Earthlink Pioneer Joins FatPipeU as Sales & Marketing Chief

Apr 11, 2001, 01:00 ET from FatPipeU

    IRVINE, Calif., April 11 /PRNewswire/ -- FatPipeU, the Irvine-based
 company that recruits and trains technicians and customer service
 representatives for broadband service providers, has announced that Robert
 Johnson has joined the company as its Senior Vice President for Sales and
 Marketing.
     As the VP of sales, marketing and market development at Earthlink, Johnson
 built the small regional Internet Service Provider into the number two ISP in
 the United States.  He comes to FatPipeU with over 20 years experience in the
 technology, software and Internet industries.
     Johnson said he took this assignment when he recognized that FatPipeU
 solves the most critical problem that every CEO for every broadband company
 faces: providing first class customer care with an efficient, effective
 workforce.
     "The broadband marketplace is at a critical juncture," said Johnson.
 "Making broadband pay off is neither a technology nor a demand problem.  There
 is simply a shortage of skilled people to install and service the customer.
 With that solved, broadband companies can speed the time-to-market, reduce
 head count, and improve margins."
     "Robert Johnson comes to FatPipeU as an industry leader with a history of
 vision and execution," said company founder and CEO, Matt Feshbach.  "He is
 committed to our goal of helping broadband companies succeed by providing them
 more proficient and stable customer care specialists."
     FatPipeU, a private company, was founded on the premise that to meet
 consumer demand for broadband, companies will require an entirely new breed of
 technicians and customer service representatives -- true broadband
 specialists.  It is widely regarded that Internet-age broadband companies need
 to evolve their customer service staff into high-tech ambassadors or face
 billions in lost revenues and profits.  Its corporate headquarters are in
 Irvine, California.
 
     For more information about FatPipeU visit our Web site at
 www.fatpipeu.com
 
 

SOURCE FatPipeU
    IRVINE, Calif., April 11 /PRNewswire/ -- FatPipeU, the Irvine-based
 company that recruits and trains technicians and customer service
 representatives for broadband service providers, has announced that Robert
 Johnson has joined the company as its Senior Vice President for Sales and
 Marketing.
     As the VP of sales, marketing and market development at Earthlink, Johnson
 built the small regional Internet Service Provider into the number two ISP in
 the United States.  He comes to FatPipeU with over 20 years experience in the
 technology, software and Internet industries.
     Johnson said he took this assignment when he recognized that FatPipeU
 solves the most critical problem that every CEO for every broadband company
 faces: providing first class customer care with an efficient, effective
 workforce.
     "The broadband marketplace is at a critical juncture," said Johnson.
 "Making broadband pay off is neither a technology nor a demand problem.  There
 is simply a shortage of skilled people to install and service the customer.
 With that solved, broadband companies can speed the time-to-market, reduce
 head count, and improve margins."
     "Robert Johnson comes to FatPipeU as an industry leader with a history of
 vision and execution," said company founder and CEO, Matt Feshbach.  "He is
 committed to our goal of helping broadband companies succeed by providing them
 more proficient and stable customer care specialists."
     FatPipeU, a private company, was founded on the premise that to meet
 consumer demand for broadband, companies will require an entirely new breed of
 technicians and customer service representatives -- true broadband
 specialists.  It is widely regarded that Internet-age broadband companies need
 to evolve their customer service staff into high-tech ambassadors or face
 billions in lost revenues and profits.  Its corporate headquarters are in
 Irvine, California.
 
     For more information about FatPipeU visit our Web site at
 www.fatpipeu.com
 
 SOURCE  FatPipeU