Evoke Communications Further Strengthens Customer Support Structure

Dedicated Team of Specialists Deliver Superior Customer Service Including

Account Roll-Out, User Training and 24-Hour Technical Support



Apr 02, 2001, 01:00 ET from Evoke Communications

    LOUISVILLE, Colo., April 2 /PRNewswire/ -- Evoke Communications
 (Nasdaq: EVOK) announced today it has further strengthened its customer
 support structure in order to ensure seamless customer service from the
 customer's first product demonstration through account roll-out, training and
 ongoing support.  The expanded structure assigns each customer its own
 dedicated support team from four different areas of expertise.
     Evoke Communications is a leading provider of virtual meeting services,
 offering simple, reliable tools that enable online meetings and events.  The
 company's interactive services include reservationless Phone Conferencing,
 Webconferencing for simple online presentations and controls, and
 Collaboration, which allows users to share applications, tour the Web, chat
 online and use a whiteboard.
     Evoke Communications' customer support teams include:
 
     --  Account Executives evaluate each customer's communication needs to
         help determine the best virtual meeting solution to help save time and
         money.
     --  Account Development Managers help educate customers on all functions
         of available services, and train and educate clients on application
         sharing, whiteboarding, Web touring, and all features of
         Webconferencing.
     --  Client Service Coordinators assist with account maintenance, whether
         it involves a billing question or the need to change a moderator
         account or obtain a new moderator card.
     --  Technical Support is the customer's first line of defense for
         technical questions.  Although Evoke Communications' services are
         completely automated and don't require reservations or an operator,
         technical support is available around the clock to fix browser
         settings, upload a slide presentation or assist an ongoing
         Webconference.
 
     "Delivering outstanding customer service has always been our first
 priority at Evoke Communications.  These improvements, aimed at making
 customer service even more effective and efficient, assure our customers that
 their communication needs are met -- at any hour of any day," said Paul
 Berberian, Evoke Communications' president and chief executive officer.  "Each
 of our clients now has a dedicated team serving their account, as well as
 access to technical support 24 hours a day, seven days a week."
 
     About Evoke Communications
     Evoke Communications Inc., of Louisville, Colo., is a leading provider of
 virtual meeting services, offering simple, reliable tools that enable online
 meetings and events.  The company's continuum of interactive services includes
 automated audio conferencing, Webconferencing for Web presentations and online
 controls, and Collaboration, which allows users to share applications, tour
 the Web and whiteboard.  From a simple conference call to fully collaborative
 online events, Evoke Communications allows customers to choose the best
 solution to meet their communication needs.  Its proprietary architecture
 integrates leading-edge technologies into a single convergent communications
 platform that has been selected by leading businesses to increase productivity
 and strengthen business relationships.  For more information visit
 www.evoke.com or call 800.878.7326.
 
     Important Notices
     This release contains forward-looking statements, including expectations
 regarding future company performance.  These statements are subject to risks
 and uncertainties, which could cause future events to differ materially.
 These risks and uncertainties include the ability of Evoke Communications to
 successfully integrate its services, possible development or marketing delays
 with its services, competition from presently existing and new competitors,
 and the acceptance by the market of these services.  Additional information
 concerning factors that could cause actual results to differ materially from
 those contained in the forward-looking statements can be found in Evoke
 Communications' filings with the Securities and Exchange Commission.  Copies
 of filings made with the SEC are available through the SEC's electronic data
 gather analysis and retrieval system (EDGAR) at www.sec.gov.  Evoke
 Communications assumes no obligation to update the forward-looking statements
 included in this document.
 
 

SOURCE Evoke Communications
    LOUISVILLE, Colo., April 2 /PRNewswire/ -- Evoke Communications
 (Nasdaq: EVOK) announced today it has further strengthened its customer
 support structure in order to ensure seamless customer service from the
 customer's first product demonstration through account roll-out, training and
 ongoing support.  The expanded structure assigns each customer its own
 dedicated support team from four different areas of expertise.
     Evoke Communications is a leading provider of virtual meeting services,
 offering simple, reliable tools that enable online meetings and events.  The
 company's interactive services include reservationless Phone Conferencing,
 Webconferencing for simple online presentations and controls, and
 Collaboration, which allows users to share applications, tour the Web, chat
 online and use a whiteboard.
     Evoke Communications' customer support teams include:
 
     --  Account Executives evaluate each customer's communication needs to
         help determine the best virtual meeting solution to help save time and
         money.
     --  Account Development Managers help educate customers on all functions
         of available services, and train and educate clients on application
         sharing, whiteboarding, Web touring, and all features of
         Webconferencing.
     --  Client Service Coordinators assist with account maintenance, whether
         it involves a billing question or the need to change a moderator
         account or obtain a new moderator card.
     --  Technical Support is the customer's first line of defense for
         technical questions.  Although Evoke Communications' services are
         completely automated and don't require reservations or an operator,
         technical support is available around the clock to fix browser
         settings, upload a slide presentation or assist an ongoing
         Webconference.
 
     "Delivering outstanding customer service has always been our first
 priority at Evoke Communications.  These improvements, aimed at making
 customer service even more effective and efficient, assure our customers that
 their communication needs are met -- at any hour of any day," said Paul
 Berberian, Evoke Communications' president and chief executive officer.  "Each
 of our clients now has a dedicated team serving their account, as well as
 access to technical support 24 hours a day, seven days a week."
 
     About Evoke Communications
     Evoke Communications Inc., of Louisville, Colo., is a leading provider of
 virtual meeting services, offering simple, reliable tools that enable online
 meetings and events.  The company's continuum of interactive services includes
 automated audio conferencing, Webconferencing for Web presentations and online
 controls, and Collaboration, which allows users to share applications, tour
 the Web and whiteboard.  From a simple conference call to fully collaborative
 online events, Evoke Communications allows customers to choose the best
 solution to meet their communication needs.  Its proprietary architecture
 integrates leading-edge technologies into a single convergent communications
 platform that has been selected by leading businesses to increase productivity
 and strengthen business relationships.  For more information visit
 www.evoke.com or call 800.878.7326.
 
     Important Notices
     This release contains forward-looking statements, including expectations
 regarding future company performance.  These statements are subject to risks
 and uncertainties, which could cause future events to differ materially.
 These risks and uncertainties include the ability of Evoke Communications to
 successfully integrate its services, possible development or marketing delays
 with its services, competition from presently existing and new competitors,
 and the acceptance by the market of these services.  Additional information
 concerning factors that could cause actual results to differ materially from
 those contained in the forward-looking statements can be found in Evoke
 Communications' filings with the Securities and Exchange Commission.  Copies
 of filings made with the SEC are available through the SEC's electronic data
 gather analysis and retrieval system (EDGAR) at www.sec.gov.  Evoke
 Communications assumes no obligation to update the forward-looking statements
 included in this document.
 
 SOURCE  Evoke Communications