Fiat Selects Mobite to Deliver Pan-European Call-Center Solution For Service Automation

New Call Center Solution Built on TIMEngine(TM),

The Only Enterprise-Class Platform of its Kind for Service Automation,

Including Electronic Scheduling of Reservations and Appointments



Apr 10, 2001, 01:00 ET from Mobite A/S

    COPENHAGEN, Denmark, April 10 /PRNewswire/ -- Mobite, the European leader
 in services automation, today announced that Fiat Targa Services, an
 international call centre within the Fiat Auto Group, has successfully
 completed the first phase of implementing Mobite's enterprise e-scheduling
 application to automate customer scheduling and back-office processes within
 European Fiat dealerships.
     Fiat Targa Services' goal with appointment scheduling is to improve
 customer satisfaction and sales personnel effectiveness while increasing
 operational efficiencies.  The solution is built on the TIMEngine(TM)
 platform, unifying call center agents, geographically dispersed Fiat
 dealerships, and Fiat customers in a real-time appointment-management system.
 Phase one of Mobite's implementation for Fiat Targa Services rolled out in
 February 2001, with further deployment of the TIMEngine(TM) for up to
 5,000 dealerships and auto-service agencies in Europe scheduled to begin later
 in 2001.
     "Within our European Marketing Service Business model, Fiat Targa Services
 is applying advanced technologies to a variety of critical business
 processes," said Marco Criscuoli, Call Center Manager of Fiat Targa Services.
 "Electronic customer appointments and distribution and management of services
 are a natural application for the Internet and Intranet because this type of
 call centre application needs to be accessed by dealerships and their
 customers across Europe.  We are excited to work with Mobite as one of their
 first customers to adopt this leading enterprise-class solution in the
 marketplace."
     "The Mobite e-scheduling solution enables us to sell completely new
 services to the Fiat Dealerships and deliver effective sales-force management,
 turning an increasing number of customer appointments into actual meetings,"
 said Edoardo Coletti, CEO of Fiat Targa Services.  "We are a rapidly growing
 company and require a fully scalable solution that can grow with us."
 "Mobite was founded to address the emerging need for automated appointment
 scheduling, customer booking, and resource planning tools within the service
 industry," said Niels Baht, COO and co-founder of Mobite.
 "Automotive companies like Fiat and large enterprise call centers in other
 industries are on the cutting edge of this new customer service opportunity
 for boosting revenue.  We are very proud that Fiat has chosen to work closely
 with Mobite in providing complete solution to take Fiat's European Call Centre
 practices into the 21st century."
 
     About Mobite & Xtime
     Mobite and Xtime, Inc., a Silicon Valley-based technology leader, work
 together as strategic partners, with Mobite as the exclusive European provider
 of Xtime technology and developer of wireless and international applications
 for the TIMEngine(TM) platform.
     Focusing on the European Market, Mobite A/S offers online booking and
 scheduling solutions for the service industry.  Mobite provides technology,
 solutions and services to large enterprises that seek to leverage the reach
 and efficiency of the Internet to enhance their competitive market positions
 as service providers.  Leveraging internal research and design expertise,
 Mobite's service offerings include consulting, application design and
 infrastructure implementation and support.  In addition to implementing the
 scheduling solutions at the customers' facilities, Mobite offers world-class
 hosting and service facilities in Copenhagen.  A privately held company
 founded in 1999, Mobite is headquartered in Copenhagen, Denmark.  For more
 information please call +45-702-040-34 or visit www.mobite.com or visit
 US partner Xtime, Inc. at www.xtime.com .
 
 

SOURCE Mobite A/S
    COPENHAGEN, Denmark, April 10 /PRNewswire/ -- Mobite, the European leader
 in services automation, today announced that Fiat Targa Services, an
 international call centre within the Fiat Auto Group, has successfully
 completed the first phase of implementing Mobite's enterprise e-scheduling
 application to automate customer scheduling and back-office processes within
 European Fiat dealerships.
     Fiat Targa Services' goal with appointment scheduling is to improve
 customer satisfaction and sales personnel effectiveness while increasing
 operational efficiencies.  The solution is built on the TIMEngine(TM)
 platform, unifying call center agents, geographically dispersed Fiat
 dealerships, and Fiat customers in a real-time appointment-management system.
 Phase one of Mobite's implementation for Fiat Targa Services rolled out in
 February 2001, with further deployment of the TIMEngine(TM) for up to
 5,000 dealerships and auto-service agencies in Europe scheduled to begin later
 in 2001.
     "Within our European Marketing Service Business model, Fiat Targa Services
 is applying advanced technologies to a variety of critical business
 processes," said Marco Criscuoli, Call Center Manager of Fiat Targa Services.
 "Electronic customer appointments and distribution and management of services
 are a natural application for the Internet and Intranet because this type of
 call centre application needs to be accessed by dealerships and their
 customers across Europe.  We are excited to work with Mobite as one of their
 first customers to adopt this leading enterprise-class solution in the
 marketplace."
     "The Mobite e-scheduling solution enables us to sell completely new
 services to the Fiat Dealerships and deliver effective sales-force management,
 turning an increasing number of customer appointments into actual meetings,"
 said Edoardo Coletti, CEO of Fiat Targa Services.  "We are a rapidly growing
 company and require a fully scalable solution that can grow with us."
 "Mobite was founded to address the emerging need for automated appointment
 scheduling, customer booking, and resource planning tools within the service
 industry," said Niels Baht, COO and co-founder of Mobite.
 "Automotive companies like Fiat and large enterprise call centers in other
 industries are on the cutting edge of this new customer service opportunity
 for boosting revenue.  We are very proud that Fiat has chosen to work closely
 with Mobite in providing complete solution to take Fiat's European Call Centre
 practices into the 21st century."
 
     About Mobite & Xtime
     Mobite and Xtime, Inc., a Silicon Valley-based technology leader, work
 together as strategic partners, with Mobite as the exclusive European provider
 of Xtime technology and developer of wireless and international applications
 for the TIMEngine(TM) platform.
     Focusing on the European Market, Mobite A/S offers online booking and
 scheduling solutions for the service industry.  Mobite provides technology,
 solutions and services to large enterprises that seek to leverage the reach
 and efficiency of the Internet to enhance their competitive market positions
 as service providers.  Leveraging internal research and design expertise,
 Mobite's service offerings include consulting, application design and
 infrastructure implementation and support.  In addition to implementing the
 scheduling solutions at the customers' facilities, Mobite offers world-class
 hosting and service facilities in Copenhagen.  A privately held company
 founded in 1999, Mobite is headquartered in Copenhagen, Denmark.  For more
 information please call +45-702-040-34 or visit www.mobite.com or visit
 US partner Xtime, Inc. at www.xtime.com .
 
 SOURCE  Mobite A/S