Frost & Sullivan Acclaims Cisco's Rise to the Top through its Relentless Pursuit of Technology Excellence

Cisco is attracting customers all over the world with its brand reputation, high-quality products, broad range of endpoint options, and commitment to technology innovation

Aug 04, 2015, 09:00 ET from Frost & Sullivan

MOUNTAIN VIEW, Calif., Aug. 4, 2015 /PRNewswire/ -- Based on its recent analysis of the enterprise IP communications endpoints market, Frost & Sullivan recognizes Cisco with the 2015 Global Frost & Sullivan Market Leadership Award for excellence in capturing the highest market share within its industry. Cisco's solid growth and implementation strategy, differentiated portfolio, tight customer focus, and strong brand recognition in the enterprise IP endpoint market have set the company apart from the competition. Its strategies have won it the top spot in the enterprise IP communications endpoints market with unit shipment shares of 32.5 percent in IP desktop phones, 32.9 percent in IP desktop communications clients, and 35.0 percent in mobile voice and UC clients.

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Cisco has not only constantly refreshed its IP desktop phone portfolio to address evolving market trends and newer segments, but also spearheaded the shift toward software-based communications applications. In the IP desktop phone market, it was one of the first vendors to introduce touch-screen color phones, support for XML applications from third-party developer partners, Gigabit Ethernet switch integration, Android-based models, HD and SD video phones, and consumer mobile device integration.

Today, The Cisco® IP phone portfolio includes devices that offer multimodal communications. Cisco moved quickly to embrace cutting-edge concepts and elements, such as single-pane of glass, social media integration and gamification, and consistent end-user experience across devices. Cisco's innovation engine has recently delivered the new Cisco IP Phone 7800 and 8800 Series, Jabber® 11.0, and Cisco DX Series. The ultimate objective of this never-ceasing effort to innovate is to offer customers a broad range of choices, and the most complete and integrated communications and collaboration experience.

"Cisco's implementation excellence in the IP endpoint space is evident in its ownership of the largest installed base of IP desktop phones and UC clients in the market," said Frost & Sullivan ICT Industry Manager Alaa Saayed. "Since the first shipment of Cisco's IP phones more than 15 years ago, the company has expanded its IP endpoints installed base from 1 million in 2002, to 12 million in 2007, 30 million in 2013, 50 million in 2012, and 70 million in 2014."

Boasting one of the largest partner ecosystems in the world, Cisco has developed a reseller channel that ensures consistent global sales, extensive service offerings, and sustained innovation. Its IP endpoint brand has a reputation for delivering high technology reliability, advanced functionality, and industry innovation. The company has always focused its marketing strategies on promoting its brand as "the IT vendor of choice" and has thus gained substantial mind share among business decision makers.

"Much before the competition, Cisco anticipated key industry trends such as the post-PC era, the Internet of everything, the consumerization of IT, mobile/BYOD, WebRTC, the cloud, ubiquitous video, virtualization, and the rise of enterprise social networking," observed Saayed.

Overall, Cisco retains the market leadership position in the enterprise IP endpoint market by blending rich endpoint functionality with multiple business applications to help customers collaborate more efficiently.

Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for outstanding achievement in areas such as leadership, technological innovation, customer service, and product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research.

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