SHANGHAI, Nov. 23 /PRNewswire/ -- Frost & Sullivan Best Practice Award-2009 2009 Unified Communications Solution Provider of the Year is presented to Avaya (China) Communication Co., Ltd. (Avaya) in the Chinese unified communications market in recognition of the firm's remarkable efforts toward the development of the market.
Unified Communications (UC) is the amalgamation of disparate communications systems. Unified communications applications improve enterprise user productivity and enhance collaboration by integrating and converging multiple enterprise communication channels. Unified communications applications are expected to be embedded and integrated into business processes and enterprise applications such as contact centers, supply chain, etc.
Revenues for the worldwide unified communications application and service markets reached $71.0 million in 2008, growing by a remarkable 294.0 percent over 2007. Given the still nascent nature of the unified communications applications market, we expect to see solid growth rates for several years to come.
According to Frost & Sullivan's research, increasing communications equipment providers have joined the unified communications market to provide all kinds of customized solutions. Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. Avaya's unified communications solutions help companies increase employee productivity, improve customer service and reduce costs by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video. With Avaya unified communications, customers can communicate effectively regardless of location or device.
In conclusion, Avaya's continuous accumulation of R&D, significant dominance in the unified communications market, innovative solutions, and customized invention can successfully meet the clients' demands. In recognition of the remarkable efforts of the firm in the unified communications equipment market, Frost & Sullivan is honored to present Avaya (China) Communication Co., Ltd. with the Best Practice Award-2009 2009 Unified Communications Solution Provider of the Year.
Each year, Frost & Sullivan presents this award to the company that has carried out new research, which has resulted in innovation(s) that have or are expected to bring significant contributions to the industry in terms of adoption, change, and competitive posture. This award recognizes the quality and depth of a company's R&D program, as well as the vision and risk-taking tendency that enabled it to undertake such an endeavor.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.
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