eshare communications Takes Steps Towards Returning to Profitability

Apr 11, 2001, 01:00 ET from eshare communications, Inc.

    ATLANTA, April 11 /PRNewswire/ --
 eshare communications(TM), Inc. (Nasdaq:   ESHR), a leading provider of Customer
 Interaction Management (CIM) solutions, today announced additional steps the
 company has taken toward returning to its legacy of more than fifteen
 consecutive years of profitability.
     eshare's investments in infrastructure and processes over the past two
 years is now affording the company a 10% personnel reduction across all
 departments.  With these reductions and infrastructure improvements, eshare
 can now introduce its various offerings in a more systematic and economical
 way.
     Aleksander Szlam, eshare's chairman and chief executive officer, stated,
 "Our continued efforts to streamline the company's worldwide operations has
 provided us the opportunity to make cost-effective adjustments that will allow
 our company to return to profitability over the next two quarters."
 
     About eshare communications, Inc.
     Norcross, Georgia-based eshare communications, Inc.
 (http://www.eshare.com ) is a premier global provider of integrated Customer
 Interaction Management (CIM) solutions that power the customer relationship
 strategies of businesses conducting traditional and Internet commerce.  eshare
 leverages its expertise in both Web-based and traditional call center
 technologies to provide more than 2,500 businesses with comprehensive,
 scalable, and integrated customer interaction solutions.
     Its applications enhance a company's existing marketing, sales, and
 service efforts and optimize customer lifetime value while building brand
 loyalty.  eshare was formed by the September 1999 merger of Melita
 International, Inc., a leader in telephony-based customer contact management,
 and eShare Technologies, Inc., a leader in Web-based customer care solutions.
     This press release contains forward-looking statements relating to the
 benefits of certain programs; results of operations; market penetration and
 market strategies.  Such statements are made based on management's beliefs, as
 well as assumptions made by, and information currently available to,
 management, pursuant to "safe-harbor" provisions of the Private Securities
 Litigation Reform Act of 1995.  While these statements reflect our best
 judgement, they are subject to risks and uncertainties that could cause a
 change in focus and direction.  A discussion of certain risk factors that may
 cause actual results to differ from these forward-looking statements can be
 found in eshare's Annual Report on Form 10-K for the period ended December 31,
 2000, on file with the SEC.
 
 

SOURCE eshare communications, Inc.
    ATLANTA, April 11 /PRNewswire/ --
 eshare communications(TM), Inc. (Nasdaq:   ESHR), a leading provider of Customer
 Interaction Management (CIM) solutions, today announced additional steps the
 company has taken toward returning to its legacy of more than fifteen
 consecutive years of profitability.
     eshare's investments in infrastructure and processes over the past two
 years is now affording the company a 10% personnel reduction across all
 departments.  With these reductions and infrastructure improvements, eshare
 can now introduce its various offerings in a more systematic and economical
 way.
     Aleksander Szlam, eshare's chairman and chief executive officer, stated,
 "Our continued efforts to streamline the company's worldwide operations has
 provided us the opportunity to make cost-effective adjustments that will allow
 our company to return to profitability over the next two quarters."
 
     About eshare communications, Inc.
     Norcross, Georgia-based eshare communications, Inc.
 (http://www.eshare.com ) is a premier global provider of integrated Customer
 Interaction Management (CIM) solutions that power the customer relationship
 strategies of businesses conducting traditional and Internet commerce.  eshare
 leverages its expertise in both Web-based and traditional call center
 technologies to provide more than 2,500 businesses with comprehensive,
 scalable, and integrated customer interaction solutions.
     Its applications enhance a company's existing marketing, sales, and
 service efforts and optimize customer lifetime value while building brand
 loyalty.  eshare was formed by the September 1999 merger of Melita
 International, Inc., a leader in telephony-based customer contact management,
 and eShare Technologies, Inc., a leader in Web-based customer care solutions.
     This press release contains forward-looking statements relating to the
 benefits of certain programs; results of operations; market penetration and
 market strategies.  Such statements are made based on management's beliefs, as
 well as assumptions made by, and information currently available to,
 management, pursuant to "safe-harbor" provisions of the Private Securities
 Litigation Reform Act of 1995.  While these statements reflect our best
 judgement, they are subject to risks and uncertainties that could cause a
 change in focus and direction.  A discussion of certain risk factors that may
 cause actual results to differ from these forward-looking statements can be
 found in eshare's Annual Report on Form 10-K for the period ended December 31,
 2000, on file with the SEC.
 
 SOURCE  eshare communications, Inc.