eOn's eQueue Multi-Media Contact Center Chosen as Communications Solution For Great Bridge

Open System Solution Used for In-House and Remote Technical Support



May 22, 2001, 01:00 ET from eOn Communications Corporation

    ATLANTA, May 22 /PRNewswire/ -- eOn Communications Corporation(TM)
 (Nasdaq:   EONC), a leading provider of unified voice, e-mail and Web-based
 communications systems and software, will supply communications solutions for
 Great Bridge(TM) LLC, a provider of value-added software and support services
 based on the open source database PostgreSQL.  Great Bridge chose the eOn
 eQueue(TM) Multi-Media Contact Center Solution as their customer interaction
 solution for in-house and remote technical support, as well as their
 headquarters communications system.
     With both on-site and remote personnel, eOn's proven solutions provide an
 efficient and cost effective mechanism for Great Bridge's company-wide
 communications.  The eQueue enables Great Bridge's technical support team --
 whether located within or outside of the company's headquarters location -- to
 consistently provide technical services to their customers for voice, email,
 and web contacts.
     "The ability to handle multi-media contacts -- voice, email, and web --
 within their headquarters location as well as in remote locations is key to
 Great Bridge's service-centric business model," said Kelly Bevan, chief
 marketing officer for eOn.  "The eQueue's universal queue ensures that Great
 Bridge's customers will always reach a technical support representative to
 satisfy their needs, no matter where the support representative is located, or
 by what means the customer chooses to request assistance."
     "Great Bridge was founded on the belief in the enormous power of open
 source solutions," said J. Scott Hines, vice president of Knowledge
 Engineering for Great Bridge.  "The eQueue system is Linux-based and provides
 an excellent opportunity for eOn and Great Bridge to leverage the power of
 open source solutions for rapid and cost-effective joint development.  eOn's
 eQueue gives Great Bridge a state of the art in-house communications system
 and a world-class contact center solution for consistently managing our
 customer support needs."
 
     About eOn eQueue(TM) Multi-Media Contact Center Solution
     The eOn eQueue(TM) is a multi-media contact center offering a
 comprehensive and unified solution for customer interaction management.  The
 universal or single queue approach enables contact centers to more efficiently
 interact with their customers regardless of the media.  The eQueue
 applications include multi-media routing of all interaction types with robust
 ACD functionality, complete telephony capability, email, Web chat and Web
 collaboration, integrated voice response, voice mail with unified messaging,
 fax messaging, quality assurance recording and a complete range of desktop
 devices and applications.  The benefits of using an eQueue are improved
 customer service and loyalty, increased agent productivity and lower cost of
 ownership.
 
     About eOn Communications(TM)
     eOn Communications Corporation(TM) (Nasdaq:   EONC) is a leading provider of
 unified voice, e-mail and Web-based communications systems and software for
 customer contact centers and general business applications.  eOn helps
 enterprises communicate more effectively with customers, convert inquiries
 into sales, and increase customer satisfaction and loyalty.  To find out more
 information about eOn Communications and its solutions, visit the World Wide
 Web at www.eoncc.com , or call 800-955-5321.
 
     About Great Bridge(TM) LLC
     Great Bridge LLC provides open source solutions powered by PostgreSQL, the
 world's most advanced open source database.  Great Bridge delivers value-added
 open source software and support services based on PostgreSQL, empowering
 e-business builders with an enterprise-class database and tools at a fraction
 of the cost of closed, proprietary alternatives.  Headquartered in Norfolk,
 Virginia, Great Bridge is a privately held company funded by Landmark
 Communications, Inc., the media company that also owns The Weather Channel,
 weather.com, and national and international interests in newspapers,
 broadcasting, electronic publishing, and interactive media.  More Great Bridge
 information is available at www.greatbridge.com .
 
     Note:
     This press release may contain forward-looking statements within the
 meaning of the Private Securities Litigation Reform Act of 1995.  These
 forward-looking statements involve risks and uncertainties, including
 technical and competitive factors, which could cause the Company's results and
 the timing of certain events to differ materially from those discussed in the
 forward-looking statements.  Such risks are detailed in eOn Communications
 Corporation's most recent Form 10-K filing with the Securities and Exchange
 Commission.
     eOn Communications Corporation, the mark eOn, and eQueue are trademarks of
 eOn Communications Corporation.
     Great Bridge LLC and the mark Great Bridge are trademarks of Great Bridge
 LLC.
     All other trademarks mentioned in this document are the property of their
 respective owners.
 
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                http://tbutton.prnewswire.com/prn/11690X72122689
 
 

SOURCE eOn Communications Corporation
    ATLANTA, May 22 /PRNewswire/ -- eOn Communications Corporation(TM)
 (Nasdaq:   EONC), a leading provider of unified voice, e-mail and Web-based
 communications systems and software, will supply communications solutions for
 Great Bridge(TM) LLC, a provider of value-added software and support services
 based on the open source database PostgreSQL.  Great Bridge chose the eOn
 eQueue(TM) Multi-Media Contact Center Solution as their customer interaction
 solution for in-house and remote technical support, as well as their
 headquarters communications system.
     With both on-site and remote personnel, eOn's proven solutions provide an
 efficient and cost effective mechanism for Great Bridge's company-wide
 communications.  The eQueue enables Great Bridge's technical support team --
 whether located within or outside of the company's headquarters location -- to
 consistently provide technical services to their customers for voice, email,
 and web contacts.
     "The ability to handle multi-media contacts -- voice, email, and web --
 within their headquarters location as well as in remote locations is key to
 Great Bridge's service-centric business model," said Kelly Bevan, chief
 marketing officer for eOn.  "The eQueue's universal queue ensures that Great
 Bridge's customers will always reach a technical support representative to
 satisfy their needs, no matter where the support representative is located, or
 by what means the customer chooses to request assistance."
     "Great Bridge was founded on the belief in the enormous power of open
 source solutions," said J. Scott Hines, vice president of Knowledge
 Engineering for Great Bridge.  "The eQueue system is Linux-based and provides
 an excellent opportunity for eOn and Great Bridge to leverage the power of
 open source solutions for rapid and cost-effective joint development.  eOn's
 eQueue gives Great Bridge a state of the art in-house communications system
 and a world-class contact center solution for consistently managing our
 customer support needs."
 
     About eOn eQueue(TM) Multi-Media Contact Center Solution
     The eOn eQueue(TM) is a multi-media contact center offering a
 comprehensive and unified solution for customer interaction management.  The
 universal or single queue approach enables contact centers to more efficiently
 interact with their customers regardless of the media.  The eQueue
 applications include multi-media routing of all interaction types with robust
 ACD functionality, complete telephony capability, email, Web chat and Web
 collaboration, integrated voice response, voice mail with unified messaging,
 fax messaging, quality assurance recording and a complete range of desktop
 devices and applications.  The benefits of using an eQueue are improved
 customer service and loyalty, increased agent productivity and lower cost of
 ownership.
 
     About eOn Communications(TM)
     eOn Communications Corporation(TM) (Nasdaq:   EONC) is a leading provider of
 unified voice, e-mail and Web-based communications systems and software for
 customer contact centers and general business applications.  eOn helps
 enterprises communicate more effectively with customers, convert inquiries
 into sales, and increase customer satisfaction and loyalty.  To find out more
 information about eOn Communications and its solutions, visit the World Wide
 Web at www.eoncc.com , or call 800-955-5321.
 
     About Great Bridge(TM) LLC
     Great Bridge LLC provides open source solutions powered by PostgreSQL, the
 world's most advanced open source database.  Great Bridge delivers value-added
 open source software and support services based on PostgreSQL, empowering
 e-business builders with an enterprise-class database and tools at a fraction
 of the cost of closed, proprietary alternatives.  Headquartered in Norfolk,
 Virginia, Great Bridge is a privately held company funded by Landmark
 Communications, Inc., the media company that also owns The Weather Channel,
 weather.com, and national and international interests in newspapers,
 broadcasting, electronic publishing, and interactive media.  More Great Bridge
 information is available at www.greatbridge.com .
 
     Note:
     This press release may contain forward-looking statements within the
 meaning of the Private Securities Litigation Reform Act of 1995.  These
 forward-looking statements involve risks and uncertainties, including
 technical and competitive factors, which could cause the Company's results and
 the timing of certain events to differ materially from those discussed in the
 forward-looking statements.  Such risks are detailed in eOn Communications
 Corporation's most recent Form 10-K filing with the Securities and Exchange
 Commission.
     eOn Communications Corporation, the mark eOn, and eQueue are trademarks of
 eOn Communications Corporation.
     Great Bridge LLC and the mark Great Bridge are trademarks of Great Bridge
 LLC.
     All other trademarks mentioned in this document are the property of their
 respective owners.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X72122689
 
 SOURCE  eOn Communications Corporation