Lipp will teach attendees the skills, attitudes and behaviors that build, win and keep market share. Pivotal in Lipp's career with Disney was his involvement with the corporate culture as it changed from the arrogant "we're the best, why change?" to the progressive "don't rest on your laurels!" He will take attendees on an entertaining and insightful journey behind the scenes to relate how Disney's methods can be applied to other companies to drive growth and success.
In addition to Lipp's session, the 2009 LOMA Customer Service Conference features breakout workshops on reducing expenses without reducing service, implementing virtual worker strategies, aligning the IT and business sides of customer service training, flexible scheduling techniques, and much more!
About the Conference
The 2009 LOMA Customer Service Conference is the only venue that brings together service experts of leading financial services companies for a day-and-a-half of learning about the latest issues unique to this segment. It provides attendees with the opportunity to network with peers and professionals who face -- and solve -- the industry's toughest challenges. For complete information, visit http://www.loma.org/customer.asp .
LOMA is committed to a business partnership with its worldwide members in the insurance and financial services industry to improve their management and operations through quality employee development, research, information sharing, and related products and services. Founded in 1924, the association's membership roster boasts more than 1,200 member companies in nearly 80 countries.