E-business: Moving Beyond the "E"

Apr 02, 2001, 01:00 ET from Best Practices, LLC

    CHAPEL HILL, N.C., April 2 /PRNewswire/ -- Companies flourishing in the
 face of the dotcom meltdown are incorporating new technologies into their
 existing business initiatives, rather than replacing business fundamentals
 with Internet bells and whistles, according to a new study from Best
 Practices, LLC.  Companies that do not successfully integrate the Internet
 into existing business operations risk sinking valuable resources into
 fruitless initiatives.
     "Best Practices in E-Business: Moving Beyond the 'E,'" now available at
 www.BenchmarkingReports.com, reveals how leading companies are using the
 Internet to boost marketing ROI, retain customers and optimize sales channels.
 One company combined its online and offline service components into a more
 streamlined system.  This company, which boasts a website generating $50
 million daily, slashed service costs and cycle times while resolving 95
 percent of all customer problems.
     The best practices, managerial insights and benchmark metrics in "Best
 Practices in E-Business: Moving Beyond the 'E'" are drawn from interviews with
 executives at nine companies across multiple industries.  BPLLC project
 analysts also examined more than 20 other companies that currently rank among
 the world's most successful e-business organizations.
     The analysts identified additional key drivers for developing a sound e-
 business strategy:
 
     * Evaluate the business model and apply Internet tools to the highest
       value points.
     * Enhance sales productivity by integrating Internet tools with existing
       sales channels.
     * Employ e-marketing to gather information and to segment and target
       customers with mass-customized communication.
     * Measure e-business success on deployment of people, technology and
       strategy to accelerate improvement cycles and increase profit margins.
 
     "The Internet has emerged as an essential tool to enable and supercharge
 productivity," said Adam Bianchi, senior project manager at Best Practices,
 LLC.  "Internet managers must learn from the costly mistakes and subsequent
 failures of many of the dotcoms to translate e-business tools, techniques and
 initiatives into real stakeholder value."
     "Best Practices in E-business: Moving Beyond the 'E'" is now available for
 purchase at http://www.benchmarkingreports.com/pr/sm140.htm .  For more
 information about the report or other benchmarking studies, contact Adam
 Bianchi at abianchi@best-in-class.com or 919-403-0251, ext. 230.
 
     ABOUT BEST PRACTICES, LLC
     Best Practices, LLC, conducts work based on the principle that
 organizations can chart a course to superior economic performance by studying
 top companies' best business practices, operating tactics, and winning
 strategies.  For more information, call 919-403-0251 or visit the corporate
 website at http://www.best-in-class.com/ .
 
 

SOURCE Best Practices, LLC
    CHAPEL HILL, N.C., April 2 /PRNewswire/ -- Companies flourishing in the
 face of the dotcom meltdown are incorporating new technologies into their
 existing business initiatives, rather than replacing business fundamentals
 with Internet bells and whistles, according to a new study from Best
 Practices, LLC.  Companies that do not successfully integrate the Internet
 into existing business operations risk sinking valuable resources into
 fruitless initiatives.
     "Best Practices in E-Business: Moving Beyond the 'E,'" now available at
 www.BenchmarkingReports.com, reveals how leading companies are using the
 Internet to boost marketing ROI, retain customers and optimize sales channels.
 One company combined its online and offline service components into a more
 streamlined system.  This company, which boasts a website generating $50
 million daily, slashed service costs and cycle times while resolving 95
 percent of all customer problems.
     The best practices, managerial insights and benchmark metrics in "Best
 Practices in E-Business: Moving Beyond the 'E'" are drawn from interviews with
 executives at nine companies across multiple industries.  BPLLC project
 analysts also examined more than 20 other companies that currently rank among
 the world's most successful e-business organizations.
     The analysts identified additional key drivers for developing a sound e-
 business strategy:
 
     * Evaluate the business model and apply Internet tools to the highest
       value points.
     * Enhance sales productivity by integrating Internet tools with existing
       sales channels.
     * Employ e-marketing to gather information and to segment and target
       customers with mass-customized communication.
     * Measure e-business success on deployment of people, technology and
       strategy to accelerate improvement cycles and increase profit margins.
 
     "The Internet has emerged as an essential tool to enable and supercharge
 productivity," said Adam Bianchi, senior project manager at Best Practices,
 LLC.  "Internet managers must learn from the costly mistakes and subsequent
 failures of many of the dotcoms to translate e-business tools, techniques and
 initiatives into real stakeholder value."
     "Best Practices in E-business: Moving Beyond the 'E'" is now available for
 purchase at http://www.benchmarkingreports.com/pr/sm140.htm .  For more
 information about the report or other benchmarking studies, contact Adam
 Bianchi at abianchi@best-in-class.com or 919-403-0251, ext. 230.
 
     ABOUT BEST PRACTICES, LLC
     Best Practices, LLC, conducts work based on the principle that
 organizations can chart a course to superior economic performance by studying
 top companies' best business practices, operating tactics, and winning
 strategies.  For more information, call 919-403-0251 or visit the corporate
 website at http://www.best-in-class.com/ .
 
 SOURCE  Best Practices, LLC