DUBLIN, Apr. 24, 2014 /PRNewswire/ -- Research and Markets (http://www.researchandmarkets.com/research/mkdq9d/global) has announced the addition of the "Global Cloud-based ITSM Market 2014-2018" report to their offering.

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The analysts forecast the Global Cloud-based ITSM market to grow at a CAGR of 16.82 percent over the period 2013-2018. One of the key factors contributing to this market growth is the increasing demand for economical ITSM solutions. The Global Cloud-based ITSM market has also been witnessing the increasing use of personal devices in the workplace. However, the integration concerns with existing ITSM services could pose a challenge to the growth of this market.

The report, the Global Cloud-Based ITSM Market 2014-2018, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the Americas, and the Europe, APAC and MEA regions; it also covers the Global cloud-based ITSM market landscape and its growth prospects in the coming years. The report also includes a discussion of the key vendors operating in this market.

The concept of BYOD, which allows employees to use their personal devices such as laptops, tablets, and smartphones for work, is gaining popularity. The concept is characterized by changes in work locations, time zone barriers, and access of official and confidential data via personal devices of employees. In order to address problems arising out of such aspects, ITSM software vendors are now providing their services tailor-made for smartphones and tablets. This trend is expected to strengthen in the future, thereby pushing the market's growth.

Key Topics Covered:

01. Executive Summary

02. List of Abbreviations

03. Scope of the Report

04. Market Research Methodology

05. Introduction

06. Market Landscape

07. Geographical Segmentation

08. Market Growth Drivers

09. Drivers and their Impact

10. Market Challenges

11. Impact of Drivers and Challenges

12. Market Trends

13. Trends and their Impact

14. Vendor Landscape

15. Key Vendor Analysis

16. Other Reports in this Series

Companies Mentioned:

• BMC Software
• CA Technologies Inc.
• Hewlett-Packard Co.
• IBM Corp.
• ServiceNow Corp.

For more information visit http://www.researchandmarkets.com/research/mkdq9d/global

Media Contact: Laura Wood, +353-1-481-1716, press@researchandmarkets.net

SOURCE Research and Markets