eshare communications, Inc. Debuts New Web Site; Usability, Personalization Highlighted

Apr 25, 2001, 01:00 ET from eshare communications, Inc.

    ATLANTA, April 25 /PRNewswire/ --
 eshare(R) communications(TM), Inc. (Nasdaq:   ESHR), a leading provider of
 Customer Interaction Management (CIM) solutions, today announced the official
 debut of the company's new Web site.  In the months of designing and testing
 www.eshare.com leading to today's announcement, the company has placed special
 emphasis on the site's usability, upgraded content, new interactive features,
 and providing relevant, personalized information to each user.
     Foremost among the improvements over the previous Web site is an enhanced
 user experience.  The site's improved architecture and drop-down navigation
 require fewer clicks to reach the desired location.  Also, navigational aides
 are placed throughout the site to assist the user in finding specific
 information or site pages.
     Additionally, the eshare online community operates with the newest version
 of eshare's Expressions(TM) software, which provides users the choice of
 interacting in pre-existing chat rooms or creating and moderating their own
 rooms.  To further increase personalization, eshare has designed its new site
 to be the ultimate electronic agent: always available and always responsive to
 a user's needs.  In this way, eshare builds on its reputation of providing the
 highest levels of customer care and service.
     Improved forms and automated back-end systems allow eshare to capture any
 Web-based interaction and instantly route that data to a centralized
 electronic location, where all appropriate parties within the enterprise can
 view it.  This allows eshare to convert account leads far more quickly and,
 ultimately, help drive revenue.  Fulfillment efforts will be maintained by the
 newly formed CompleteCare(TM) department, whose sole purpose is to qualify
 leads, nurture them, and help close sales.
     Robb Duke, director of interactive marketing for eshare, said, "The
 features contained in the site are great showcases for our Expressions and
 NetAgent(TM) solutions.  What we are bringing to it in terms of functionality
 and personalization are the same features our customers can incorporate into
 their sites.  And while you can't overstate how valuable having an engaging,
 informative, and easy-to-use site is, it's very important to note that the Web
 site is only the foundation for many other uses of our technology.  We
 continue to make plans to include even more of our features and capabilities
 in our online environment.  As we move into summer, a lot more of these
 features will be appearing on our site."
     In subsequent updates to the site, eshare will introduce its "my eshare"
 community, in which users can register for access to even more customized
 content and services.  Planned features of "my eshare" include customizable
 news content from syndicated providers, a calendar tool, and other
 personalization capabilities.
 
     About eshare communications, Inc.
     Norcross, Georgia-based eshare communications, Inc.
 (http://www.eshare.com ) is a premier global provider of integrated Customer
 Interaction Management (CIM) solutions that power the customer relationship
 strategies of businesses conducting traditional and Internet commerce.  eshare
 leverages its expertise in both Web-based and traditional call center
 technologies to provide more than 2,500 businesses with comprehensive,
 scalable and integrated customer interaction solutions.  Its applications
 enhance a company's existing marketing, sales and service efforts and optimize
 customer lifetime value while building brand loyalty.  eshare was formed by
 the September 1999 merger of Melita International, Inc., a leader in
 telephony-based customer contact management, and eShare Technologies, Inc., a
 leader in Web-based customer care solutions.
     This press release contains forward-looking statements relating to the
 benefits of certain programs; results of operations; market penetration and
 market strategies.  Such statements are made based on management's beliefs as
 well as assumptions made by, and information currently available to,
 management, pursuant to "safe-harbor" provisions of the Private Securities
 Litigation Reform Act of 1995.  While these statements reflect our best
 judgement, they are subject to risks and uncertainties that could cause a
 change in focus and direction.  A discussion of certain risk factors that may
 cause actual results to differ from these forward-looking statements can be
 found in eshare's Annual Report on Form 10-K for the period ended December 31,
 2000, on file with the SEC.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X42434637
 
 

SOURCE eshare communications, Inc.
    ATLANTA, April 25 /PRNewswire/ --
 eshare(R) communications(TM), Inc. (Nasdaq:   ESHR), a leading provider of
 Customer Interaction Management (CIM) solutions, today announced the official
 debut of the company's new Web site.  In the months of designing and testing
 www.eshare.com leading to today's announcement, the company has placed special
 emphasis on the site's usability, upgraded content, new interactive features,
 and providing relevant, personalized information to each user.
     Foremost among the improvements over the previous Web site is an enhanced
 user experience.  The site's improved architecture and drop-down navigation
 require fewer clicks to reach the desired location.  Also, navigational aides
 are placed throughout the site to assist the user in finding specific
 information or site pages.
     Additionally, the eshare online community operates with the newest version
 of eshare's Expressions(TM) software, which provides users the choice of
 interacting in pre-existing chat rooms or creating and moderating their own
 rooms.  To further increase personalization, eshare has designed its new site
 to be the ultimate electronic agent: always available and always responsive to
 a user's needs.  In this way, eshare builds on its reputation of providing the
 highest levels of customer care and service.
     Improved forms and automated back-end systems allow eshare to capture any
 Web-based interaction and instantly route that data to a centralized
 electronic location, where all appropriate parties within the enterprise can
 view it.  This allows eshare to convert account leads far more quickly and,
 ultimately, help drive revenue.  Fulfillment efforts will be maintained by the
 newly formed CompleteCare(TM) department, whose sole purpose is to qualify
 leads, nurture them, and help close sales.
     Robb Duke, director of interactive marketing for eshare, said, "The
 features contained in the site are great showcases for our Expressions and
 NetAgent(TM) solutions.  What we are bringing to it in terms of functionality
 and personalization are the same features our customers can incorporate into
 their sites.  And while you can't overstate how valuable having an engaging,
 informative, and easy-to-use site is, it's very important to note that the Web
 site is only the foundation for many other uses of our technology.  We
 continue to make plans to include even more of our features and capabilities
 in our online environment.  As we move into summer, a lot more of these
 features will be appearing on our site."
     In subsequent updates to the site, eshare will introduce its "my eshare"
 community, in which users can register for access to even more customized
 content and services.  Planned features of "my eshare" include customizable
 news content from syndicated providers, a calendar tool, and other
 personalization capabilities.
 
     About eshare communications, Inc.
     Norcross, Georgia-based eshare communications, Inc.
 (http://www.eshare.com ) is a premier global provider of integrated Customer
 Interaction Management (CIM) solutions that power the customer relationship
 strategies of businesses conducting traditional and Internet commerce.  eshare
 leverages its expertise in both Web-based and traditional call center
 technologies to provide more than 2,500 businesses with comprehensive,
 scalable and integrated customer interaction solutions.  Its applications
 enhance a company's existing marketing, sales and service efforts and optimize
 customer lifetime value while building brand loyalty.  eshare was formed by
 the September 1999 merger of Melita International, Inc., a leader in
 telephony-based customer contact management, and eShare Technologies, Inc., a
 leader in Web-based customer care solutions.
     This press release contains forward-looking statements relating to the
 benefits of certain programs; results of operations; market penetration and
 market strategies.  Such statements are made based on management's beliefs as
 well as assumptions made by, and information currently available to,
 management, pursuant to "safe-harbor" provisions of the Private Securities
 Litigation Reform Act of 1995.  While these statements reflect our best
 judgement, they are subject to risks and uncertainties that could cause a
 change in focus and direction.  A discussion of certain risk factors that may
 cause actual results to differ from these forward-looking statements can be
 found in eshare's Annual Report on Form 10-K for the period ended December 31,
 2000, on file with the SEC.
 
                     MAKE YOUR OPINION COUNT -  Click Here
                http://tbutton.prnewswire.com/prn/11690X42434637
 
 SOURCE  eshare communications, Inc.