EPOST WebCast Reveals Critical Steps for Canadian Billers

Killen & Associates Kicks off Canadian WebCast Series With EPOST CEO Peter

Melanson



Apr 24, 2001, 01:00 ET from Killen & Associates

    PALO ALTO, Calif., April 24 /PRNewswire/ -- Is Canada ready for eBilling?
 Can Canadian companies really move bills online instead of sending them via
 traditional paper methods?
     According to Peter Melanson, President and CEO of EPOST, the answer to
 both questions is a resounding "yes."  During a WebCast interview with
 Michael Killen, Chairman and Founder of Killen & Associates, Melanson explains
 that organizations like EPOST that have special mandates are the logical
 entities to jump-start eBilling and eDocument delivery in Canada (The WebCast
 is available immediately at http://www.killen.com/tv/pmelanson1/index.html ).
     "Canadian billers that wish to meet the needs of their consumers must
 embrace choice," Melanson says.  "Many [customers] today have multiple
 accounts with multiple financial institutions.  Billers today, when they're
 rendering these services electronically, have to be able to offer that
 (breadth of choice) as well."
     In short, customers want all the advantages of electronic bill paying that
 they have in the physical world.  Melanson explains that EPOST has made
 customer choice an important part of its strategy:  "We have the ability to
 render payments through electronic funds transfer with your financial
 institution.  We are not limited to a certain subset of the financial
 institutions in Canada, but rather all financial institutions in Canada.  We
 will do the clearance, the NSFs, and all of the back-office pieces that need
 to be done independent of the financial institutions," Melanson adds.
     But, choice is just part of the picture.  Melanson stresses that Canadian
 consumers and billers are extremely concerned about security.  That's why
 EPOST puts an electronic postmark on every mail piece sent through the EPOST
 system.  "When we do that, it validates that (the transaction) existed at a
 point in time, and that it has not been tampered with," Melanson asserts.
 Furthermore, under the Canada Post Act, a person who interferes with EPOST
 mail would be charged with the serious crime of tampering with the mail, not
 just with "hacking."
     Like Canada Post, EPOST keeps every electronic mail transaction strictly
 between the consumer and the biller.  "We are prevented from data mining.
 Just like we can't open and look inside the physical envelope, we can't look
 inside the electronic envelope.  The entire experience is yours.  It means
 that we are totally disinterested in the content, so we are the logical
 partner to allow eBilling and eTransactions to happen in Canada," Melanson
 concludes.
     View the WebCast at http://www.killen.com/tv/pmelanson1/index.html for
 more details on how EPOST is breaking new ground in Canada and what Canadian
 billers need to know about succeeding with online billing.
 
     About EPOST ( http://www.epost.ca )
     EPOST is the world's first electronic post office.  An alliance between
 shareholders Canada Post Corporation, Cebra Inc. (Bank of Montreal's wholly
 owned eCommerce subsidiary), and TELUS Corporation, EPOST delivers the mail
 online for Canada Post.  EPOST has over 130,000 Canadians registered for its
 free EPOST boxes and 90 companies committed to participating in the service.
 
     About Killen & Associates
     Killen & Associates is a leading market research firm that focuses on the
 impact of the Internet on Global 2000 enterprises.  The research firm
 specializes in delivering information on B2B, B2C, and B2E applications.
 These applications include Electronic Bill Presentment & Payment (EBPP),
 Electronic Statement Presentment (ESP), Electronic Invoice Presentment
 & Payment (EIPP), and the optimized financial supply chain.  The company's
 Business Intelligence Subscription Service offers exclusive business
 intelligence to business professionals in the telecom, utilities, and
 financial services industries worldwide.  Founder Michael Killen is an
 internationally renowned authority on eBusiness strategy.  Killen & Associates
 maintains offices in Palo Alto, California; Richmond, Surrey, UK; and Zurich,
 Switzerland.  Website:  www.killen.com.
     This WebCast is part of a six-part series designed to help Billers across
 Canada to think clearly about improving Collection, Customer Account
 Management, and Cost Reduction Strategies.
 
     Summary
      New Killen WebCast on Canada's EPOST,
       the first electronic post office in the world
      Location:  http://www.killen.com/insights
      Guest:  Peter Melanson, President and CEO of EPOST
 
 

SOURCE Killen & Associates
    PALO ALTO, Calif., April 24 /PRNewswire/ -- Is Canada ready for eBilling?
 Can Canadian companies really move bills online instead of sending them via
 traditional paper methods?
     According to Peter Melanson, President and CEO of EPOST, the answer to
 both questions is a resounding "yes."  During a WebCast interview with
 Michael Killen, Chairman and Founder of Killen & Associates, Melanson explains
 that organizations like EPOST that have special mandates are the logical
 entities to jump-start eBilling and eDocument delivery in Canada (The WebCast
 is available immediately at http://www.killen.com/tv/pmelanson1/index.html ).
     "Canadian billers that wish to meet the needs of their consumers must
 embrace choice," Melanson says.  "Many [customers] today have multiple
 accounts with multiple financial institutions.  Billers today, when they're
 rendering these services electronically, have to be able to offer that
 (breadth of choice) as well."
     In short, customers want all the advantages of electronic bill paying that
 they have in the physical world.  Melanson explains that EPOST has made
 customer choice an important part of its strategy:  "We have the ability to
 render payments through electronic funds transfer with your financial
 institution.  We are not limited to a certain subset of the financial
 institutions in Canada, but rather all financial institutions in Canada.  We
 will do the clearance, the NSFs, and all of the back-office pieces that need
 to be done independent of the financial institutions," Melanson adds.
     But, choice is just part of the picture.  Melanson stresses that Canadian
 consumers and billers are extremely concerned about security.  That's why
 EPOST puts an electronic postmark on every mail piece sent through the EPOST
 system.  "When we do that, it validates that (the transaction) existed at a
 point in time, and that it has not been tampered with," Melanson asserts.
 Furthermore, under the Canada Post Act, a person who interferes with EPOST
 mail would be charged with the serious crime of tampering with the mail, not
 just with "hacking."
     Like Canada Post, EPOST keeps every electronic mail transaction strictly
 between the consumer and the biller.  "We are prevented from data mining.
 Just like we can't open and look inside the physical envelope, we can't look
 inside the electronic envelope.  The entire experience is yours.  It means
 that we are totally disinterested in the content, so we are the logical
 partner to allow eBilling and eTransactions to happen in Canada," Melanson
 concludes.
     View the WebCast at http://www.killen.com/tv/pmelanson1/index.html for
 more details on how EPOST is breaking new ground in Canada and what Canadian
 billers need to know about succeeding with online billing.
 
     About EPOST ( http://www.epost.ca )
     EPOST is the world's first electronic post office.  An alliance between
 shareholders Canada Post Corporation, Cebra Inc. (Bank of Montreal's wholly
 owned eCommerce subsidiary), and TELUS Corporation, EPOST delivers the mail
 online for Canada Post.  EPOST has over 130,000 Canadians registered for its
 free EPOST boxes and 90 companies committed to participating in the service.
 
     About Killen & Associates
     Killen & Associates is a leading market research firm that focuses on the
 impact of the Internet on Global 2000 enterprises.  The research firm
 specializes in delivering information on B2B, B2C, and B2E applications.
 These applications include Electronic Bill Presentment & Payment (EBPP),
 Electronic Statement Presentment (ESP), Electronic Invoice Presentment
 & Payment (EIPP), and the optimized financial supply chain.  The company's
 Business Intelligence Subscription Service offers exclusive business
 intelligence to business professionals in the telecom, utilities, and
 financial services industries worldwide.  Founder Michael Killen is an
 internationally renowned authority on eBusiness strategy.  Killen & Associates
 maintains offices in Palo Alto, California; Richmond, Surrey, UK; and Zurich,
 Switzerland.  Website:  www.killen.com.
     This WebCast is part of a six-part series designed to help Billers across
 Canada to think clearly about improving Collection, Customer Account
 Management, and Cost Reduction Strategies.
 
     Summary
      New Killen WebCast on Canada's EPOST,
       the first electronic post office in the world
      Location:  http://www.killen.com/insights
      Guest:  Peter Melanson, President and CEO of EPOST
 
 SOURCE  Killen & Associates