NEW YORK, Aug. 3, 2015 /PRNewswire/ -- Data breach communications are up, financial misdeeds down, according to data released today by CrisisReponsePro.com, a web startup that tracks public statements by companies during crisis-related events.
Public statements collected by CrisisResponsePro that were issued by organizations in response to data breaches and other Internet- or computer-related issues rose by 19.6% in the second quarter of 2015 when compared to the first quarter, according to the most recent statistics for the period ending June 30, 2015. By contrast, statements related to financial issues decreased 27.9% when compared to Q1. Financial-related crisis statements now represent just 5.4% of the total public statements collected, down from 8.6% in 2014.
"Data breaches are the crisis de jour," said Jim Haggerty, founder and CEO of CrisisResponsePro.com. "We've been cataloging these statements on a daily basis since 2013, and what is most remarkable is the rise in public responses when a data breach or other IT crisis hits."
Haggerty continued: "Consider this: In 2013, our CrisisResponsePro.com software recorded fewer than 30 public statements related to data breaches or other cyber-related crisis events. In 2014, we collected 130. In 2015, we are on pace to catalog nearly 300 data breach communications — that's more than five each week by major companies or organizations facing these issues."
CrisisResponsePro.com is an innovative new subscription software that facilitates crisis, litigation and other critical communications response. Using a proprietary methodology, CrisisResponsePro.com collects and catalogs thousands of statements issued each year by companies and organizations in response to crisis events. These statements can be searched and reviewed by CrisisResponsePro users at the touch of a button to assist organizations in responding to their own crises or sensitive reputational events. There are currently more than 6,500 statements in the CrisisResponsePro.com database.
While not a scientific survey of the crisis events organizations experience, the statistics offer insight into the types of public responses issued in the wake of unexpected events that threaten to have negative reputational consequences for a company or organization.
Public response to legal issues, accidents and product or service issues remained steady during the past year and — despite the rise of cyber-related crisis response — still dominate the statistics. Legal issues represented 24% of the statements in the first two quarters of 2015 and 22% of 2014 statements, while accidents accounted for 16.7% of public statements in 2015 and 17% in 2014. Product or service issues remained steady as well, representing 15% of public statement in both 2014 and 2015.
While these areas were static, the areas of most movement were in cyber crises and financial-related issues, with data breaches and other IT-related events showing the largest jump over time.
As to the decline in public statements related to financial matters in this most recent quarter, Haggerty said: "We've seen a steady decline in statements related to financial crises over the past several quarters. We suspect that as the 2008 financial crisis and its aftermath fades in our collective consciousness, so too does the need to confront the type of public crisis that would have landed a company on the front page just a few years ago."
Launched in May 2015, CrisisResponsePro.com's highly secure, web-based subscription portal brings the crisis communications team together and provides content and a collaborative platform to respond quickly and effectively to immediate crises like physical accidents, data breaches or product recalls, as well as longer-term issues related to legal, regulatory or public affairs matters.
Built around the "Virtual WorkRoom" concept, CrisisResponsePro.com users can alert members of the crisis team and open a new WorkRoom at the touch of a button. Users can store and view their crisis-related documents in a secure, cloud-based DocVault.
In addition to the Public Statement database, users can access hundreds of templates, checklists and other documents, and upload their own crisis plan for easy access from any computer or mobile device. The site also offers daily updated news and analysis of current crises, as well as best practices for anyone who needs to communicate, immediately and effectively, to media, investors, employees and other key stakeholders.
CrisisResponsePro is hosted on secure, private servers by Summitas, a creator of groundbreaking portals for the financial community. This allows CrisisResponsePro to deliver effective crisis communications with the highest level of security: NSA-level, 256-bit encryption (in transit and at rest); password protection for all documents; secure, encrypted confidential messaging; two-factor authentication; and daily backup to multiple server locations with bank-level security.
Monthly subscriptions to CrisisResponsePro.com start at just $299 for up to four users, with members charged based upon the number of Virtual WorkRooms open and users accessing the system in any given month. This allows the software to scale depending upon the size of the organization and the number of issues faced. Enterprise pricing is available for larger organizations.
For more information about CrisisRepsonsePro, visit www.crisisresponsepro.com.