eshare NetAgent Graded 'A' by Communications Solutions; Industry-Leading Publication Cites Features, Productivity

Apr 17, 2001, 01:00 ET from eshare communications, Inc.

    ATLANTA, April 17 /PRNewswire/ --
 eshare communications(TM), Inc. (Nasdaq:   ESHR), a leading provider of Customer
 Interaction Management (CIM) solutions, today announced that NetAgent(TM), its
 integrated, fully featured Web customer interaction management solution, has
 received the highest rating possible by Communications Solutions magazine.
 The product review of NetAgent, published in the March 2001 issue, rated
 NetAgent an "A", based on application features, ease of installation, superior
 documentation, and Graphic User Interface.
     eshare's NetAgent provides contact centers with a comprehensive way to
 interact with customers.  Whether communication takes place over the Web,
 through e-mail automation programs, multi-lingual Web chat, Web collaboration
 or by voice over IP, NetAgent provides the application components to enable
 communication, while managing all types of customer interactions.  NetAgent,
 recently re-positioned by eshare, is now available as NetAgent Suite.
 Previously available as one total solution, NetAgent Suite allows customers to
 choose the individual application components that best suit their contact
 center needs.
     According to Rich Tehrani, publisher of Communications Solutions,
 "NetAgent brings a new level of productivity to the multimedia call center,
 allowing agents to handle multiple chat visitors and e-mail recipients without
 losing that critical human touch.  In addition, the inclusion of bi-
 directional Web collaboration, Web callback requests, and assisted form-
 filling in the new version brings NetAgent closer to the CRM space by
 supporting the leveraging of customer histories through Enterprise Data
 Access."
     "NetAgent was the right product, at the right price, and provided
 excellent customer service," commented Deborah Gallen, vice president of
 operations at Nutrisystem.com, on why Nutrisystem chose NetAgent for its Web
 site.  "eshare is the only third-party software that we use.  Everything else
 we do is proprietary.  And what we found with eshare NetAgent is that it was
 simple to integrate with our internal systems."
 
     About eshare communications, Inc.
     Norcross, Georgia-based eshare communications, Inc.
 (http://www.eshare.com ) is a premier global provider of integrated Customer
 Interaction Management (CIM) solutions that power the customer relationship
 strategies of businesses conducting traditional and Internet commerce.  eshare
 leverages its expertise in both Web-based and traditional call center
 technologies to provide more than 2,500 customer sites with comprehensive,
 scalable and integrated customer interaction solutions.  Its applications
 enhance a company's existing marketing, sales and service efforts and optimize
 customer lifetime value while building brand loyalty.  eshare was formed by
 the September 1999 merger of Melita International, Inc., a leader in
 telephony-based customer contact management, and eShare Technologies, Inc., a
 leader in Web-based customer care solutions.
 
     This press release contains forward-looking statements relating to
 marketing strategy, product benefits, features, future product offerings, and
 results of operations. Such statements are made based on management's beliefs
 as well as assumptions made by, and information currently available to,
 management, pursuant to "safe-harbor" provisions of the Private Securities
 Litigation Reform Act of 1995.  While these statements reflect our best
 judgment, they are subject to risks and uncertainties that could cause a
 change in focus and direction.  A discussion of certain risk factors that may
 cause actual results to differ from these forward-looking statements can be
 found in eshare's Annual Report on Form 10-K for the period ended December 31,
 2000, on file with the SEC.
 
 

SOURCE eshare communications, Inc.
    ATLANTA, April 17 /PRNewswire/ --
 eshare communications(TM), Inc. (Nasdaq:   ESHR), a leading provider of Customer
 Interaction Management (CIM) solutions, today announced that NetAgent(TM), its
 integrated, fully featured Web customer interaction management solution, has
 received the highest rating possible by Communications Solutions magazine.
 The product review of NetAgent, published in the March 2001 issue, rated
 NetAgent an "A", based on application features, ease of installation, superior
 documentation, and Graphic User Interface.
     eshare's NetAgent provides contact centers with a comprehensive way to
 interact with customers.  Whether communication takes place over the Web,
 through e-mail automation programs, multi-lingual Web chat, Web collaboration
 or by voice over IP, NetAgent provides the application components to enable
 communication, while managing all types of customer interactions.  NetAgent,
 recently re-positioned by eshare, is now available as NetAgent Suite.
 Previously available as one total solution, NetAgent Suite allows customers to
 choose the individual application components that best suit their contact
 center needs.
     According to Rich Tehrani, publisher of Communications Solutions,
 "NetAgent brings a new level of productivity to the multimedia call center,
 allowing agents to handle multiple chat visitors and e-mail recipients without
 losing that critical human touch.  In addition, the inclusion of bi-
 directional Web collaboration, Web callback requests, and assisted form-
 filling in the new version brings NetAgent closer to the CRM space by
 supporting the leveraging of customer histories through Enterprise Data
 Access."
     "NetAgent was the right product, at the right price, and provided
 excellent customer service," commented Deborah Gallen, vice president of
 operations at Nutrisystem.com, on why Nutrisystem chose NetAgent for its Web
 site.  "eshare is the only third-party software that we use.  Everything else
 we do is proprietary.  And what we found with eshare NetAgent is that it was
 simple to integrate with our internal systems."
 
     About eshare communications, Inc.
     Norcross, Georgia-based eshare communications, Inc.
 (http://www.eshare.com ) is a premier global provider of integrated Customer
 Interaction Management (CIM) solutions that power the customer relationship
 strategies of businesses conducting traditional and Internet commerce.  eshare
 leverages its expertise in both Web-based and traditional call center
 technologies to provide more than 2,500 customer sites with comprehensive,
 scalable and integrated customer interaction solutions.  Its applications
 enhance a company's existing marketing, sales and service efforts and optimize
 customer lifetime value while building brand loyalty.  eshare was formed by
 the September 1999 merger of Melita International, Inc., a leader in
 telephony-based customer contact management, and eShare Technologies, Inc., a
 leader in Web-based customer care solutions.
 
     This press release contains forward-looking statements relating to
 marketing strategy, product benefits, features, future product offerings, and
 results of operations. Such statements are made based on management's beliefs
 as well as assumptions made by, and information currently available to,
 management, pursuant to "safe-harbor" provisions of the Private Securities
 Litigation Reform Act of 1995.  While these statements reflect our best
 judgment, they are subject to risks and uncertainties that could cause a
 change in focus and direction.  A discussion of certain risk factors that may
 cause actual results to differ from these forward-looking statements can be
 found in eshare's Annual Report on Form 10-K for the period ended December 31,
 2000, on file with the SEC.
 
 SOURCE  eshare communications, Inc.