FootPrints Provides Organizations with Powerful Integrated Email Capabilities To Speed Issue Tracking and Problem Resolution While Streamlining Project Management

Apr 10, 2001, 01:00 ET from UniPress Software, Inc.

    EDISON, N.J., April 10 /PRNewswire/ -- UniPress Software, Inc. today
 announced that FootPrints(R), the company's 100% web-based issue management
 and help desk software, offers extensive integrated email capabilities for
 organizations to streamline project and issue management, saving time and
 improving accuracy for all internal and external email communications.
 FootPrints' powerful email integration and file attachment support, including
 HTML mail support, make it even easier for organizations to streamline
 workflow and speed issue resolution for help desk, call center, customer
 relationship management (CRM), supply chain, product development, bug fixes,
 consulting, sales and other project management activities.
     FootPrints' incoming email features offer all the capabilities of
 traditional help desk tools and much more, enabling help desk agents and
 technicians to quickly respond to and resolve open issues.  Incoming messages
 are automatically registered as new issues or appended to existing issues.
 Emails can post directly to designated projects, minimizing the amount of time
 spent reviewing and routing messages.  Messages sent from internal users are
 entered into FootPrints as "open" tickets, while those submitted from
 customers or other end-users are flagged as "request" tickets, and can be
 easily reviewed before becoming open tickets.  All incoming emails offer full
 support for file attachments, so help desk agents and technicians can
 reference attached screenshots, documents and other files to further expedite
 issue resolution.  When customers or other end-users send emails, their
 addresses are automatically looked up and retrieved from the FootPrints
 address book, and loaded directly into the ticket, saving additional time.
     Enhancing its full security features, FootPrints also offers anti-spamming
 facilities for all incoming emails, detecting and preventing spams and mail
 loops.  In addition, incoming FootPrints messages can perform queries,
 enabling employees on the road or in the field to seamlessly submit issues,
 access information and assignments and search the database for solutions via
 email from any location.
     FootPrints offers strong functionality for outgoing messages as well,
 enabling users to leverage email to keep everyone in the loop at all times --
 streamlining communication and eliminating delays.  FootPrints automatically
 generates outgoing email reminders to instantly notify relevant assignees,
 managers and other people involved with a ticket about any issues, updates,
 escalations or other details.  Email messages can be retrieved via the web and
 wireless tools, including Palm(TM) VIIx tools.  Outgoing messages can be
 tailored to internal or external users, and can also be formatted to fit
 regular email or PDA screens.  As with emails coming in to FootPrints, emails
 going out can include attachments.  Outgoing messages and their responses are
 automatically identified and appended to the relevant ticket in FootPrints,
 saving time by creating an easy-to-follow paper trail of email conversations
 that can be tracked and referenced until an issue is closed out.
 
     About FootPrints
     FootPrints offers a 100% web-based software tool to automatically track
 and manage projects and tasks, while building a comprehensive knowledge base
 for self-directed help.  Internal and external users located anywhere within
 single or multiple location environments can submit, track and search for
 issues and solutions using any standard browser.  No client software is
 needed.  FootPrints is extremely easy-to-use and can be up and running in less
 than a week, deployed onto a central web server, including Microsoft Windows
 2000 or NT, Unix or Linux.  No programming, consulting, training or database
 administration is required.  Databases supported include MS SQL Server, Access
 and FootPrints' custom, indexed GDBM-based database.  The FootPrints Starter
 Pack, which includes FootPrints program software and three Individual User
 Licenses (for complete read/write access to all FootPrints data), is priced at
 $2995.  Additional Individual User Licenses start at $795 per user, declining
 with volume.
 
     About UniPress Software, Inc.
     Headquartered in Edison, New Jersey since 1983, UniPress Software, Inc. is
 a developer of web-based issue management software used by departments within
 large enterprise organizations, as well as small- and medium-sized businesses
 to support to support various help desk, call center, customer relationship
 management (CRM), supply chain, product development, bug fixes, consulting,
 sales and other project management activities.  The company's flagship
 product, FootPrints(R), was recently awarded Customer Inter@ction Solutions'
 Product of the Year 2000 and Editors' Choice 2000, and received a Customer
 Relationship Management (CRM) Excellence 2000 Award from the Technology
 Marketing Corporation (TMC).  Current customers include Fortune 1000
 companies, educational organizations and government agencies.  In addition to
 its Internet software business, UniPress is a global distributor of PC and
 UNIX connectivity tools, and has served more than 20,000 customers since its
 inception.  For more information, contact UniPress at 732-287-2100, or access
 the company's web site, http://www.unipress.com.
 
 

SOURCE UniPress Software, Inc.
    EDISON, N.J., April 10 /PRNewswire/ -- UniPress Software, Inc. today
 announced that FootPrints(R), the company's 100% web-based issue management
 and help desk software, offers extensive integrated email capabilities for
 organizations to streamline project and issue management, saving time and
 improving accuracy for all internal and external email communications.
 FootPrints' powerful email integration and file attachment support, including
 HTML mail support, make it even easier for organizations to streamline
 workflow and speed issue resolution for help desk, call center, customer
 relationship management (CRM), supply chain, product development, bug fixes,
 consulting, sales and other project management activities.
     FootPrints' incoming email features offer all the capabilities of
 traditional help desk tools and much more, enabling help desk agents and
 technicians to quickly respond to and resolve open issues.  Incoming messages
 are automatically registered as new issues or appended to existing issues.
 Emails can post directly to designated projects, minimizing the amount of time
 spent reviewing and routing messages.  Messages sent from internal users are
 entered into FootPrints as "open" tickets, while those submitted from
 customers or other end-users are flagged as "request" tickets, and can be
 easily reviewed before becoming open tickets.  All incoming emails offer full
 support for file attachments, so help desk agents and technicians can
 reference attached screenshots, documents and other files to further expedite
 issue resolution.  When customers or other end-users send emails, their
 addresses are automatically looked up and retrieved from the FootPrints
 address book, and loaded directly into the ticket, saving additional time.
     Enhancing its full security features, FootPrints also offers anti-spamming
 facilities for all incoming emails, detecting and preventing spams and mail
 loops.  In addition, incoming FootPrints messages can perform queries,
 enabling employees on the road or in the field to seamlessly submit issues,
 access information and assignments and search the database for solutions via
 email from any location.
     FootPrints offers strong functionality for outgoing messages as well,
 enabling users to leverage email to keep everyone in the loop at all times --
 streamlining communication and eliminating delays.  FootPrints automatically
 generates outgoing email reminders to instantly notify relevant assignees,
 managers and other people involved with a ticket about any issues, updates,
 escalations or other details.  Email messages can be retrieved via the web and
 wireless tools, including Palm(TM) VIIx tools.  Outgoing messages can be
 tailored to internal or external users, and can also be formatted to fit
 regular email or PDA screens.  As with emails coming in to FootPrints, emails
 going out can include attachments.  Outgoing messages and their responses are
 automatically identified and appended to the relevant ticket in FootPrints,
 saving time by creating an easy-to-follow paper trail of email conversations
 that can be tracked and referenced until an issue is closed out.
 
     About FootPrints
     FootPrints offers a 100% web-based software tool to automatically track
 and manage projects and tasks, while building a comprehensive knowledge base
 for self-directed help.  Internal and external users located anywhere within
 single or multiple location environments can submit, track and search for
 issues and solutions using any standard browser.  No client software is
 needed.  FootPrints is extremely easy-to-use and can be up and running in less
 than a week, deployed onto a central web server, including Microsoft Windows
 2000 or NT, Unix or Linux.  No programming, consulting, training or database
 administration is required.  Databases supported include MS SQL Server, Access
 and FootPrints' custom, indexed GDBM-based database.  The FootPrints Starter
 Pack, which includes FootPrints program software and three Individual User
 Licenses (for complete read/write access to all FootPrints data), is priced at
 $2995.  Additional Individual User Licenses start at $795 per user, declining
 with volume.
 
     About UniPress Software, Inc.
     Headquartered in Edison, New Jersey since 1983, UniPress Software, Inc. is
 a developer of web-based issue management software used by departments within
 large enterprise organizations, as well as small- and medium-sized businesses
 to support to support various help desk, call center, customer relationship
 management (CRM), supply chain, product development, bug fixes, consulting,
 sales and other project management activities.  The company's flagship
 product, FootPrints(R), was recently awarded Customer Inter@ction Solutions'
 Product of the Year 2000 and Editors' Choice 2000, and received a Customer
 Relationship Management (CRM) Excellence 2000 Award from the Technology
 Marketing Corporation (TMC).  Current customers include Fortune 1000
 companies, educational organizations and government agencies.  In addition to
 its Internet software business, UniPress is a global distributor of PC and
 UNIX connectivity tools, and has served more than 20,000 customers since its
 inception.  For more information, contact UniPress at 732-287-2100, or access
 the company's web site, http://www.unipress.com.
 
 SOURCE  UniPress Software, Inc.