Epicor Helps Businesses Maximize Customer Relationships With Content Rich Enterprise Information Portal

Epicor ePortal Empowers Customer Self-Service with Compelling Gateway To

Critical Information



Apr 02, 2001, 01:00 ET from Epicor Software Corporation

    IRVINE, Calif., April 2 /PRNewswire/ -- In a move to meet customer demand
 for self-service and extend the power of its integrated end-to-end enterprise
 and eBusiness suite, "e by Epicor", Epicor Software Corporation (Nasdaq: EPIC)
 today announced the next generation of its ePortal product, Epicor ePortal
 4.0.  Designed for midmarket companies, e by Epicor is a suite of products
 that integrates business operations across the enterprise.  Epicor ePortal
 4.0 is a comprehensive Web solution that allows customers access to critical
 business data found in e by Epicor through a browser, 24 x 7.
     (Photo:  http://www.newscom.com/cgi-bin/prnh/19990503/LAM021 )
     The Internet has changed the way that businesses service customers.
 Companies are no longer confined by geography or time zones.  Today's customer
 wants immediate, self-service access to information about their account,
 orders or shipment status, and support twenty-four hours a day, seven days a
 week.  Epicor ePortal is an easy-to-deploy solution that provides businesses
 with this critical communication tool.
     Epicor is one of the first providers of enterprise and eBusiness software
 to develop a portal product for the midmarket that is not a third-party
 solution.  Epicor ePortal provides customers with a consistent and streamlined
 Web gateway to aggregated information that resides both within the enterprise
 such as order status, financial records and support calls and beyond.  This
 not only provides a way for customers to help themselves, but also lowers
 support costs by reducing the number of phone calls and e-mails into call
 centers.
     Epicor ePortal 4.0 has several new features that improve the overall power
 of e by Epicor.  Pre-built queries to Epicor's eFrontOffice and eBackOffice
 Distribution and Financials speed and ease the creation of a personalized
 portal site.  Common Internet tools allow easy tailoring of Epicor ePortal to
 reflect a corporate identity and extend a brand to the Web.  In addition, an
 enhanced role based login for each customer ensures that customers only view
 information that pertains to them, protecting sensitive data.  Epicor ePortal
 4.0 also features a next-generation architecture based on Microsoft technology
 including Windows 2000 Advanced Server and the SQL Server 2000.NET Enterprise
 Server.  The new architecture is designed to make Epicor ePortal integration
 to enterprise data seamless.
     Companies such as AVCOM Technologies, Sun Microsystems' oldest and largest
 eIntegrator, place a high value on customer service.  AVCOM deployed e by
 Epicor to integrate its front and back office operations.  They want to
 continue to enhance their level of customer service and provide all order
 information online for customers to help themselves, and are planning to next
 implement Epicor ePortal.
     "e by Epicor has helped our company improve service to our customers by
 becoming more efficient and proactive in the ways that we interact with them,"
 said Mark Malone, controller for AVCOM.  "With Epicor ePortal we will be able
 to add another layer of service for our customers.  It will allow us to direct
 customer inquiries to our Web site so that they can help themselves to order
 information and ultimately cut down on phone calls to our call center."
     "Service-oriented relationships continue to be a key concern for our
 midmarket customers," said John Hiraoka, senior vice president of marketing
 and business development for Epicor.  "With Epicor ePortal, our customers can
 take advantage of the Internet to provide another avenue of support.  And, in
 some cases this extra layer of service can be a competitive advantage."
 
     About Epicor Software Corporation
     Founded in 1984, Epicor is a leading provider of integrated enterprise and
 eBusiness software solutions exclusively for midmarket companies, with more
 than 30,000 customers worldwide.  Epicor helps businesses around the world
 build eBusiness into their entire organization by integrating their systems
 and operations with the Internet to focus their entire enterprise on their
 customers.  By integrating leading edge eBusiness applications with advanced
 front office customer relationship management (CRM) applications and proven
 back office ERP applications, Epicor provides midmarket companies with the
 complete solution they need to compete in the new Internet economy.  Epicor is
 headquartered at 195 Technology Drive, Irvine, California, 92618, and the main
 phone is (949) 585-4000.  More information about Epicor, its products and
 services is available at www.epicor.com.
 
     Epicor is a trademark of Epicor Software Corporation.  All other
 trademarks referenced are the property of their respective owners.  The
 product and service offerings depicted in this document are produced by Epicor
 Software Corporation and/or Microsoft.
 
 

SOURCE Epicor Software Corporation
    IRVINE, Calif., April 2 /PRNewswire/ -- In a move to meet customer demand
 for self-service and extend the power of its integrated end-to-end enterprise
 and eBusiness suite, "e by Epicor", Epicor Software Corporation (Nasdaq: EPIC)
 today announced the next generation of its ePortal product, Epicor ePortal
 4.0.  Designed for midmarket companies, e by Epicor is a suite of products
 that integrates business operations across the enterprise.  Epicor ePortal
 4.0 is a comprehensive Web solution that allows customers access to critical
 business data found in e by Epicor through a browser, 24 x 7.
     (Photo:  http://www.newscom.com/cgi-bin/prnh/19990503/LAM021 )
     The Internet has changed the way that businesses service customers.
 Companies are no longer confined by geography or time zones.  Today's customer
 wants immediate, self-service access to information about their account,
 orders or shipment status, and support twenty-four hours a day, seven days a
 week.  Epicor ePortal is an easy-to-deploy solution that provides businesses
 with this critical communication tool.
     Epicor is one of the first providers of enterprise and eBusiness software
 to develop a portal product for the midmarket that is not a third-party
 solution.  Epicor ePortal provides customers with a consistent and streamlined
 Web gateway to aggregated information that resides both within the enterprise
 such as order status, financial records and support calls and beyond.  This
 not only provides a way for customers to help themselves, but also lowers
 support costs by reducing the number of phone calls and e-mails into call
 centers.
     Epicor ePortal 4.0 has several new features that improve the overall power
 of e by Epicor.  Pre-built queries to Epicor's eFrontOffice and eBackOffice
 Distribution and Financials speed and ease the creation of a personalized
 portal site.  Common Internet tools allow easy tailoring of Epicor ePortal to
 reflect a corporate identity and extend a brand to the Web.  In addition, an
 enhanced role based login for each customer ensures that customers only view
 information that pertains to them, protecting sensitive data.  Epicor ePortal
 4.0 also features a next-generation architecture based on Microsoft technology
 including Windows 2000 Advanced Server and the SQL Server 2000.NET Enterprise
 Server.  The new architecture is designed to make Epicor ePortal integration
 to enterprise data seamless.
     Companies such as AVCOM Technologies, Sun Microsystems' oldest and largest
 eIntegrator, place a high value on customer service.  AVCOM deployed e by
 Epicor to integrate its front and back office operations.  They want to
 continue to enhance their level of customer service and provide all order
 information online for customers to help themselves, and are planning to next
 implement Epicor ePortal.
     "e by Epicor has helped our company improve service to our customers by
 becoming more efficient and proactive in the ways that we interact with them,"
 said Mark Malone, controller for AVCOM.  "With Epicor ePortal we will be able
 to add another layer of service for our customers.  It will allow us to direct
 customer inquiries to our Web site so that they can help themselves to order
 information and ultimately cut down on phone calls to our call center."
     "Service-oriented relationships continue to be a key concern for our
 midmarket customers," said John Hiraoka, senior vice president of marketing
 and business development for Epicor.  "With Epicor ePortal, our customers can
 take advantage of the Internet to provide another avenue of support.  And, in
 some cases this extra layer of service can be a competitive advantage."
 
     About Epicor Software Corporation
     Founded in 1984, Epicor is a leading provider of integrated enterprise and
 eBusiness software solutions exclusively for midmarket companies, with more
 than 30,000 customers worldwide.  Epicor helps businesses around the world
 build eBusiness into their entire organization by integrating their systems
 and operations with the Internet to focus their entire enterprise on their
 customers.  By integrating leading edge eBusiness applications with advanced
 front office customer relationship management (CRM) applications and proven
 back office ERP applications, Epicor provides midmarket companies with the
 complete solution they need to compete in the new Internet economy.  Epicor is
 headquartered at 195 Technology Drive, Irvine, California, 92618, and the main
 phone is (949) 585-4000.  More information about Epicor, its products and
 services is available at www.epicor.com.
 
     Epicor is a trademark of Epicor Software Corporation.  All other
 trademarks referenced are the property of their respective owners.  The
 product and service offerings depicted in this document are produced by Epicor
 Software Corporation and/or Microsoft.
 
 SOURCE  Epicor Software Corporation

RELATED LINKS

http://www.epic.com