulfillment, data mining and analysis, and direct marketing
 initiatives.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X90433715
 
 

SOURCE CyberRep, Inc.
    MCLEAN, Va., April 24 /PRNewswire Interactive News Release/ -- CyberRep,
 the leading outsourced customer relationship management company (CRM), today
 announced the renewal of an agreement with The Perrier Group of America to
 provide inbound customer acquisition services for an additional two years.
 The multi million-dollar agreement requires CyberRep Customer Interaction
 Specialists to handle incoming responses to Perrier direct marketing
 initiatives for home/office deliveries of Perrier's regional spring water
 brands, which includes Arrowhead, Calistoga, Deer Park, Ice Mountain, Poland
 Spring, Ozarka and Zephyrhills.
     "Our continual growth with Perrier over the past several years has
 resulted in our ability to provide superior customer care.  In fact, this
 account has doubled in size upon renewal," said Douglas Palley, CyberRep
 President.
     "Our relationship with CyberRep has evolved because of their seamless
 execution and outstanding results.  Renewing and adding services to the
 agreement was based on CyberRep's proven successful track record with
 Perrier," said Ricki Gardner, National Marketing Manager for The Perrier
 Group.
     New to the agreement, CyberRep may provide e-mail and chat services for
 Perrier's brands' web sites.
 
     About Perrier
     The Perrier Group of America, Inc. is the leading bottled water company in
 the U.S.  Its family of 15 well-known brands is built upon natural spring
 water products, including Poland Spring from Maine, the number one brand in
 America.  Consumers around the country enjoy other popular regional brands
 such as Arrowhead, Ozarka, Deer Park and Zephyrhills.  The Perrier Group is
 also the exclusive importer of globally-recognized brands such as Perrier and
 Vittel from France and S. Pellegrino from Italy.  The company's parent
 organization is Perrier Vittel, Nestle Group, based in Paris, a business unit
 of the Swiss company, Nestle, S.A.
 
     About CyberRep
     CyberRep, Inc., headquartered in McLean, Va., is the nation's leading
 outsourced CRM provider currently serving Fortune 1000 and major technology
 and e-commerce companies.  Founded in 1991, CyberRep has been helping a wide
 range of organizations manage relationships with their customers, and is a
 winner of over a dozen prestigious awards. CyberRep's Circle of Services(R)
 includes on-line chat, e-mail response, e-fax-on-demand, interactive voice
 response (IVR), live telephone interaction-available in 10 different
 languages, fulfillment, data mining and analysis, and direct marketing
 initiatives.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X90433715
 
 SOURCE  CyberRep, Inc.