Digital Fuel and MetraTech Integrate Service Level Management and Billing for Service Providers

Integrated billing and service management solution increases service provider

profitability, automates SLA management, and speeds time-to-market



Apr 02, 2001, 01:00 ET from MetraTech

    BRISBANE, Calif., April 2 /PRNewswire/ -- Digital Fuel, the leading
 provider of service management solutions for IT outsourcers and corporate
 enterprises, and MetraTech, the web services billing solution provider, today
 announced a strategic partnership designed to accelerate profits, improve
 customer satisfaction, and scale operations for "next-generation" service
 providers (xSPs). The alliance brings together Digital Fuel's service level
 management platform with MetraTech's native XML billing platform.
     The integrated platform empowers service providers to automatically track
 and audit Service Level Agreements (SLAs), hold their suppliers (i.e., network
 backbone and hosting providers) accountable for their performance, give
 customers web-based SLA compliance and billing reports, update SLAs when
 customers add new services, and update billing records in real-time when an
 SLA event occurs -- such as a new service order.
     The integration of Digital Fuel's ServiceTrack with MetraTech's billing
 solution eliminates a key obstacle to profitability for today's service
 providers -- customers' fear that service providers cannot deliver on business
 critical service guarantees. Unlike other platforms that manage service level
 compliance only at the network level, the integrated solution enables service
 management and billing at both the application and network levels. Since most
 value-added services are offered at the application level, the unique
 application level approach enables xSPs to pursue higher value, higher margin
 offerings.
     "Traditionally, service level management has focused on network
 reliability," said Scott Swartz, president and CEO, MetraTech. "While this is
 important, it's only part of the story. If you can't access your mission
 critical application, you don't care if the network connection to it is up and
 running. Dynamically linking Digital Fuel's market leading service management
 platform with MetraTech's billing solution enables service providers to
 monitor application level availability and performance - a significant
 competitive differentiation."
     With a fully integrated system for automated service level management and
 billing, xSPs benefit from shorter time-to-market for new services, reduced
 operational costs associated with SLA management, and a better understanding
 of service usage and profitability. As a result, providers accelerate
 revenues, increase customer confidence, and minimize avoidable costs by
 simultaneously implementing service management and billing for multiple
 services.
     "Flexible billing and pricing are critical for attaining profitability in
 the competitive service provider market," said Benny Lehmann, CEO and founder,
 Digital Fuel Technologies. "Enabling a two way flow of information between
 billing and service level management enables service providers to more rapidly
 implement new services, accurately price SLAs, and increase customer
 confidence. Together, MetraTech and Digital Fuel deliver a flexible,
 customizable solution that automates complex service level management and
 billing processes."
     Digital Fuel's ServiceTrack and MetraTech's billing solution interoperate
 seamlessly and are available for joint customers, reducing implementation time
 and cost for service providers, and allowing them to focus on their core
 business.
 
     About Digital Fuel Technologies
     Founded by executives from Amdocs, BackWeb, Check Point, and other leading
 technology companies, Digital Fuel specializes in Service Management
 technologies that support the management and delivery of outsourced IT
 services over the Internet. ServiceTrack, Digital Fuel's flagship product, is
 the industry-leading Service Management software solution for the complete IT
 outsourcing value chain, including traditional outsourced business processes,
 application services, and managed computing infrastructure.  ServiceTrack
 allows corporate enterprises and outsourced service providers to continuously
 improve the quality of outsourced services, respond rapidly to internal and
 external customer requests, ensure service guarantees (including SLAs and
 internal service contracts), enforce workflow rules and business policies, and
 dynamically respond to business change.  Digital Fuel is headquartered in
 Brisbane, California with R&D offices in Israel. For more information, visit
 www.digifuel.com or call (650) 246-2520.
 
     About MetraTech
     MetraTech accelerates profitability for ASPs and AIPs with the first web
 services billing solution. MetraTech's native XML platform enables business
 model agility, revenue development, partner management and revenue sharing,
 and usage-based pricing, while seamlessly integrating with existing business
 processes. Companies using the MetraTech billing solution include application
 service providers (ASP), application infrastructure providers (AIP), and
 enhanced communications service providers.  With headquarters in Waltham, MA.,
 MetraTech also has offices in London, UK. For additional information, visit
 www.metratech.com or call 781-839-8300.
 
     Without billing, it's just a hobby! (TM)
 
     MetraTech is a registered trademark, and the MetraTech logo is a trademark
 of MetraTech Corp. All rights reserved. Other brands or products mentioned are
 trademarks or registered trademarks of their respective owners.
 
 

SOURCE MetraTech
    BRISBANE, Calif., April 2 /PRNewswire/ -- Digital Fuel, the leading
 provider of service management solutions for IT outsourcers and corporate
 enterprises, and MetraTech, the web services billing solution provider, today
 announced a strategic partnership designed to accelerate profits, improve
 customer satisfaction, and scale operations for "next-generation" service
 providers (xSPs). The alliance brings together Digital Fuel's service level
 management platform with MetraTech's native XML billing platform.
     The integrated platform empowers service providers to automatically track
 and audit Service Level Agreements (SLAs), hold their suppliers (i.e., network
 backbone and hosting providers) accountable for their performance, give
 customers web-based SLA compliance and billing reports, update SLAs when
 customers add new services, and update billing records in real-time when an
 SLA event occurs -- such as a new service order.
     The integration of Digital Fuel's ServiceTrack with MetraTech's billing
 solution eliminates a key obstacle to profitability for today's service
 providers -- customers' fear that service providers cannot deliver on business
 critical service guarantees. Unlike other platforms that manage service level
 compliance only at the network level, the integrated solution enables service
 management and billing at both the application and network levels. Since most
 value-added services are offered at the application level, the unique
 application level approach enables xSPs to pursue higher value, higher margin
 offerings.
     "Traditionally, service level management has focused on network
 reliability," said Scott Swartz, president and CEO, MetraTech. "While this is
 important, it's only part of the story. If you can't access your mission
 critical application, you don't care if the network connection to it is up and
 running. Dynamically linking Digital Fuel's market leading service management
 platform with MetraTech's billing solution enables service providers to
 monitor application level availability and performance - a significant
 competitive differentiation."
     With a fully integrated system for automated service level management and
 billing, xSPs benefit from shorter time-to-market for new services, reduced
 operational costs associated with SLA management, and a better understanding
 of service usage and profitability. As a result, providers accelerate
 revenues, increase customer confidence, and minimize avoidable costs by
 simultaneously implementing service management and billing for multiple
 services.
     "Flexible billing and pricing are critical for attaining profitability in
 the competitive service provider market," said Benny Lehmann, CEO and founder,
 Digital Fuel Technologies. "Enabling a two way flow of information between
 billing and service level management enables service providers to more rapidly
 implement new services, accurately price SLAs, and increase customer
 confidence. Together, MetraTech and Digital Fuel deliver a flexible,
 customizable solution that automates complex service level management and
 billing processes."
     Digital Fuel's ServiceTrack and MetraTech's billing solution interoperate
 seamlessly and are available for joint customers, reducing implementation time
 and cost for service providers, and allowing them to focus on their core
 business.
 
     About Digital Fuel Technologies
     Founded by executives from Amdocs, BackWeb, Check Point, and other leading
 technology companies, Digital Fuel specializes in Service Management
 technologies that support the management and delivery of outsourced IT
 services over the Internet. ServiceTrack, Digital Fuel's flagship product, is
 the industry-leading Service Management software solution for the complete IT
 outsourcing value chain, including traditional outsourced business processes,
 application services, and managed computing infrastructure.  ServiceTrack
 allows corporate enterprises and outsourced service providers to continuously
 improve the quality of outsourced services, respond rapidly to internal and
 external customer requests, ensure service guarantees (including SLAs and
 internal service contracts), enforce workflow rules and business policies, and
 dynamically respond to business change.  Digital Fuel is headquartered in
 Brisbane, California with R&D offices in Israel. For more information, visit
 www.digifuel.com or call (650) 246-2520.
 
     About MetraTech
     MetraTech accelerates profitability for ASPs and AIPs with the first web
 services billing solution. MetraTech's native XML platform enables business
 model agility, revenue development, partner management and revenue sharing,
 and usage-based pricing, while seamlessly integrating with existing business
 processes. Companies using the MetraTech billing solution include application
 service providers (ASP), application infrastructure providers (AIP), and
 enhanced communications service providers.  With headquarters in Waltham, MA.,
 MetraTech also has offices in London, UK. For additional information, visit
 www.metratech.com or call 781-839-8300.
 
     Without billing, it's just a hobby! (TM)
 
     MetraTech is a registered trademark, and the MetraTech logo is a trademark
 of MetraTech Corp. All rights reserved. Other brands or products mentioned are
 trademarks or registered trademarks of their respective owners.
 
 SOURCE  MetraTech