Enterprise Rent-A-Car Ranked Highest in Customer Satisfaction Among Leisure Rentals by J.D. Power and Associates

Apr 10, 2001, 01:00 ET from Enterprise Rent-A-Car

    ST. LOUIS, April 10 /PRNewswire/ -- Enterprise Rent-A-Car today was ranked
 highest in customer satisfaction among leisure rentals at or near airports,
 according to a nationwide study released by J.D. Power and Associates.
     It is the third consecutive year that Enterprise, the largest rental car
 company in North America, ranked highest in a J.D. Power and Associates
 Domestic Airport Rental Car Customer Satisfaction Study.  In 1999 and 2000,
 Enterprise ranked highest in customer satisfaction with rentals at or near
 airports.
     Enterprise began expanding its operations to serve air travelers just over
 three years ago.
     In the 2001 study, Enterprise was ranked highest among leisure rentals by
 earning the highest scores in four out of the five factors that comprise
 overall customer satisfaction: customer pick-up, rates/value, vehicle return
 and reservations.  Leisure travelers account for approximately half of all
 U.S. air travel.  The study draws from the evaluations of more than 2,900 air
 travelers.  It is the only independent, nationally representative study
 measuring customer satisfaction among U.S. rental car customers who rent at or
 near airports.
     "Leisure air travelers, many of whom travel infrequently, appreciate the
 lower rental rates and the personalized service we've always offered at our
 more than 4,000 non-airport locations throughout the world," Enterprise
 President and Chief Executive Officer Andy Taylor said.  "Since a lot of these
 travelers are not as familiar with renting a vehicle, they welcome the extra
 attention they receive from Enterprise -- a personal commitment that our
 professional employees gladly make to ensure the rental process is smooth and
 enjoyable."
     Enterprise serves 97 of the top 100 airports in the continental United
 States and provides airport rates that are up to 20 percent lower than its
 competitors.
     "Our goal at Enterprise never has been to be the biggest, but the best, so
 we're thrilled with the results of this study," Taylor said.  "We want to be
 the airport rental car provider that travelers seek because they prefer our
 favorable prices and personalized brand of service, from helping with luggage
 to giving directions to showing customers where to find the windshield wiper
 switch.
     "We believe the study illustrates our loyalty to customers.  Enterprise
 employees' personal service shows our customers just how much we value
 them -- all of them.  We provide superior customer service to all air
 travelers, not just a select group of frequent flyers.  That's what keeps them
 coming back not only to our airport facilities but our non-airport locations
 as well."
     Founded in 1957, Enterprise Rent-A-Car is headquartered in St. Louis, MO
 and has more than 4,400 offices located throughout the United States, Canada,
 United Kingdom, Ireland and Germany.  Enterprise is the largest rental car
 company in North America and was named by CIO magazine as one of the
 "100 Companies Most Likely to Succeed in the Next Millennium."  To book a
 reservation or learn more about Enterprise log on to its web site at
 http://www.enterprise.com.  For more information about the J.D. Power and
 Associates awards, visit http://www.jdpower.com.
 
 

SOURCE Enterprise Rent-A-Car
    ST. LOUIS, April 10 /PRNewswire/ -- Enterprise Rent-A-Car today was ranked
 highest in customer satisfaction among leisure rentals at or near airports,
 according to a nationwide study released by J.D. Power and Associates.
     It is the third consecutive year that Enterprise, the largest rental car
 company in North America, ranked highest in a J.D. Power and Associates
 Domestic Airport Rental Car Customer Satisfaction Study.  In 1999 and 2000,
 Enterprise ranked highest in customer satisfaction with rentals at or near
 airports.
     Enterprise began expanding its operations to serve air travelers just over
 three years ago.
     In the 2001 study, Enterprise was ranked highest among leisure rentals by
 earning the highest scores in four out of the five factors that comprise
 overall customer satisfaction: customer pick-up, rates/value, vehicle return
 and reservations.  Leisure travelers account for approximately half of all
 U.S. air travel.  The study draws from the evaluations of more than 2,900 air
 travelers.  It is the only independent, nationally representative study
 measuring customer satisfaction among U.S. rental car customers who rent at or
 near airports.
     "Leisure air travelers, many of whom travel infrequently, appreciate the
 lower rental rates and the personalized service we've always offered at our
 more than 4,000 non-airport locations throughout the world," Enterprise
 President and Chief Executive Officer Andy Taylor said.  "Since a lot of these
 travelers are not as familiar with renting a vehicle, they welcome the extra
 attention they receive from Enterprise -- a personal commitment that our
 professional employees gladly make to ensure the rental process is smooth and
 enjoyable."
     Enterprise serves 97 of the top 100 airports in the continental United
 States and provides airport rates that are up to 20 percent lower than its
 competitors.
     "Our goal at Enterprise never has been to be the biggest, but the best, so
 we're thrilled with the results of this study," Taylor said.  "We want to be
 the airport rental car provider that travelers seek because they prefer our
 favorable prices and personalized brand of service, from helping with luggage
 to giving directions to showing customers where to find the windshield wiper
 switch.
     "We believe the study illustrates our loyalty to customers.  Enterprise
 employees' personal service shows our customers just how much we value
 them -- all of them.  We provide superior customer service to all air
 travelers, not just a select group of frequent flyers.  That's what keeps them
 coming back not only to our airport facilities but our non-airport locations
 as well."
     Founded in 1957, Enterprise Rent-A-Car is headquartered in St. Louis, MO
 and has more than 4,400 offices located throughout the United States, Canada,
 United Kingdom, Ireland and Germany.  Enterprise is the largest rental car
 company in North America and was named by CIO magazine as one of the
 "100 Companies Most Likely to Succeed in the Next Millennium."  To book a
 reservation or learn more about Enterprise log on to its web site at
 http://www.enterprise.com.  For more information about the J.D. Power and
 Associates awards, visit http://www.jdpower.com.
 
 SOURCE  Enterprise Rent-A-Car