E-Business Supercharges Customer Service

Apr 18, 2001, 01:00 ET from Best Practices, LLC

    CHAPEL HILL, N.C., April 18 /PRNewswire/ -- Who won the Internet
 Revolution?  With e-business service applications rapidly improving the
 landscape of customer service, customers are the true victors.  A recent study
 from global benchmarking leader Best Practices, LLC identifies how companies
 have successfully incorporated new technologies into their existing customer
 relationship initiatives to flourish in the face of the dotcom meltdown.
     "Best Practices in E-Service," a new study now available online at
 www.BenchmarkingReports.com , reveals how companies use e-business technology
 to increase service levels, reduce service costs and shrink customer response
 times.  For example, one organization integrated its online and offline
 service components into a more streamlined system.  This company, which boasts
 a website generating $50 million daily, slashed service costs and cycle times
 while resolving 95 percent of all customer problems.
     In addition to exploring new approaches to cultivating customer
 relationships, "Best Practices in E-Service" also explores how world-class
 companies manage the implementation and execution of e-business initiatives.
 The study highlights the top-performing e-service strategies and tactics of 32
 leading companies across more than a dozen industries.  Drawing from in-depth
 research and detailed analysis of world-class companies, the report offers
 best practices in the following activities:
 
     * Automate customer interaction to increase self-service and reduce costs.
     * Integrate suite of e-tools to provide "real-time" service.
     * Personalize information and services to increase customer value
       perception.
     * Integrate multiple service channels to provide value-added features to
       customers.
     * Align e-business efforts with overall corporate goals to increase value
       delivered to shareholders.
 
     "In today's hyper-competitive market, the ability to identify and satisfy
 customer needs isn't the key to success -- it's the key to survival," observes
 Chris Bogan, Best Practices, LLC's CEO.  "Customers have high expectations.
 If you fail to fully understand and meet them, they'll become someone else's
 customers with the click of a mouse."
     For more information about this report, contact Adam Bianchi at 919-403-
 0251 ext. 230 or abianchi@best-in-class.com .  To purchase the study or to
 view the executive summary, visit
 http://www.benchmarkingreports.com/pr/cs60.htm .
 
     ABOUT BEST PRACTICES, LLC
     Best Practices, LLC conducts work based on the principle that
 organizations can chart a course to superior economic performance by studying
 top companies' best business practices, operating tactics, and winning
 strategies.  For more information, call 919-403-0251 or visit the corporate
 website at http://www.best-in-class.com/
 
 
 

SOURCE Best Practices, LLC
    CHAPEL HILL, N.C., April 18 /PRNewswire/ -- Who won the Internet
 Revolution?  With e-business service applications rapidly improving the
 landscape of customer service, customers are the true victors.  A recent study
 from global benchmarking leader Best Practices, LLC identifies how companies
 have successfully incorporated new technologies into their existing customer
 relationship initiatives to flourish in the face of the dotcom meltdown.
     "Best Practices in E-Service," a new study now available online at
 www.BenchmarkingReports.com , reveals how companies use e-business technology
 to increase service levels, reduce service costs and shrink customer response
 times.  For example, one organization integrated its online and offline
 service components into a more streamlined system.  This company, which boasts
 a website generating $50 million daily, slashed service costs and cycle times
 while resolving 95 percent of all customer problems.
     In addition to exploring new approaches to cultivating customer
 relationships, "Best Practices in E-Service" also explores how world-class
 companies manage the implementation and execution of e-business initiatives.
 The study highlights the top-performing e-service strategies and tactics of 32
 leading companies across more than a dozen industries.  Drawing from in-depth
 research and detailed analysis of world-class companies, the report offers
 best practices in the following activities:
 
     * Automate customer interaction to increase self-service and reduce costs.
     * Integrate suite of e-tools to provide "real-time" service.
     * Personalize information and services to increase customer value
       perception.
     * Integrate multiple service channels to provide value-added features to
       customers.
     * Align e-business efforts with overall corporate goals to increase value
       delivered to shareholders.
 
     "In today's hyper-competitive market, the ability to identify and satisfy
 customer needs isn't the key to success -- it's the key to survival," observes
 Chris Bogan, Best Practices, LLC's CEO.  "Customers have high expectations.
 If you fail to fully understand and meet them, they'll become someone else's
 customers with the click of a mouse."
     For more information about this report, contact Adam Bianchi at 919-403-
 0251 ext. 230 or abianchi@best-in-class.com .  To purchase the study or to
 view the executive summary, visit
 http://www.benchmarkingreports.com/pr/cs60.htm .
 
     ABOUT BEST PRACTICES, LLC
     Best Practices, LLC conducts work based on the principle that
 organizations can chart a course to superior economic performance by studying
 top companies' best business practices, operating tactics, and winning
 strategies.  For more information, call 919-403-0251 or visit the corporate
 website at http://www.best-in-class.com/
 
 
 SOURCE  Best Practices, LLC