DecisionOne Deploys MaaS360 in a Single Day to Support BYOD

North America's largest independent technology support organization streamlines service and cuts field technician costs in half using MaaS360

May 15, 2014, 08:55 ET from Fiberlink

PHILADELPHIA, May 15, 2014 /PRNewswire/ -- Fiberlink®, an IBM company and leader in enterprise mobility management (EMM), today announced that IT services firm DecisionOne is successfully using MaaS360 to securely manage employee-owned Android, iOS and Windows Phone devices.

With a focus on transforming technology management, DecisionOne needed a new mobile solution to offer its clients and support its own internal Bring Your Own Device (BYOD) policy. After evaluating MaaS360, DecisionOne immediately determined that it could spend less time rolling out a solution and more time driving innovation in its own business. The MaaS360 Secure Productivity Suite allows DecisionOne employees to safely access corporate data while preserving their privacy.

DecisionOne's IT team is now developing and deploying apps that will accelerate ticket resolution, improve customer satisfaction, and reduce employee travel spend and time by as much as 50 percent.

"As a technology services provider, we know how important it is to use the products we offer, and that is exactly what we are doing with MaaS360," said John Rooney, senior vice president of on-site services, DecisionOne. "Using our internal help desk to manage the rollout, our single-day deployment was not only impressive but unheard of when implementing new technology."

DecisionOne is currently working to enable additional MaaS360 functionality and custom apps that will result in the following benefits:

  • Ability to track and manage field employees for reduced costs: Using MaaS360's mobile application management, DecisionOne plans to roll out an app that will pinpoint the location of technicians and automatically assign tickets according to client proximity. This will not only cut related travel spend and time up to 50 percent, but also provide clients with faster service.
  • Integrated apps for a more efficient workforce: Through the MaaS360 App Catalog, technicians can easily find the apps that allow them to instantly receive and understand their service ticket, order the appropriate parts, and determine the best and fastest way to get to the client site. 
  • Uncompromising protection of client data: With employees using personal devices to access and edit confidential client information, data security is of the utmost importance. Using MaaS360 to contain the movement of data, DecisionOne has been able to customize security controls by user roles, context and location.

"DecisionOne is a perfect example of how mobile management and security can have a direct impact on so many aspects of a business – engagement, employee efficiency and the bottom line," said Christopher Clark, president at Fiberlink. "As a leader in the business of support, DecisionOne quickly recognized how MaaS360 allows them to streamline, simplify and automate enterprise mobility so they can focus on the customer."

MaaS360 offers capabilities to deliver a comprehensive mobile management and security solution and is a critical component of IBM's MobileFirst portfolio.

About DecisionOne

DecisionOne Corporation is the largest independent technology support organization in North America delivering world-class managed infrastructure services, legacy equipment support and logistics management across all technologies. As a vendor-agnostic partner, our highly skilled international team enables DecisionOne to deliver outstanding support services to organizations anywhere, anytime. DecisionOne uses best-in-class tools to deliver a holistic solution for each unique infrastructure, allowing our clients to predict IT costs, and reallocate and refocus their valuable IT resources toward achieving business objectives. Visit us at, follow us at @DecisionOne, become a fan on Facebook, visit our company page on LinkedIn, subscribe to our YouTube channel, and link to us via Google+.   

About MaaS360

MaaS360 by Fiberlink, an IBM company, is the trusted enterprise mobility management solution to thousands of customers worldwide -- from Fortune 500 companies to small businesses. We make working in a mobile world simple and safe by delivering comprehensive mobile security and management for applications, content, email, and devices. Instantly accessible from the web, MaaS360 is easy to use and maintain and provides the flexibility organizations need to fully embrace mobility in every aspect of their business. Backed by the most responsive support in the industry, we put our customers first by providing them with the best user experience for IT and employees. To learn more go to

© 2014 MaaS360 and the MaaS360 logo are trademarks of Fiberlink Communications and may be registered in certain jurisdictions. All other brand names are trademarks of their respective partners.

SOURCE Fiberlink